Hands down to the friendly, accommodating and courteous staff.
The place was just amazing... you're like in another time.
There are lots of things / activities to do or if you just wanna chill, I recommend Balai Isabel!
The view of the lake, the Taal volcano, the sunrise and the sunset... makes you just wanna stay there.
Cleanliness is at par!
Highly recommended!
Agoda
Good : Nice view of the lake, great to swim in their warm pool, good internet connection
Bad : No elevator - have to carry heavy luggage ourselves to our room at the third floor
Have to call reception each time for someone to clean the room and provide clean towels, etc.
TV lost signal after two days - technician who came to check says it always happens when there is rain. But the next day, there was no rain and we never got TV reception back
as most review, this is purely my personal opinion.
staff were very friendly and very nice. my family booked the place for a few days while i booked mine only for 1 night...in the end i stayed the same days by re-booking every day. can't remember his name but the front desk guy was very pleasant and was very accommodating. this is true for everyone working there from the guard at the gate, grounds keepers, room and restaurant staff.
this has gotta to be one of the best view within taal lake. its very close to tagatay so can't complain.
now lets talk about the rooms. we stayed at the mabini building, 4th floor, and there's a few issues. yes, the wifi most of the time was not working. on our first day, it was offline. the water pressure was horrible the whole time. you have to time your shower otherwise you will see droplets of water. tv/cable like wifi was none existence. all of these i mentioned would be bad luck if i'm talking about 1 room. sad to say it happened to not 1, not 2, but all 3 rooms that we booked.
we managed to survive even with the room issues.
would i go back or recommend it, for the view and staff, I may. i am telling myself that these issues might be due to lack of staff due to covid and they are just starting to comeback.
i hope this is the case.
The beach resort is ideal for travelers of all ages. The beach is clean and well-maintained. The staff are approachable and helpful too. There are a lot of activities to do where kids, teens, and adults can enjoy. But what I enjoy the most are the view and the food. The Taal lake and volcano seems to be near the coast. We also got to eat grilled fresh tawilis and tilapia. Overall, it was a great experience.
Hi Team,
You know what “I can’t access the Wifi , I can hear too much noise in my room.My room isn’t clean!,Bad smells Faulty electronics Not allowing pets Lack of complimentary supplies.
Thank you.
Elisah
We went there last November 24, 2019 for a Day Tour. I erroneously purchased four (4) tickets (at Php 990 / head, 1 hour Aqua Park, & use of facilities) but realized that only one (1) out of four (4) persons will actually make use of the said ticket. I then explained to front desk staff the error and asked if it was possible to refund the payment made for three (3) tickets. To my pleasant surprise, the front desk staff readily accommodated my request without any reservation. As a gesture of our appreciation, our group used the money refunded to us by dining in their restaurant which served good food to us.
I highly commend the front desk staff for placing the concerns of their customers over and above monetary consideration and their own convenience (ie. "Sir, we cannot void the transaction, yada yada yada). More power to Club Balai Isabel
