Let’s start with something good. We checked in last Nov 26 to 27, 2017.
The heritage tour was really great, though it is not PWD friendly since all of the houses have stairs, we were told before hand so it’s ok. The guide that we had was really a great story teller. The performance on the Casa Biñan was also really good.
That’s all for something good.
Now for most of our stay, here’s our experience. We paid a total of 3 room when we stayed here, 1 in Escolta and 2 hotel rooms in Acessoria 12. As a frequent traveller, I had the assumption that towels will be provided, however, only the Escolta room had towels with them, both our rooms in Acessoria 12 doesn’t have any towels. By the way when we checked in, no one assisted us when we were checking in on our rooms in Acessoria 12, especially we have a PWD with us (my mom), but in the Escolta room, 3 staff have helped us check in.
Our companions in the other room 1202, called the receptionist to request for a towel, the receptionist instead of accommodating the request insisted that there are towels in the bathroom, even though we were reporting that there is none. After a while, they did provide towels to that room.
Now coming to our room in 1201, I called the receptionist around 8pm and requested for towels, lo and behold, she was insisting that there were towels in the bathroom and even asked me I am sure there is none. My point is I wouldn’t be calling and requesting for towels just to joke around. So she said there will be coordinating with housekeeping and ask them to bring in towels. Come 10:30pm, our towels have not delivered yet. I am already sleepy and would want to take a bath already but I can’t since there were no towels available. I called them again, asking where the towels are, lo and behold the receptionist responded “sir the towels are in the bathroom” and I told her, that I called earlier and reported that there were no towels and she said the she will ask someone to deliver them to us. I guess she came back to her senses and told me again that she will ask someone to deliver the towels. That is the only time our towels were delivered.
Another point I would like to share, it seems that the staff were not aware of what is included in the package that we avail. So I would suggest for those who would like to stay here for overnight (I highly recommend not to) check the inclusions of your package since the receptionist wouldn’t tell you and would just assume that nothing is included in your package aside from the breakfast and access to the pool and beach. This is again a surprise to me, because with all the tours I had and places that I have been, every time I check in, the receptionist would explain the package that I have availed.
Las Casas is great for a day tour, but ultimately not a place to stay unless they improve their hotel services and train their staffs well.
- Official Description (provided by the hotel):
- A fine showcase of Filipino history and craftsmanship, Las Casas Filipinas de Acuzar in Bataan takes you back to 18th-century Philippines in the twinkling of an eye. Architectural pieces of a bygone era, from different parts of the country, were reconstructed brick by brick, plank by plank. The noble-class mansions, wooden stilt houses, and a grand main building made of stone stand proudly in a village of cobblestone streets. To add up to the ambiance, a backdrop of majestic mountains, expansive rice fields, and a running river that flows to the sea, are found in the vast property. Truly a travel destination unlike any other, this resort in Bataan is a living museum of Philippine heritage. The traditional houses as hotel accommodations are the centerpiece of this Bataan beach resort about 125 km northwest of Manila. Even so, this destination resort does not lack in providing avenues for entertainment, relaxation, and recreation. It has the Napiya Spa, a swimming pool, private beach, gaming center, 3 restaurants, conference and banquet facilities, cultural shows, and heritage tours. Las Casas Filipinas de Acuzar takes pride in giving you a glimpse of the past, reliving the age-old yet distinctive Filipino traditions, while providing the luxuries and comforts of contemporary times. ... more less
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- Also Known As:
- Las Casas Filipinas De Acuzar Hotel Bagac