Dear Kanwar,
Thank you for your review, respectfully however we will take this opportunity to clarify a couple of pertinent facts that you chose to omit;
1. Having purposely booked the cheapest price and smallest room on a promo of 25% , it is unreasonable to expect a larger size room, room size is and always be cleary listed and avaibable to see.
You did not enter or see the other 12 rooms in the resort, ( total of 14) to flippinatly state " cramped rooms" is respectfully not accurate
2. TV Channels provided with no extra charge to yourself such as Netflix and Youtube, suffered no downtime , if the channels was not working, a simple request to the maintenance department would have promptly rectified any issue. No other guests reported such issues on the selected dates you stayed with us.
3. The majority of your stay with us, did not involve the use of the mammoth range of activities avaibable to you , steamroom sauna, darts, billiards, the sea, snorkelling, excluding all the other amentities avabable.
Naturally how you choose to enjoy your vacation is your perogrative, and we respect that, however to suggest and state a lack of activities that is only good for "one day or two at the most" , is a direct contradiction to the hundreds of other reviews. If the primarily purpose is to spend 95% of the day in bed ,then naturally and with respect this will severly impact on your activity and excurcisions participation
3. We are aware of a sad personal incident that occured to yourself on your last day , our staff went and above and beyond to lift your spirits ,and show yourself that the world and the Philippines is not full of such awful people. We feel that this incident ( beyond our control or personal involvement has somewhat impaired your review)