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2 - 7 of 39 reviews
Reviewed 10 September 2019 via mobile

VIP Zen space near at the pool is ideal for family-friends meeting accommodation of 15 -20 person...It will be possible to go back here for another special days of my family gatherings and recommend this place to everyone.Thanks for the person name Mercy and the staff.

Date of stay: August 2019
Trip type: Traveled with family
Thank mheisunhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelaZenHotel, Manager at Isabela Zen Hotel, responded to this reviewResponded 10 September 2019

Dear Ma'am,

Good day! Thank you ma'am for taking the time to send us your review.
We appreciate your kind words regarding Vip Zen and Zen staff. We are delighted to know that you enjoyed your stay with us.
We do hope to see you again ma'am. Again, thank you and See you again po :)

Respectfully yours,

Kim Baquiran
Sales and Marketing Manager
Isabela Zen Hotel & Restaurant Corp.
0917-129-4401

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 January 2019

The room is nice from bed sheets, pillow, and other stuff.
I just don't like their shampoo and soap.
Better if you have your preferred toiletries.
They also have free breakfast which is superb.
Staffs are accommodating and pleasant, they'll assist you as best as they can.

Date of stay: October 2018
Thank etsekel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelaZenHotel, Manager at Isabela Zen Hotel, responded to this reviewResponded 10 September 2019

Dear Sir,

Greetings from Zen!
Your comments regarding the service you received at our hotel are very important to us. We want your stay in Zen hotel be enjoyable and comfortable, so your feedback is very important to us.
We do appreciate your positive comment with regards to our Mattress. We value you as a customer/guest , and we look forward to serving you more efficiently in the future.

Please feel free give me a ring or a message to your next visit @ 0917-129-4401


Hoping for your next visit to us soon! GOD BLESS!


Yours respectfully,

KIM M. BAQUIRAN
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 November 2018 via mobile

We were welcomed by the owners themselves!
Hot coffee, cheesecakes and frozen drinks were served right away! No waiting time! Well partly because of good conversation! But the ambiance was so welcoming! The staff are smiling! I'm sure if I asked for a star-dusted cheesecake, they will fly to the moon and get me just what I asked! And they do this so effortlessly! Thank you Zen Hotel! It was indeed a beautiful side trip! Everything was deliciously served with care, smile and love!

Date of stay: November 2018
Trip type: Traveled on business
Thank JingReyHenderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelaZenHotel, Manager at Isabela Zen Hotel, responded to this reviewResponded 2 January 2019

Dear Ma'am Jing,

I would like to thank you for choosing to stay at Zen Hotel. On behalf of the staff and management, we would like to extend a warm welcome to you and congratulate you for choosing our fine hotel. It was a pleasure to have you as our guest and we truly look forward to your next visit.

Respectfully,

Kim M. Baquiran
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 October 2018 via mobile

Staff were hospitable and accommodating. However, Zen Hotel should improve their room facilities and services.

They should check their rooms. The room I had, air condition unit had leak, shower has no hot water, ants in their side table and exhaust fan not working.

You should ask if the room which has wifi signal and cellular signal.

Their room prices were reasonable.

Date of stay: October 2018
Trip type: Traveled on business
Thank dglacuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelaZenHotel, Manager at Isabela Zen Hotel, responded to this reviewResponded 3 November 2018

Dear Ma'am,

Greetings from Zen!

Your comments regarding the service you received at our hotel are very important to us. We want your stay in Zen hotel be enjoyable and comfortable, so your feedback is very important to us.
We hope you will accept our sincere apologies for the inconvenience you experienced.

Rest assured that we are also trying to improve more and give the best quality when it comes to housekeeping and maintenance of the hotel to prevent the recurrence of such problems in the future.

I hope this incident will not give you a bad impression of Zen Hotel . We value you as a customer/guest , and we look forward to serving you more efficiently in the future.

Please feel free give me a ring or a message to your next visit @ 0917-8712351

Again, our sincerest apologies.God bless!


Best regards,

KIM M. BAQUIRAN
Sales and Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 June 2018

It’s good that there’s a hotel like this in Santiago now – it makes the trip to the province more enjoyable.

This hotel serves its purpose: good place to stay, buffet breakfast, coffee shop when you need one, swimming pool (small), clean rooms, nice beds, cable TV, wi-fi in room, hot & cold shower and great location in the center of the city. It’s near a mall and a bus terminal and some other business establishments.

The staff is well-trained, the food is okay (the coffee is not very hot, it takes a lot of stirring for the coffee creamer to dilute) and their rates are easy on the budget. There’s parking but the lot gets packed when there is an event.

Now, since most travelers to this place are here on business, this is a good option for a night or two.

Date of stay: June 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank vansky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IsabelaZenHotel, Manager at Isabela Zen Hotel, responded to this reviewResponded 24 July 2018

Dear Sir Vansky,

Good day!

It has been a pleasure serving you. Zen Hotel takes pride in giving priority to their customers and looking after their needs. Quality and customer service are what distinguish us from others. We always strive to exceed our customers’ expectations and meet their requirements.
If there is anything else we can do for you, please do inform us. We also appreciate your feedback; it’s what keeps us improving.
Thank you again for choosing us. Looking forward to see you again.

thank you!

Best regards,


KIM JOY S. MADURACHIGE
SALES & MARKETING MANAGER
Isabela Zen Hotel | 3K Hotel by Zen
kim.3kbyzenhotel@gmail.com | 0917 129 4401

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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