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Best Western Plus Baker Street Inn & Convention Centre
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Reviews (582)
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All reviewsbest westernsattached restauranthot tubbaker stfront desk staffparking lot ishotel guestsin townhotel restaurantcomfortable bedswithin walking distanceconvenient locationnice roomup to datestayed two nightsgreat place to staynelson bc
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7 - 12 of 582 reviews
Reviewed 24 February 2018 via mobile

There are pros and cons to this hotel. The pros include great location on Baker Street (walking distance to shops, restaurants etc), friendly staff, ample parking, super clean rooms and really comfy beds. The restaurant attached was closed and so we were given breakfast vouchers for a restaurant just across the street. Food was excellent there and service was also good. The main cons are the noise from adjoining rooms was high, no pool and very very bad view from many of the rooms. We felt claustrophobic as all the rooms on our side (and 2 floors below) looked at a wall. They have a mural of the lake as if that takes the place of looking at the real views that are all around except for the rooms in this hotel. The cost was high in my opinion given these cons.

Stayed: February 2018, traveled on business
Thank Titannia99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 17 February 2018 via mobile

Great location to be able to walk and shop Baker St. Close to all restaurants and shops. Staff was lovely and welcoming-made necessary changes we asked for without issue. Great for the pooch as we were able to work at the back and let him out. Spacious room, clean.

Stayed: February 2018, traveled on business
Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 February 2018

I was with a party of three adults and we requested the roll away bed. Bad idea!!! Very uncomfortable and just thrown in the room for you to make yourself. Front desk said, “that’s what you get” and didn’t even ask if we wanted to split the bill; just charged the card that was on the reservation even though we specifically requested splitting the bill when making the reservation.

  • Stayed: February 2018, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank G6351JBjasonh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Owner at Best Western Plus Baker Street Inn & Convention Centre, responded to this reviewResponded 8 February 2018

As previously mentioned, the only reason why we can't set up the roll away bed is because guests would not have enough room to even walk into their room. We only have seven rooms that comfortably accommodate a roll away bed with no space constraints. Our Front Desk staff member did not have any notes that mentioned splitting the bill three ways. You are right, we should always check with guests before we process a credit card. If it was processed, it is a simple procedure to reverse the charge and do it the way that you would have wanted. We are sorry that this left such a bad taste in your mouth. We really do have a top notch team of people that work here. If I can be assistance in any way, please don't hesitate to call me directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 January 2018

We enjoyed another visit to the Baker Street Best Western. We only stayed one night but would not have stayed anywhere else. The service at the front desk was excellent and the complementary breakfast was perfect. Express check out was very helpful as well. Thank you kindly.

  • Stayed: January 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Ken N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Owner at Best Western Plus Baker Street Inn & Convention Centre, responded to this reviewResponded 24 January 2018

Thanks so much for this wonderful sentiment. We appreciate it. We are glad that you enjoyed the complimentary breakfast as well. We are offering that all throughout the winter and spring while our new Italian pizzeria is being built! We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 December 2017

Nice location with great parking, staff and attached restaurant. The property is located close to all amenities that Nelson has to offer and is centrally located to access the railway district, local skiing area, historic district and the waterfront. Great looking property with a great gym and hot tub.

  • Stayed: December 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 126harolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Owner at Best Western Plus Baker Street Inn & Convention Centre, responded to this reviewResponded 24 January 2018

We have just renovated our gym and the hot tub and our guests have been extremely happy. Thanks for saying so. We will hopefully see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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