We enjoyed our stay specially the kids. Hotel staffs are accommodating. Spacious room, set-up is comparable to a 4 star hotel. We will definitely come back to the hotel. our family stayed for 1 night and we got 6 rooms. We appreciated the ambiance.
Well appreciated.
Hello,
We are very pleased that you enjoyed your stay as much as we enjoyed having your here at Coral Beach.
We hope to see you again very soon
JD
The room is really clean and seems nicer than the other resorts in the area. The pool is small but we had no problem about it. The staff are really accommodating and their service is great.
We asked for a beachfront room but got a pool view instead. The beach is not that good for swimming as floating cottages are all over the beach, and the beach is so shallow.
Good Evening,
Sorry for the confusion in your booking. Our Super Deluxe rooms are located near the beach but they do face the pool. We will update our descriptions or our rooms.
We are certainly with local government to better the beach. For now we clean the beach everyday and are working with our neighbors to keep the balsa out of our swim lane.
Thank you for your review
We had a 3d2n stay here about a week ago. Yes, the rooms are pricier than what you'd usually find in Matabungkay, but it's worth it.
The rooms are big, AC is cold, and the bathroom is big too.
Pool is great for dips but it is a tad small.
The restaurant has a great selection, and prices are reasonable enough. Great happy hour prices on beer and cocktails!
The management is also very accomodating.
A suggestion would be to have dental kits come with the room, aside from the other toiletries.
Will be back!
Thank you for your review. We are glad to hear you enjoyed your stay.
Thank you for the suggestion with the dental kits, we will definitely work on that for sure.
Have a great day
JD
Positive:
1. Clean room facilities- includes shower heater, clean sheets, towels
2. Swimming pool includes jacuzzi (but takes a long time to warm)
3. I like the "duyans" and chairs facing the beach (place to sleep, read, and reflect)
Negative:
1. Beach front area is not conducive for swimming (I don't appreciate the floating bamboo huts)
2. Very dirty beach front! - not child friendly ( I saw a Redhorse Bottle, trash, etc.)
3. Too many persistent vendors and community along shoreline "cat-calls" (I was in my pajamas, not even in swim wear), even by the duyan/seats in beach front, vendors would be persistent.
4. Food is over priced (Bulalo for 700 pesos, breakfast for 300-400 pesos- too expensive for Batangas average meal price)
Hello Diane,
Thank you for your review, we really appreciate your feedback.
We are constantly striving to improve the Beach in Matabungkay. Thanks to the Mayor a beach cleaner has been purchased and should be very helpful. We also clean our portion of the beach every morning and check periodically during the day/night. We have also been in contact with local Barangay to improve the situation with the vendors. We would also be happy to help if you would let us know, we will post a guard to improve your experience.
Thank you for your review and we hope to see you again soon.
I was a regular customer at this well maintained resort until recently. Here is my experience for the last 12 months. I always use the same phone number for the resort for contacts, which is listed on their website.
I stayed there during the last day of Dec 2016, and spoken to the manager in charge. I found out that the British Owner (part owner) had left for good. This lady criticised the British owner hinting she favoured foreigner. However, during my stay, I noticed the service standard had dropped as compared to the days when the British owner was managing it day to day.
She was very hands-on, for example if you complaint TV problem, she would call in the technician, and she would come to the room to check that the set works before letting the technician sign off the job.
Things now got worst.
Dec 11, 2017, 11:45am - I message the resort to book a room for Dec 31. No reply,
Dec 11, 2017, 9:20pm - I messaged again, no reply.
Dec 11, 2017, calls were made at 1:21pm, 9:18pm, and 9:56pm but the phone was unattended, no one picked up the calls.
Dec 12, 2017, I sent and email at 3am, as well as a test message at the same time. Back came a reply saying there are vacant rooms, so I am booked for Dec 31, 2017.
On Dec 28, 3pm. I text them again, at 3pm, to book for Dec 30 also as I wish to stay two nights. No answer.
Dec 28, 7pm. I text them again, and back came an answer that I do not have a booking on Dec 31, 2017.
However, I managed to get a booking for Dec 30, the receptionist AJ confirmed the booking via text message.
Minutes later, I received another text message " Sorry Sir, but we are already full the 30th also. we are cancelling your booking, This is the resort manager. Jonathan Davis"
I am shocked.
I did not expect the quality of service to be so bad. From a resort I came to promote for many years, and brought numerous customer to them.
Hence my very very poor rating of "Terrible"
Good Afternoon Mr. Tan,
I am sorry that your experience at Coral Beach was not up to standards. I can assure you that we work very hard to ensure a pleasant experience in our resort.
I believe your reservation was fixed as you and I spoke, however you chose to stay at another location which we completely understand. I believe your reservation was not canceled until you made your decision.
Thank you for your feedback as it is always welcome.
JD Davis
