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“Failed to pick us up for the tour”

Rosedelco- Day tour
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: We are a family Tourist Operator with 3 years in the market, offering our services to all world travelers and publicizing the wonders of our beautiful Isabela Island in its entirety. Tour Operator Rosedelco provides and meets all the expectations of our Travelers to meet your needs and comfort, professional staff able to address your concerns and share the information necessary for the customer is satisfied in a wonderful place through our services. For us it is a pleasure to serve the customer at all times with the highest standards of security to enjoy our beautiful and enchanted Galapagos Islands.
Reviewed December 25, 2017

On the day prior to our (as it turned out non-existent) tour, we were helped in finding wetsuits by a pleasant gentleman but found the woman behind the desk to be really rude to him, and to us by extension. Nevertheless we found good suits and he told us that unless we let him know otherwise, they would pick up us the next morning for the tunnelas tour. They did not show up!! This was highly disappointing. I wouldn’t advise trusting this company because of the people in the office. We were just lucky to find spots on a tour with another outfit, since we had only one day left after the Rosedelco tour did not show up.

1  Thank marylouisepauli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"stay together"
in 2 reviews
"sierra negra"
in 3 reviews
"explained everything"
in 2 reviews
"los tuneles"
in 17 reviews
"hot tea"
in 2 reviews
"juice"
in 3 reviews
"the main street"
in 2 reviews
"sandwich"
in 2 reviews
"sea turtles"
in 4 reviews
"blue footed booby"
in 2 reviews
"isabela island"
in 2 reviews
"white tip sharks"
in 2 reviews
"fish"
in 2 reviews
"company"
in 11 reviews
"captain"
in 9 reviews
"boat"
in 15 reviews
"guide"
in 18 reviews
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4 - 8 of 95 reviews

Reviewed December 25, 2017

The Rosedelco salesman was very friendly and helped fit us with wetsuits in spite of his dour manager's rude and overly brisk behavior. He then booked us for a Tuneles tour the next day, noting our hotel and number of participants. The next day we waited to be picked up. No one came and when our hotel finally called they said they had no record of us and were full for the day. I would strongly not recommend using this company.

Thank kdpauli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2017 via mobile

We booked two tours with this operator. First day a half day tour with the cajak to Tintoreras. Great tour guide David showed us the area close to the habour. Second day er booked a 5 hours tour to Tunneles, starting at 11.30 am with really competent guide Eduardo. We were very satisfied with the friendly service during the tour, the equipment, catering. We can highly recommend this operator, great value for a fair price !!!

Thank sterretjeuskoelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2017 via mobile

Had a great experience going to tuneles and tintoreras with this company. The owner is also the boat driver to tuneles and it is clear he is very skilled as a captain, which we were very glad about given the size of some of the waves he had to navigate. The best part of this company were the small things they thought of to keep us comfortable--hot tea on the boat after snorkeling, providing us with towels, including photos in the price, and even giving us a freshwater rinse on the boat so we weren't sticky with salt for the ride back! We also loved doing the kayak tour to Los tintoreras but be warned--it gets very cold if you go on a cloudy day in November like we did!

Only complaint--at the snorkeling location on our tuneles tour much of our group did not swim well which I believe made the guides nervous and made us all stay together constantly in a tight group instead of being able to explore on our own--this would have been fine but it was harder to see things because the poor swimmers kept standing on the bottom and making it so detritus clouded all the water around us we couldn't see the fish as well. Guides would do better in the future to allow a bit more freedom to spread the group out.

Thank Madeleine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 5, 2017

We did two tours with Rosedelco while on Isabela Island.
The couple that we travelled with researched tours in Isabella and decided Rosedelco looked the best. Also, Rosedelco was recommended by the owners of the place that we stayed while on the island. With those two references we went with Rosedelco.

The first tour that we did was hiking Sierra Negra and the Chico Volcano. We really enjoyed our day hiking. There was a total of 8 people plus our guide in our group. We saw other groups that had way more people. I counted one group of 18 from a different tour company. I preferred the smaller size of our group. The guide did an excellent job of pointing out interesting flora and fauna along the way and was very easy to understand his English. The Sierra Negra caldera was huge but the views from the Chico Volcano really stole the show. Make sure that you take weather appropriate clothing (windbreaker), plenty of water, sun screen, a great attitude, and mostly bring your camera! Rosedelco provided lunch which was a sandwich, crackers, piece of fruit, candy bar and a juice box. Rosedelco also provided transportation to and from where we stayed.
The trip takes about 6-7 hours depending upon your speed so the early start was appreciated

The second trip that we did with Rosedelco was the Los Tuneles Trip. Los Tuneles was a great day trip!
Once again Rosedelco provided transportation to and from where we stayed and lunch on the trip. Hot drinks were provided on this trip. The boat trip into the tunnels was fun and Captain Travolta was an expert at navigating the area. We had a great view from the forward part of the boat. We did a walking tour first and saw blue footed boobies, birds and several swimming turtles. Our guide provided excellent information on everything that we saw. After the walking tour we did two snorkeling swims. Both swims were enjoyable. A wetsuit was helpful. The first swim was in the tunnel area and the guide knew everywhere to go to see the sights. Seeing the underwater formations and sea life was interesting. The second snorkel was a short boat ride away. We saw turtles too many to count, Rays, Sharks, and Sea Horses. Once again the guide knew right where to go. I was surprised by how much interaction there was with the underwater formations. The snorkeling in places was very shallow and touching the bottom was unavoidable.
My only negative comment would be that we did spend about 30 extra minutes on the return boat trip while the crew went fishing. This would have been ok because we were also looking for rays and other sea life but we had one person on the trip that was getting sea sick and getting them back on land would have been better than looking for dinner.

Overall though Rosedelco did a nice job for the two days that we used them.

1  Thank D2TG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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