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ANDREW C

Great service and a great location for Valetta

5.0 of 5 bubblesReviewed 4 weeks ago
Great location just outside the city gate. Hotel is in good condition and the rooms comfortable. The hotel staff are exceptional and nothing seems too much trouble. Pool and spa is a real treat and again in fantastic condition. Really easy to get to with the airport transfer service offered.
Date of stay: January 2025
Trip type: Traveled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Abela, Other at The Phoenicia Malta, responded to this review
Responded 3 weeks ago
Dear andrewY379LK,

Thank you for taking the time to provide us with your valuable feedback following your recent stay with us at The Phoenicia Malta.

We are constantly focused on delivering the highest level of guest experience; hence feedback is very important to us. Comments such as yours make us feel extra proud of the service we provide and I will make sure to share your comments with all my colleagues who I am sure will be just as thrilled to hear such a review.

Thank you once again for your valuable feedback. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia Malta in the near future, and remain at your complete disposal for any further information or assistance you may require in the meantime.

Kind regards,
John Abela
Quality Assurance Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All our apartments form part of a newly refurbished 100-year-old townhouse, situated just a short 15 minute walk from Valletta, and just off the Grand Harbour. The building has been expertly renovated to the highest standards, retaining its original character with genuine mid-Century pieces, yet enjoying all the comforts one would expect to find in a modern property.
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Reviews (3,738)
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Traveler rating
2,601
828
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8 - 13 of 3,738 reviews
Reviewed 4 weeks ago

My wife and I were recommended to go for bottomless brunch at The Phoenicia.
It was the best bottomless brunch I have ever had. I chose to have the Prosecco package which was €64 and my wife had the sparkling pink brut which was €82. The setting was stunning with beautiful views over the harbour. The service was great throughout with all the staff being friendly and attentive.
We had 4 starter plates from the buffet: fruit, soup, seafood, cheeses and then had our mains and then as much as you wanted from the desert trolley.

The staff were on top of refills for all drinks and we were never empty.

We arrived at 12.30pm and left at 4.30pm. At no point were we ever rushed by the staff. It was a lovely relaxed afternoon.

We can’t recommend highly enough.
This was a real highlight of our holiday.

Date of stay: January 2025
Trip type: Traveled as a couple
Thank Physionat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Abela, Other at The Phoenicia Malta, responded to this reviewResponded 3 weeks ago

Dear Physionat,

Thank you for taking the time to provide us with your valuable feedback following your recent Brunch with us at The Phoenicia Malta.

We are constantly focused on delivering the highest level of guest experience; hence feedback is very important to us. Comments such as yours make us feel extra proud of the service we provide and I will make sure to share your comments with all my colleagues who I am sure will be just as thrilled to hear such a review.

Thank you once again for your valuable feedback. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia Malta in the near future, and remain at your complete disposal for any further information or assistance you may require in the meantime.

Wishing you all the very best for Christmas and 2025!!

Kind regards,
John Abela
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 8, 2025

Hotel very well located with all amenities you would expect from a 5 star venue. Great breakfast, superb team and lovely atmosphere.
Nice historical island with good restaurants and many points of interest. Safe place, friendly people.
Hotel has lovely SPA and gym facilities, a well stocked bar as well as 2 restaurants.
Best thing was the staff- attentive, friendly, competent.

Date of stay: January 2025
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kamalb1956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Abela, Other at The Phoenicia Malta, responded to this reviewResponded 5 weeks ago

Dear Kamalb1956,

Thank you for taking the time to provide us with such lovely feedback following your recent stay with us at The Phoenicia Malta.

We are constantly focused on delivering the highest level of guest experience; hence feedback is very important to us and we are very happy that you have positive memories of your experience with us and sincerely look forward to welcoming you back in the future to The Phoenicia Malta.

In the meantime, we remain at your complete disposal for any further information or assistance you may require.

Thank you again for your valuable feedback.

Kind regards,
John Abela
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 7, 2025

I jumped at the opportunity to stay at this iconic classic 1940's hotel and it exceeded my expectations. The impressive entrance leads to the foyer with its views into the elegant circular lounge with walls adorned with the work of local artists. There was a professional, friendly welcome at reception and as we arrived early, we were offered a complimentary pot of tea in the lounge while we waited for our room to be ready.

We had a room with balcony overlooking the harbour and although not large, the room offered all we needed, was clean, bright and well maintained with a very comfortable bed. The bathroom was well equipped with a shower over the bath and there were complimentary Acqua Di Parma toiletries. We ate breakfast in the ground floor Contessa restaurant conservatory overlooking the landscaped gardens and the good selection of hot and cold items available were fresh and tasty.

The peaceful Mediterranean gardens are a joy to walk through and lead to the Bastion outdoor swimming pool and terrace. The weather during our stay in November was changeable and the opportunity to take full advantage of this area was limited. I look forward to staying again at this beautiful hotel which is an oasis bordering the ancient capital of Valletta.

Date of stay: November 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TwoTravellers1927
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Abela, Other at The Phoenicia Malta, responded to this reviewResponded January 7, 2025

Dear Two Travellers1927,

Thank you for taking the time to provide us with such lovely feedback following your recent stay with us at The Phoenicia Malta.

We are constantly focused on delivering the highest level of guest experience; hence feedback is very important to us and we are very happy that you have positive memories of your experience with us and sincerely look forward to welcoming you back in the future to The Phoenicia Malta.

In the meantime, we remain at your complete disposal for any further information or assistance you may require.

Thank you again for your valuable feedback.

Kind regards,
John Abela
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 2, 2025 via mobile

Superb location within a stone’s throw from centre of town, wonderful facilities, great pool and super friendly staff. Room - albeit on the smaller end - was nicely appointed with quality toiletries (while not environmentally friendly, I didn’t mind taking them home with me!). The infinity pool area was stylish and so relaxing, and the gardens immaculately maintained. A fabulous base for exploring Valletta and the island.

Date of stay: October 2024
Trip type: Traveled solo
Thank Hanni v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Abela, Other at The Phoenicia Malta, responded to this reviewResponded January 6, 2025

Dear Hanni v,

Thank you for taking the time to provide us with your valuable feedback following your recent stay with us at The Phoenicia Malta.

We are constantly focused on delivering the highest level of guest experience; hence feedback is very important to us. Comments such as yours make us feel extra proud of the service we provide and of our facilities, and I will make sure to share your comments with all my colleagues who I am sure will be just as thrilled to hear such a review.

Thank you once again for your valuable feedback. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia Malta in the near future, and remain at your complete disposal for any further information or assistance you may require in the meantime.

All the best for 2025!!

Kind regards,
John Abela
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 27, 2024

It is the staff that really make this a special place to stay. We stayed at Christmas so we were near to the fayre outside and also because the hotel has a great gym and spa. The gardens are lovely and I imagine are stunning in the summer months. Rooms are nice and all very clean. I prefer a walk-in shower to an over the bath one, but it was ok. Very handy location for bus station and Valletta coffee shops. Restaurant food was nice and also coffee in the lounge. We would stay here again.

Room tip: If you book an excursion via concierge you have to pay with cash and not card so make sure you have enough cash. Use the spa too to relax.
Date of stay: December 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank frances O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Abela, Other at The Phoenicia Malta, responded to this reviewResponded December 27, 2024

Dear fosmannewbury,

Thank you for taking the time to provide us with your valuable feedback following your recent stay with us at The Phoenicia Malta.

We are constantly focused on delivering the highest level of guest experience; hence feedback is very important to us. Comments such as yours make us feel extra proud of the service we provide and I will make sure to share your comments with all my colleagues who I am sure will be just as thrilled to hear such a review.

Thank you once again for your valuable feedback. We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia Malta in the near future, and remain at your complete disposal for any further information or assistance you may require in the meantime.

Wishing you all the very best for Christmas and 2025!!

Kind regards,
John Abela
Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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