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Hallmark Hotel Bournemouth West Cliff
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Reviews (2,080)
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All reviewsspa breakwest cliffa lovely stayself serviceleisure facilitiesshort breaktown centre
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16 - 21 of 2,080 reviews
Reviewed 2 weeks ago

We travelled to stay here as a gift, after getting married the day before. We stayed in the bar on arrival, as had got there early and check in wasn't until 3pm, bar was okay and room was ready early so grabbed our key and got settled not too long after. Found a nice box of chocs and a congrats card which was lovely. Came out for dinner later that evening, food was amazing and staff were great, really made an effort with us, especially gentleman with blonde hair (so sorry struggling to remember name). Breakfast was a little disappointing, was really looking forward to the scrambled egg but they weren't served again for the buffet until 45 minutes after we arrived, not the end of the world but was something we were looking forward to being served. It was only one person in particular that made our experience a bit off putting, huffing and puffing then burping loudly at breakfast in front of us and the other guests, she worked both the days we were there and was just as unpleasant on both occasions. Spa facilities were lovely, the Aromatherapy Cave was a nice surprise and the Jacuzzi was great. Overall we did enjoy our stay, and it is in a great location near bars, restaurants and the beach.

  • Stayed: April 2018, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

I stayed here with my sisters and mum as part of their Simply Spa break - spa facilities & treatment, dinner, bed and breakfast. To be honest the spa was not the best - the pool was too cold and very busy and one of the rooms was a little tired. The staff were brilliant, they worked hard to ensure our complaints were addressed and that we were happy. The dinner package was amazing value and the food was faultless. The restaurant staff and general manager were brilliant and really made our experience even better. The package was really good value and we had a great time.

Stayed: March 2018, traveled with family
Thank chris_laura28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

We stayed here for one night (family of three) our little boy is three. Hotel was a good position,staff frequently. Breakfast and dinner good. No only complaint would be no one ever seemed to cleaned up any of the tables after people having lunch/breakfast. Every time we went into the bar area most of the tables were covered in dirty plates glasses etc from hours before

Stayed: April 2018, traveled with family
Thank Mrandmrseatoutalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Very nice hotel.we paid extra 8 pounds to do the spa.which had a swimming pool/sauna/hot room etc.robes and slippers were given to us.we stayed 3 nights half board.which was very pleasant.we had lovely food.chosen from a very good menu.the bar prices were very reasonable.this was our second stay here and as usual.it was very pleasant.very friendly staff.would stay again as like home from home we mixed in a business trip at the same time.if you are looking for a quiet very nice hotel with the extra luxury.then look no further.

Stayed: April 2018
Thank Burt AndPauline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Was here on a business trip , checkin was smooth and we were given a room on 2nd floor.
1st impression seemed nice but , outside the bar/ dining and reception area it was very grotty, but i wasnt sleeping in the hallway so didnt bother me.
We entered our room to the smell of cigarette smoke , even though its nin smoking i think previous guest may of been a heavy smoker and it just followed them into room.
However it was clean and comfy and suited my stay.
Was on the meal inclusive deal which was ok , 3 course evening meal and full breakfast.
My only critisism was this is a dog friendly hotel and i could hear a dog barking which did disturb me but overall a comfy stay

Stayed: March 2018, traveled on business
1  Thank morris1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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