I was a regular customer at this well maintained resort until recently. Here is my experience for the last 12 months. I always use the same phone number for the resort for contacts, which is listed on their website.
I stayed there during the last day of Dec 2016, and spoken to the manager in charge. I found out that the British Owner (part owner) had left for good. This lady criticised the British owner hinting she favoured foreigner. However, during my stay, I noticed the service standard had dropped as compared to the days when the British owner was managing it day to day.
She was very hands-on, for example if you complaint TV problem, she would call in the technician, and she would come to the room to check that the set works before letting the technician sign off the job.
Things now got worst.
Dec 11, 2017, 11:45am - I message the resort to book a room for Dec 31. No reply,
Dec 11, 2017, 9:20pm - I messaged again, no reply.
Dec 11, 2017, calls were made at 1:21pm, 9:18pm, and 9:56pm but the phone was unattended, no one picked up the calls.
Dec 12, 2017, I sent and email at 3am, as well as a test message at the same time. Back came a reply saying there are vacant rooms, so I am booked for Dec 31, 2017.
On Dec 28, 3pm. I text them again, at 3pm, to book for Dec 30 also as I wish to stay two nights. No answer.
Dec 28, 7pm. I text them again, and back came an answer that I do not have a booking on Dec 31, 2017.
However, I managed to get a booking for Dec 30, the receptionist AJ confirmed the booking via text message.
Minutes later, I received another text message " Sorry Sir, but we are already full the 30th also. we are cancelling your booking, This is the resort manager. Jonathan Davis"
I am shocked.
I did not expect the quality of service to be so bad. From a resort I came to promote for many years, and brought numerous customer to them.
Hence my very very poor rating of "Terrible"
