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Reviews (611)
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All reviewsexcellent hotelbishops landingwalking pathlake huroncontinental breakfastpleasant stayhot tubeggs benedictplace to stayhotel restaurantclean roomsnice roombed was comfortableearly checkup to datein townfront desk staff
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Reviewed 3 April 2018

Just an overnight and glad to see that they still are the best around!! The service at the front desk both checking out and in was delightful and the restaurant is a hidden gem in Owen Sound!! Service by Jess was great and the food again outstanding!! THE best Onion soup in the world and burger to die for!!

Found the internet very fast for a hotel making up and downloading quick and simple!! Can't wait for our annual fishing trip this year! Great job guys and gals!!

Room Tip: Bay view are nice rooms!!
  • Stayed: April 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Erik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at Best Western Inn On The Bay, responded to this reviewResponded 5 April 2018

Hi Erik K,

Thank you for taking time to post such wonderful comments regarding your experience at our hotel. We are thrilled that you enjoy staying here and look forward to having you back again for your fishing trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

nice place... clean, good location and good customer service. if there was a free breakfast as advertised they need to do more to promote it. no mention in lobby and the hotel book in room only said breakfast was available for purchase? mixed messages and hopefully not false advertising.. only complaint was careless mixup at checkin... gave me wrong room number and key so when i went to room it was already occupied.. thank goodness the person inside was blowing their hair dry or else it would have bern awkward and embarrassing. desk clerk didnt understand what was wrong and was going to call room until i pointed out on my registration paper he gave me a different room number. need to be more attentive and careful.

Stayed: March 2018, traveled with family
Thank EnjoyinStaycations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at Best Western Inn On The Bay, responded to this reviewResponded 5 April 2018

Hi EnjoyinStaycations,

It is great to see that you enjoyed your experience at our hotel overall. We appreciate your patience and understanding during our mix up but this does not make it acceptable. I want to assure you that we have made all of the precautions to help ensure that wrong keys are never handed out again. It is critical for guest safety and privacy that we eliminate any concern over this. We will guarantee complete accuracy in this manner. Our breakfast program communications will also be reviewed for clarity and transparency. I want to thank you for the genuine feedback and acknowledge that it will be put to good use. We will look forward to seeing you again someday in the future.

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Reviewed 30 March 2018

We did not stay in the hotel. We had a meal from the Savour Owen Sound menu and all four of us thought the meal and presentation was excellent. We've made plans to go back on a Friday to check out their Friday night specials!

  • Stayed: March 2018, traveled as a couple
    • Location
    • Service
Thank gremlin56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at Best Western Inn On The Bay, responded to this reviewResponded 5 April 2018

Thank you for taking time to post this wonderful feedback regarding your experience in our restaurant. We will look forward to seeing you again soon!

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Reviewed 5 March 2018 via mobile

Stayed here for a hockey tournament and found the hotel was very clean and well maintained.

Upgraded to a king suite and found it had lots of room to spread out (fireplace was nice touch).

Rooms have a mini fridge and microwave.

Restaurant in the hotel is ok but very pricy for burgers and stuff.

Stayed: March 2018, traveled with family
Thank Mr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at Best Western Inn On The Bay, responded to this reviewResponded 9 March 2018

Hi Mr B,

Thank you for taking the time to provide this feedback regarding your stay at our hotel. We are glad that you enjoyed the king suite during your stay and took advantage of having the extra amenities. We look forward to seeing you again during future tournaments or maybe even while on vacation in the summer.

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Reviewed 22 January 2018

Planned a trip into Ontario with the wife. Spent 2 nights here. Very nice stay. Had the large suite with a view of the river and sound. Everything was comfortable. This hotel is close to downtown and close to all the waterfalls in and around town. The is a lot to do in Owen Sound, and The Best Western added to our experience. Check it out.

Room Tip: Nice stay in a good location.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason H, General Manager at Best Western Inn On The Bay, responded to this reviewResponded 23 January 2018

Hi Phil H,

Thank you for the great feedback regarding your experience at our hotel in Owen Sound. It is great to see that you enjoyed the hotel, its location and the surrounding area while you visited. We hope to see you again someday in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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