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Brian G
Miami Beach, Florida

J.D, the hotel manager, bad service !!

1.0 of 5 bubblesReviewed Jan 25, 2019via mobile
The hotel manager there known as J.D from Indiana, refused to allow my mother to use the internet service for no apparent reason. She had an emergency with her employer, where she works at an established hospital, and needed to use it for a brief moment. J.D gave no reason as to why she couldn’t use it. He had a disgusted attitude and we were treated with such disrespect. We were surprised, dissatisfied, and disappointed.
Date of stay: January 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JDCoralBeach, General Manager at The Coral Beach Club, responded to this review
Responded Jan 28, 2019
Good Morning,

I am sorry that I was not able to approve your mothers request to use a resort computers to upload documents to her work.

Your mother was more than welcome to use our internet and was doing so during her stay. Unfortunately as I explained to your mother. We do not allow guests to use our resort computers.

I was able to explain this to your mother and she was very understanding and she explained to me that it was not an emergency, if she would have said it was an emergency, I would have let her use my personal computer with no problems.

Since this request occurred we are now looking at getting a computer just for guests to use when requested.

Have a great day
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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        Reviewed December 17, 2018 via mobile

        THE GOOD: The place has gone through slight transformation; new paint, signage, swimming pool makeover etc.

        The new management seems very efficient, checking here and there, BUT aloof when spoken to.

        They seem to have replaced all the staff, sounds like it was going through a lot of issues and problems.

        Date of stay: December 2018
        Trip type: Traveled solo
        Thank Louis_Tan2010
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        JDCoralBeach, General Manager at The Coral Beach Club, responded to this reviewResponded December 19, 2018

        Good afternoon,

        Thank you for your review.

        We are happy you enjoyed your lunch. Perhaps you would like to actually book a room next time?

        Please let me know if you would like to book, you may contact me directly in this event.

        All of our staff have been here many years with very few changes except adding staff where needed. Perhaps some of the regular staff that you would recognize were off during your very brief visit.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
        Reviewed December 14, 2018

        Coral Beach Resort is a relaxing place to stay at. The overall design of the place will make you feel like you're not in the Philippines! It is designed very nicely that you would wish there's a bigger version of it - but its size is just enough for an intimate family vacation. The proximity of the facilities - pool, rooms, clubhouse are perfectly considered that's why this place is so relaxing, you'd wish you could stay here for a week!

        The rooms have spacious beds (it feels like it's king size!) and the room size, it is big enough for a family. It has the beach-y feel because of the colors and materials inside - bamboo-ish bed frame and tables, blue curtains and blue and orange throw pillows. It has a sofa bed that has a bamboo bed frame too, which can fit another person. It's simple but relaxing and refreshing. It's initially for 2 and there's a surcharge of P800 for additional 2 individuals. The bathroom is also spacious and they have a 3-in-1 body wash, shampoo and conditioner dispenser. They also have a hand soap dispenser inside the bathroom. The hot and cold shower works perfectly fine. They have complimentary shampoo, conditione and soap, too. I guess it would be better if there's 2 shampoos and conditioner. (even though there's a dispenser).

        We stayed there for two nights and surpringly, they have room service! I didn't let them clean the room though because my daughter was sleeping then. They just gave me new towels and mineral water bottles (they're free).

        They have a pool and a Jacuzzi (which is really warm). The pool is just enough for a small group of people. We visited in December so I don't know how crowded it could be in the summer. It's clean and it's just 4 ft so it's good for kids, too. Another good thing about the hotel is that they maintain the tranquility and quietness in the resort. You can't be in the pool and be loud or rowdy. They call you out for that.

        The staff are friendly and nice. The food in the clubhouse is for solo order that's why probably other reviewers feel that it's pricey. The food already includes service charge and tax. It's delicious, though, and if the resort aims to be a highly recognized hotel, the price of the food is just spot on. Although I would recommend to at least make the serving good for two (even if it's just a solo meal) or probably include a free soda or something for better experience.

        The resort is just in front of the beach which is nice to look at. We didn't try it because my daughter just wants to swim in the pool. They do offer boat rides and outside the resort, there are available floating cottages for rent.

        Bringing your own food is not allowed. There is a 7 Eleven 500m away from the store.

        We'd love to come back with our immediate family soon!

        Room tip: They have an ocean view room if you want a better view of the beach.
        Date of stay: December 2018
        • Trip type: Traveled with family
          • Location
          • Rooms
          • Service
        Thank misseeswong
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        JDCoralBeach, General Manager at The Coral Beach Club, responded to this reviewResponded December 19, 2018

        Good afternoon,

        Thank you very much for your review and kind words.

        We strive to ensure all guests enjoy their stay at our resort. It is great to hear that you have noticed the ambiance we are going for here at Coral Beach.

        We believe all guests should feel relaxed and as if The Coral Beach is there home away from home.

        Thank you again for your review and please visit us again soon.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
        Reviewed December 3, 2018 via mobile

        Coral Beach Club is located in Lian Batangas right after Nasugbu. Approximately 150KMs from Metro Manila. This is a beachfront accommodation with pool.

        Pros:
        * beachfront hotel
        * has a nice pool
        * clean rooms with fridge, hot shower, bidet, basic toiletries
        * clean pillows and beddings
        * nice crew and staff

        Cons:
        * though this is a beachfront hotel, its hard to swim coz the water of the beach is too shallow, you dont have a choice but to rent a floating cottage
        * balsa vendors are a bit pushy - they will not stop until you say “yes” to their offer, one tip that i can give you - the balsa would normally cost 700 per whole day use
        * though food is delicious - its kinda pricey
        * there is no free breakfast

        Verdict: will definitely go back and recommend this hotel to my friends,

        To the management: please consider all the cons that were mentioned

        Date of stay: December 2018
        Trip type: Traveled with friends
        Thank Serdmelen
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        JDCoralBeach, General Manager at The Coral Beach Club, responded to this reviewResponded December 5, 2018

        Thank you very much for your review and rating. We hope to see you again very soon.

        JD

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
        Reviewed October 24, 2018 via mobile

        We stayed here to celebrate our first year anniversary.. This place was really amazing! A very beautiful and peaceful place to stay with..Room is very nice and clean, i love the pool..haha!😆 Foods are very reasonable on its price with a nice view of the sea while dining..😊 free pool billiards and football game..very nice ambiance of the restaurant..For water activities, look for kuya Tony😊 All staff are very accomodating and friendly.. I would like to thank ate Girlie for the lovely set-up of our room and taking care of us on our stay😊 Tintin and Gladys for serving our foods and thank you so much to Sir Jonathan for making our anniversary more special, surprising and more memorable😊 Thank you so much Coral Beach Club..We will definitely come back and recommend your place😊😍☺

        Date of stay: October 2018
        Trip type: Traveled as a couple
        1  Thank Juancho Iñigo V
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        JDCoralBeach, General Manager at The Coral Beach Club, responded to this reviewResponded December 5, 2018

        Good Morning,

        Sorry for the slow response. I am very happy that you had a great time here at Coral Beach. We always try to make special occasions even more special for our guests.

        Hope to see you again soon.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
        Reviewed October 4, 2018 via mobile

        The resort is very clean and quiet. Air is so fresh and it's very relaxing just to hang around there. Food was super tasty and delicious, it's worth the price and big portion too. Although beach is not the best, but the management did their best to keep it clean. Will come back again next year.

        Date of stay: September 2018
        Trip type: Traveled as a couple
        Thank Aenrea A
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        JDCoralBeach, General Manager at The Coral Beach Club, responded to this reviewResponded October 6, 2018

        Thank you very much for your review. We work hard to ensure our guests enjoy their stay.

        Please come and see us again soon

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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