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All reviews lookout suite a harbour view room green bank harbour side waters edge overlooking the water falmouth harbour small balcony stunning views afternoon tea the pub sunday lunch lovely hotel main restaurant without exception dining room scones
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Reviewed August 7, 2018 via mobile

Beautiful view over the water from the restaurant and water-side rooms; even my street-side room was stylish and clean. Staff were friendly and helpful. Parking can be a bit of an issue as space is somewhat limited. Breakfast seemed good (but not great) to me. Lots of things to see and do in and around Falmouth—I wish I’d had more time there!

Date of stay: July 2018
Trip type: Traveled solo
1  Thank J1646QQtimm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this reviewResponded August 13, 2018

Dear Timothy M,

Thank you for such a great review. I am delighted that you enjoyed your stay with us recently and that you felt your room was stylish and clean. We understand that the parking has given certain challenges and I hope it will not put you off staying at The Greenbank in the future. Please let me assure you that procedures are in place, we are tackling the situation at hand and a solution will soon be made to ensure that our residents feel relaxed and confident with parking at the hotel.

I do hope we will be able to welcome you back to The Greenbank for more enjoyment in the future.

Kind regards,
Ben Young

Managing Director

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Reviewed August 2, 2018 via mobile

We stayed at the hotel late July for 6 nights, we were on a B&B deal with our 2 yr old but had dinner each night in the hotel, we had the bar menu a couple of evenings otherwise we were in the restaurant. The food throughout was first class. We had a lovely room overlooking the estuary and Flushing on the opposite bank. Our only criticism would be that the quality of service was variable, some nights there seemed to quite a few part time waiting on staff who were obviously still learning their trade which did lead to some frustrations but not enough to spoil our wonderful stay in a very friendly environment.

Date of stay: July 2018
Trip type: Traveled with family
Thank stevehU3807KM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this reviewResponded August 2, 2018

Dear Steve H

Thank you ever so much for such a wonderful review in regards to your recent stay with us. I am delighted that you felt the food throughout your stay was 'first class' - so much so that you spent each night in our restaurant for dinner! The views from the communal areas, as well as the harbour-facing rooms are really quite special and I'm so pleased you were able to enjoy this.

We have indeed recently recruited some more part-time workers in the bar and restaurant. The new members of staff are quickly learning from the teams but I am sorry to hear that you felt it was frustrating at times. I hope you will consider a revisit to the hotel soon, so that you can see the staff exceed the standard, which we strive to be at all times.

Again, thank you for your review Steve, I do hope to see you in the future for more enjoyment at The Greenbank soon.

Kind regards,
Ben Young

Managing Director

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Reviewed July 30, 2018 via mobile

What a fantastic place the views are out of this world the staff are so lovely nothing is to much trouble they are friendly and very welcoming love the pub the quiz on the Sunday night was hilarious and good fun breakfast is the best hotel breakfast we have had I would highly recommend this fantastic hotel to anyone.

Date of stay: July 2018
Trip type: Traveled as a couple
1  Thank proper283
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this reviewResponded August 2, 2018

Dear proper283

Thank you for such a great review - I am so pleased to hear your kind comments about our staff, views, entertainment and food. Our staff always strive to go above and beyond to make our guests' stay as enjoyable as possible, so it is a pleasure to hear such kind words in your review. I will be sure to pass on your review for our staff to have a look at.

Thank you for recommending the hotel and thank you so much for your kind, encouraging and reassuring review, it's so great for us all to hear when we're getting things 'right' for our guests.

Kind regards,
Ben Young

Managing Director

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Reviewed July 28, 2018

I have now been staying at the Greenbank regularly for about two years and it keeps on getting better and better. As a single female traveller it is always good to find somewhere that feels safe and is professionally friendly. The staff are all, every single one, delightful. The staff in the pub are excellent, they don't ignore a woman of a certain age, like in some establishments; the fabulous reception staff are efficient and as you get to know them they are simply hilarious and delightful. Breakfast staff are non intrusive and efficient. There was a new member of staff on my last but one visit, lovely chap, I was astounded when he remembered me four weeks later, especially during the busy season when they probably serve hundreds of breakfasts a week.
The rooms and bathrooms are all gradually being updated, the new bathrooms are gorgeous. I have only once found a single bed in a single room, I usually find a beautifully presented double, The massive job of recarpeting the corridors is is coming on apace. Spotless, bathrobes, leaf tea from Cornwall (!), love this hotel. A harbour view room is lovely, but there are such good views from the public areas that you can always enjoy it in comfort with a drink or meal if you have a room without a harbour view. The road isn't noisy, virtually silent in the winter.
The utter joy of the Greenbank is the view from the restaurant and bar. Whatever the weather the view is sensational, oh, and the little vouchers that surprise you as a returning guest, complementary champagne, heaven. I have absolutely no reason to stay anywhere else for as long as I visit Cornwall for work, or pleasure come to that.

Room tip: I have never had a bad room and I have stayed in quite a few of them.
Date of stay: July 2018
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Tigersmum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this reviewResponded August 1, 2018

Dear Tigersmum,

I am so glad you enjoyed your stay with us so much and thank you for your lovely praise on the team and the job 'well done'! We are always committed to make everyone's stay (solo or large groups) as enjoyable as possible. I am delighted to hear your praise on The Working Boat, Reception and the Restaurant staff. It is so rewarding to hear when we are doing things right for our guests. I will be sure to pass on your review for them to have a look at. They will be most pleased.

We are slowly refurbishing the rooms to ensure the disturbance to our guests are kept to a minimum and we are very nearly there! The re-carpeting is coming along, with just a few more corridors to do. We hope to welcome you back to the hotel to see the finished result!

The view really is quite special from the hotel overlooking Falmouth harbour. I'm almost inclined to say that I prefer looking out from the comfort of the hotel to a stormy day with rough seas - spectacular.

I'm so pleased to hear that you are able to enjoy the vouchers provided as a returning guest - I believe it's the little things that make it truly special.

I do hope to see you again at The Greenbank in the near future. It would be a pleasure to welcome you back for more enjoyment and relaxation.

Kind regards,
Ben Young

Managing Director

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Reviewed July 24, 2018

My husband and I booked the Greenbank Hotel for our wedding reception after numerous meetings with local hotels. As soon as we stepped in the door we got a good feeling. After discussing ideas with Jane, the events coordinator, we had soon chosen our venue!

Jane was highly experienced and instantly made us feel at ease and trust that she could help us achieve the perfect day. Nothing was too much trouble for her and the team and she offered a lot of great ideas - she certainly knows her stuff! We can't thank her enough.

Every aspect of the planning process ran smoothly and only generated excitement for our big day. From private appointments with Jane to tasting the food and drink for the day, every part of it was enjoyable.

The hotel is beautiful, and we were privileged to stay in the Lookout suite, which was amazing! The chefs are highly talented and I can honestly say that all our guests enjoyed their meals.

If you are considering the Greenbank Hotel for a function or just to stay for a night or two, I would say do it, you won't be disappointed.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank AliPearce3006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben_Young_RGM, General Manager at The Greenbank Hotel, responded to this reviewResponded July 25, 2018

Dear AliPearce3006

We are so happy to hear how delighted you were with all the aspects of your hotel experience, and for such a great occasion too - congratulations on your Marriage!

Your kind comments in regards to Jane are so wonderful to hear, I have passed on your review for her to have a look at. She will be most pleased to hear how highly you rated your experience with not only your wedding but the planning process itself.

Thank you for recommending The Greenbank, thank you for your review and I hope to see you again for more relaxation at The Greenbank in the future.

Kind regards,
Ben Young

Managing Director

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