The room was beautiful, the price was way too high and the breakfast was horrible! Check in was quick and the customer service was good. Lots of amenities nearby and a nice walking path to a little lake.More
- Free Wifi
- Free Parking
The room was beautiful, the price was way too high and the breakfast was horrible! Check in was quick and the customer service was good. Lots of amenities nearby and a nice walking path to a little lake.MoreShow less
Thank you for taking the time to write a review. I am sorry to hear that the breakfast was not up to par. We are always looking for ways to improve and appreciate your feedback. That said, I am glad that you had a good experience with our staff. They are there to make sure your stay is as good as possible. We would love a second chance in the future.
We always stay here when visiting Fernie. The hotel is always clean and the staff is great. They have a good breakfast selection, much better than average Best Western offerings. Liquor and grocery stores close by and a Boston Pizza attached.
We love our loyal customers. I am glad to hear that our hotel always offers you reliable and consistent service. On top of all the wonderful opportunities at our hotel, we are also centrally located for your convenience. We look forward to your next stay.
The hotel was great but we were charged US dollars by Getaroom.com. The price was $209 Cdn funds but we were charged in US currency which ended up being $272.52.
Neither Best Western nor the booking company would provide a refund.
We will never again use unknown booking companies. My wife was in the car with me and when she googled Best Western she dialed the number that showed. She asked if it was Best Western and the person that said that they book all of Best Western rooms.
Needless to say we are annoyed at both Best Western and Getaroom.
Evidently I/we had a really great and relaxing vacation, as I had no idea what day it was when I booked the room as I had called the hotel directly. Or when we showed up to check in.. and were a day early! Stephanie saved the day/night! She was able to find us an available room and then upgraded us! Pays to be a Best Western Rewards Member!
We were very impressed with this hotel. The room was comfortable, with everything we needed, and the view of the surrounding mountains is impressive. The complimentary hot breakfast was very good, and we enjoyed our walk through the beautiful town of Fernie!
great location and great service. great hotel to stay at, enjoyed the breakfast. Ladies who were avaavailable to help out and were friendly too. nice fresh bread for toast.very close to a big food store for snacks and deli food.Bed was comfortable.
Here at Best Western we want you to be our top priority. That’s why we offer complimentary breakfast and free Wi-Fi. I am pleased to hear the staff was so accommodating. It is our priority that we provide the utmost comfort to you and all our guests. We hope that we see you again next time you are in the area.