We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
A Peaceful Retreat Bed & Breakfast(Fourways)(Great Value!)
US$69
US$67
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Indaba Hotel(Fourways)(Great Value!)
US$127
US$61
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
US$112
US$99
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Rustika Guest Lodge(Fourways)(Great Value!)
US$73
US$71
Expedia.com
View Deal
US$154
Travelocity
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Green Park Manor(Fourways)(Great Value!)
US$63
US$46
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Villa D'or Guest House(Fourways)(Great Value!)
US$61
US$51
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$62
US$52
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$58
Expedia.com
View Deal
Reviews (1,308)
Filter reviews
1,309 results
Traveler rating
886
280
90
34
19
Traveler type
Time of year
LanguageAll languages
More languages
886
280
90
34
19
Show reviews that mention
All reviewsfive star hotelbeautiful hotelmonte casinobird parkrose petalssouth africatop classout of this worldexcellent servicewedding anniversarysouthern sunjohannesburgmontecasinoconciergetuscanyluxurybusiness
Filter
Updating list...
17 - 22 of 1,309 reviews
Reviewed 4 weeks ago

What an amazing experience! From the first to the last moment was warm, welcoming and 5 star.
The hotel is breath taking. We thoroughly enjoyed our stay and would love to stay at the Palazzo in the future again.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Stefnie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian J, Manager at The Palazzo Montecasino, responded to this reviewResponded 2 weeks ago

Dear Stefnie K,

Thank you for taking the time to complete a review on the Palazzo Hotel.

Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay.

We are happy that the team were able to meet your all requirements and that your daughters birthday was a memorable one. We will most certainly pass these kind words on to our colleagues with a special mention to Kapeel for his service.

We hope that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Palazzo was one of the best hotels i have stayed in with my family. The hotel itself is amazing and the staff were very warm and caring. I was amazed when i arrived there and my car was valet parked. That was superb because i could be with my family instead of looking for a parking.
I will definitely go back there.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank dheeveshs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian J, Manager at The Palazzo Montecasino, responded to this reviewResponded 2 weeks ago

Dear dheeveshs,

Thank you for taking the time to complete such a wonderful review on the Palazzo Hotel.

We are truly humbled by your extremely positive feedback and we are very happy we were able to create a memorable experience for you.

We will pass your kind words to all of our colleagues, for their service rendered during your stay as it proves to be highly motivational.

I sure hope that the next stay will be in the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed in the Palazzo for one night, celebrating my daughters birthday with 2 of her friends.
Attention to detail and personal care made it one of her most memorable birthdays ever! Thank you to manager, Kapeel Bechan, your help and kind manner is greatly appreciated.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Fransisca V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian J, Manager at The Palazzo Montecasino, responded to this reviewResponded 2 weeks ago

Dear Fransisca V,

Thank you for taking the time to complete a review on the Palazzo Hotel.

Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay.

We are happy that the team were able to meet your all requirements and that your daughters birthday was a memorable one. We will most certainly pass these kind words on to our colleagues with a special mention to Kapeel for his service.

We hope that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The service at this beautiful hotel is first class. Gardens and large swimming pool are gorgeous. You think you are in Italy. Food in the dining room was very good and beautifully presented. Rooms are on the smaller side but more than adequate. Bathrooms are beautiful marble and make you think you are in a Palazzo. Nearby is a fun casino and Las Vegas-style restaurant mall built in a medieval style...but done attractively and with class. We would stay there again if in Johannesburg.

Room Tip: Ask for rooms facing the gardens.
  • Stayed: July 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Martha1165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian J, Manager at The Palazzo Montecasino, responded to this reviewResponded 2 weeks ago

Dear Martha1165,

Thank you for taking the time to complete a review on the Palazzo Hotel.

Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay.

We are happy that the team were able to meet your all requirements and that your entire stay was a memorable one. We will most certainly pass these kind words on to our colleagues.

We hope that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Although all amenites are excellent there is lack of the personal touch. Average breakfasts. Room size fair. Lots of alternate dining in adjacent Monte Casino.If you looking for 5 star experience then this is oveerated.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank surgeonlcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian J, Manager at The Palazzo Montecasino, responded to this reviewResponded 4 weeks ago

Dear surgeonlcp,

Thank you for taking the time to complete a review on the Palazzo Hotel.

Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay.

Please also accept my sincere apology for your experience with us not meeting your expectations, we pride our-self on our service so receiving feedback like this is very disappointing. I would love to hear some recommendation on how we could improve on our service and product as we are always looking for new and innovative ways to improve on.

I hope this does not deter you from staying with us again as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews