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All reviewsthe penthouseholiday innthe marco pierre white restauranttop floorexecutive roomoverflow car parklarger carchocolate barsuper king bedtiny bathroomsauna and steam roomgood sizean upgradecity centrelarge roomfantastic locationbiscuits
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Reviewed 19 June 2017 via mobile

Hotel is newly refurbished and everything is very fresh and clean. We were checked-in by the Reception Manager who was extremely friendly. Being part of the IHG rewards club we were given a complimentary drinks voucher each to use at the bar which was a nice touch. Room was lovely. Air con didn't work though but was given a fan by the friendly staff. Used the gym which was nice, as was the pool. Breakfast in the morning was fantastic and the view from the restaurant was great! Couldn't ask for a better location. About a 2 minute walk from Plymouth Hoe (if that!). Would highly recommend. Great value for money.

Stayed: June 2017, traveled as a couple
Thank S1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 20 June 2017

Dear S1986

Thank you for taking the time to tell us about your experience at Crowne Plaza Plymouth.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

I will make sure our team checks on the Air Conditioning and I will ensure the teams your have praised get to see your feedback.

Sincerely,

Joe Carter
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 June 2017 via mobile

The hotel has just undergone a refit from being the Holiday Inn and it's been well worth it. While I never visited in its former guise, the new style hotel, I was really impressed by the hotel. The reception staff were friendly on check in and handed out a free drink voucher for the bar for that evening due to being a club member (join online before you arrive!) but not sure how long this offer will be on for. The room itself was nice and clean. The air con didn't work, which let it down but staff quickly brought a fan to the room. The bathroom was clean, too, but looked a bit dated and felt like it was a bit of a hangover from its Holiday Inn days (but wouldn't say this is a huge negative). The door on the room didn't 'deadlock' with the bolt from the inside either. At breakfast, the restaurant staff for were really attentive and friendly. The buffet selection was good and you could even select food from the 'chef's selection' which was cooked to order. All in all, great value for money and the positives far outweigh the small number of negatives.

Stayed: June 2017, traveled as a couple
Thank krisgreen65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 19 June 2017

Dear Krisgreen65

Thank you for taking the time to tell us about your experience at Crowne Plaza Plymouth.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,

Joe Carter
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 June 2017 via mobile

Weekend stay with my husband. Weather was scorching! Which meant our room was incredibly warm, the air con is very dated and noisy so we couldn't leave it on at night which really affected how we slept. Also on the 10th floor (1010) our room was directly below the penthouse restaurant and we knew it! It was so noisy, we were woken around 6 by the sound of high heels on the floor above and clattering of trays & plates. Negativity over, bed was huge and really comfortable shower was great (though I would have preferred a bath) view is stunning, location is outstanding room has great facilities, free wifi, lobby bar is lovely, breakfast was fantastic.

Stayed: June 2017, traveled as a couple
Thank slp31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 19 June 2017

Dear Slp31,

Thank you for taking the time to tell us about your experience at Crowne Plaza Plymouth. I would like to start by apologizing to you for the inconveniences you faced during your stay.

We are at present taking steps to address the air conditioning and noise situations, I will also pass on your kind comments about the rest of your experience with the team.

We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

Sincerely,

Joe Carter
Operations Manager

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Reviewed 1 week ago via mobile
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Stayed: September 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
operations763, General Manager at Crowne Plaza Plymouth, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago
Google Translation

Stayed: September 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
operations763, Manager at Crowne Plaza Plymouth, responded to this reviewResponded 2 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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