Staff are not friendly, not even know how to smile. The pool for the kids is very very and completely dirty, not even care to clean even told to the staff. Only 1 life guard was on standby and always focusing to the pool for adult. The drainage for their rinsing area which is near to their pool is directed flowing to the beach. We supposed to check in, unfortunately staff are not so honest with the situation.the reasons of not releasing rooms for check in is inconsistent. No proper policy of the resort.