I booked last minute, the pictures looked ok. I thought I was going to get a quality room, however when I got there, the first thing the receptionist said was that I should upgrade my room because it didn’t have a toilet or aircon! I agree to upgrade and they wanted double the price which I paid. I got to the room and was horrified. It was a tiny room with a small bed and a very small toilet which was built for a child, no lid and dirty, no shower. I was so angry. How dare they charge 3000 php for that room! I immediately returned to the reception and asked for my upgrade money back. They were reluctant to give it to me and tried and make lots of excuses. Eventually they agreed. I knew I wouldn’t get a refund on my initial booking, but the room and Hotel facilities were so bad, I couldn’t stay on principle. Even the swimming pool had no loungers and no where to sit or relax. My wife and I drove to another hotel nearby who charged us 3,300 php and oh my god it was an excellent hotel with a beautiful room and fantastic facilities.

I have traveled the world and stayed in many hotels over the last 30 years. I have never had to leave a hotel and forfeit my payment before. Take this as a warning, don’t go there!!!!