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All reviews canal boat real ale bar dinner cruise canaletto restaurant business room overlooking the canal club room city centre premier room dinner dance car park health club bar prices spa facilities lovely hotel no air con breakfast was buffet style
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Reviewed 3 April 2018

Visited with friends and generally the hotel was good particularly the rooms albeit bathroom a little tired but OK. Restaurant food was a little massed produced and food should have be served hotter. With a group so did not press and the overall deal was good.

Breakfast was a little chaotic to say the lease Because of numbers and lack of room and tables. Unfortunate to have breakfast early on Saturday morning with many people trying to get in the restaurant. Certainly not helped with "buffet" style, albeit staff actually served you for some of it and then halfway through walked off. Not helped by the slow conveyor-style toaster machines managed actually by member of staff as toast "monitor" !!!.

All in all not a bad stay but room for improvement.

Date of stay: April 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tabler3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emmarainford, Guest Relations Manager at The Mill Hotel, responded to this reviewResponded 8 April 2018

Dear Tabler3


Thank you very much for taking the time to post your review on Trip Advisor following your recent stay with us at The Mill Hotel & Spa.

We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations.


I was sorry to read your comments regarding our Canaletto Restaurant and breakfast service, as this is certainly not indicative of the feedback that we normally get about breakfast. I will pass your comments onto the Food & Beverage Manager.


Feedback is a gift and we are always grateful to know where we can improve.

I do hope we have the opportunity to welcome you back to the Mill Hotel in the near future.

Kind regards

Emma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

First stay at this hotel. Plenty of parking. Friendly reception staff. All bar, restaurant staff, housekeeping all friendly and helpful. We stayed in a clubroom which was over the bridge from the reception overlooking the canal. Room was spacious and welcoming. Plenty of coffee etc along with a couple of packs of complimentary biscuits. Breakfast was good and enough choice to suit everyone. Bar prices were very good, cheaper than other hotels we have stayed in! Location is excellent as it is central.

Date of stay: April 2018
Trip type: Traveled as a couple
Thank YvonneR959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emmarainford, Guest Relations Manager at The Mill Hotel, responded to this reviewResponded 8 April 2018

Dear Yvonne S


Thank you very much for taking the time to post your review on Trip Advisor following your recent stay with us at The Mill Hotel & Spa.

We are delighted to know that you had an enjoyable stay and we were able to accommodate your needs. It is very rewarding to receive these comments as we strive to provide excellent customer service.

I am delighted to see you were so pleased with your experience in the hotel and the encounters you had with the team.

Thank you for highlighting so many positive elements of your stay including our central location.

We greatly look forward to welcoming you back soon.

Kind regards

Emma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 March 2018

This is our return, we stayed only one night last year, and decided that we should give more time to Chester Citry. Staying at this hotel was a very good solution, not only was the check in very professional, the room was perfect with a view over the channel a great dinner on the river, and a smooth check out. Parking free !

Room tip: View over the river - best.
Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Neil03091947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emmarainford, Guest Relations Manager at The Mill Hotel, responded to this reviewResponded 1 April 2018

Dear Neil03091947

Thank you very much for taking the time to post your review on Trip Advisor following your recent stay with us at The Mill Hotel & Spa.

We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations.

I am delighted you have had such an enjoyable break and had chance to experience our unique Restaurant Cruiser.

I do hope we have the opportunity to welcome you back to the Mill Hotel in the near future.

Kind regards

Emma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2018 via mobile

Stayed here with a couple of friends. Excellent hotel staff were very friendly and accommodating. Shame the restaurant staff let the side down. From the minute we walked in for breakfast we were received by unpleasant looks to then be approached and told that the clothing we were wearing was not appropriate. Bearing in mind one of my friends who is heavily pregnant was dressed for comfort. I'd understand if this was a 5 star hotel and they had a reputation to upkeep but that is not the case. Ironically, this was said by a woman who had long fake nails and fake eyelashes on. Somehow this doesn't come across very hygienic (!) If I paid for a service I expect the staff to be professional, if you want to be rude do it in your own time. Simple. Will not be recommending this hotel.

Date of stay: March 2018
Trip type: Traveled with friends
4  Thank Tour763662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emmarainford, Guest Relations Manager at The Mill Hotel, responded to this reviewResponded 1 April 2018

Dear Guest


Thank you very much for taking the time to post your review on Trip Advisor following your recent stay with us at The Mill Hotel & Spa.

I am very sorry to hear how dissatisfied you were with your breakfast experience, please accept my sincere apologies for this. It is important for us to ensure we look after each and every guest who walks through our doors and I am very sorry you felt this was not the case and this is certainly not indicative of the feedback that we normally receive regarding the team.

We do have a dress code in our Canaletto Restaurant and we do respectfully request that our guests comply with this for the comfort of all guests.

I will certainly pass your comments onto the Food & Beverage Manager.


Thank you for highlighting the many positive elements of your stay.

On behalf of myself and the rest of the team I hope we can welcome you back again in the near future.

Kind regards

Emma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 March 2018

Stayed for three nights (Mon - Thurs) as part of a DIY city break. We had an excellent, reasonably large room with free car parking and free wi-fi. Ideal for a base which was only a ten minute easy walk into the city centre. The price we paid was very reasonable - I've paid more for a B&B which had nowhere near the facilities of this hotel. The buffet breakfast was more than adequate, even if it was not spectacular. Had everything we needed and non-buffet items could be ordered from the staff. The two course evening meal for £15 was excellent value, so much so we intended only to have one meal in the hotel and then eat out for two nights but we enjoyed an excellent steak on the first night (rib eye and starter for £15!) and decided to eat in again on the second night. It was another excellent meal. All the staff we encountered were pleasant and helpful. There is an excellent swimming pool - most hotel pools are often quite small - and we used this, with the adjoining sauna/steam rooms, at the end of each afternoon, before we had the evening meal. Certainly a place I would recommend for a city centre hotel.

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emmarainford, Guest Relations Manager at The Mill Hotel, responded to this reviewResponded 1 April 2018

Dear Tony S

Thank you very much for taking the time to post your review on Trip Advisor following your recent stay with us at The Mill Hotel & Spa.

We are delighted to know that you had an enjoyable stay and we were able to accommodate your needs. It is very rewarding to receive these comments as we strive to provide excellent customer service.

Thank you for highlighting so many positive elements of your stay, we are very grateful to receive you feedback.

Thank you for recommending us to future travellers, and I look forward to welcoming you again soon.

Kind regards

Emma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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