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SunSquare Montecasino
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Reviews (1,041)
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All reviewssun squarevalue for moneymonte casinoopen planrooms are smallexcellent serviceenjoyed my stayeasy accessbusiness trippleasant stayrose petalswedding anniversaryexcellent staysouth africasouthern sunmontecasinopiazza
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10 - 15 of 1,041 reviews
Reviewed 2 weeks ago

I cannot compare the service of this Tsogo Sun Hotel to any other, there merely was no service, not even to mention room service. Definitely not the welcoming stay we are used to. My 3 night stay changed to 2 nights.

  • Stayed: March 2018, traveled with family
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Review collected in partnership with Tsogo Sun Hotels
Thank 414jeanettea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilma S, General Manager at SunSquare Montecasino, responded to this reviewResponded 2 weeks ago

Dear Jeanette,

Thank you for your review of your recent stay at Sun Square Hotel.

Unfortunately being a limited service hotel, we do not have porters to assist you with luggage to your room. We do however have luggage trolleys available to try and assist with this.

I understand that as a single parent with a baby this would have been inconvenient to you as you had more than just one piece of luggage and a pram that needed to get to your room.

We will ask security to alert us from the parking lot as to when they see guests need someone to assist them like in your case.

Warm Regards

Wilma Swart
General Manager
Sun Square Monte Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Overall a good stay - except for the noise from. The Piazza for kids entertainment outside room window ... Great for Families.. SUFFOCATING OVERPOWERING aroma from fresheners used in corridors and common areas .. Instills a headache .. Very small lifts cLose too fast.. Very good for live theatre and entertainment Lots of choices of restaurants coffee.. fee shops etc etc . No need to drive at night in Jhb

  • Stayed: April 2018, traveled as a couple
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Review collected in partnership with Tsogo Sun Hotels
Thank Raaz253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilma S, General Manager at SunSquare Montecasino, responded to this reviewResponded 2 weeks ago

Dear Reviewer,

Thank you for your review of your stay at Sun Square Monte Casino.

I am delighted to see that you enjoyed your overall stay with us. We do have rooms that are not facing the slightly more noisy Piazza for guests who prefer a very quiet room. We will gladly allocate you one of these should you stay again in future.

Warm Regards

Wilma Swart
General Manager
Sun Square Monte Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Absolutely fantastic stay.In the heart of Monte Casino.Lots of restaurants and eateries around.Wonderful ambiance with friendly staff.Lots to do during the day and in the evenings .Piazza area is really vibey.

  • Stayed: April 2018, traveled as a couple
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    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank Nickmahomed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilma S, General Manager at SunSquare Montecasino, responded to this reviewResponded 2 weeks ago

Dear Reviewer,

Thank you for your review of your recent stay at Sun Square Monte Casino.

I am delighted to see that you enjoyed your stay and all the Casino complex had to offer.

Warm Regards

Wilma Swart
General Manager
Sun Square Monte Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Advisable if you want to be in the vicinity of monte casino. It is very practical as you dont get bored. but for the price , service should be improved like more than a small bottle of water. Staff should be more proactive and speedy.

  • Stayed: March 2018, traveled on business
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Review collected in partnership with Tsogo Sun Hotels
1  Thank Wakeel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilma S, General Manager at SunSquare Montecasino, responded to this reviewResponded 2 weeks ago

Dear Wakeel,

Thank you for your review on the hotel.

I am glad to see that you enjoyed all the Monte Casino had to offer as we do believe this is one place you will never get bored!

Warm Regards

Wilma Swart
General Manager
Sun Square Monte Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Located on the Monte Casino square...easy access to restaurants and the casino. Rooms are quite basic but clean, neat and comfortable given that you do not spend much time in the hotel room but enjoying what Monte casino has to offer. I would definitely stay there again.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Dash0102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilma S, General Manager at SunSquare Montecasino, responded to this reviewResponded 3 weeks ago

Dear Dash,

Thank you so much for your review of your recent stay at Sun Square Monte Casino.

I am delighted to see that you enjoyed your stay and the overall experience.

We sure hope to welcome you back soon!

Warm Regards

Wilma Swart
General Manager
Sun Square Monte Casino

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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