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Tristan D
Poysdorf, Austria

Outstanding service from Donald (Property Manager)!

5.0 of 5 bubblesReviewed Feb 3, 2024
I wish to commend the management of Philip Ann Resort headed by Donald (Property Manager) and his outstanding team/staff for making our 2 nights and 3 days a very memorable and truly relaxing experience. We had a Japanese guest with us and we requested a nice “seafood boodle fight” setup in the beachfront bamboo raft and Donald made sure that everything is perfectly organized. Afterwards, we had a great time snorkeling and kayaking the whole afternoon and later on enjoyed the stunning sunset. The Filipino culinary specialties were so delicious and the service is simply over the top! Thank you so much for everything! From Vienna and Tokyo with love, Kenjie-San, Jojo & Gina
Date of stay: January 2024
Trip type: Traveled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Philip Ann Resort, Owner at The Philip Ann Resort, responded to this review
Responded Feb 6, 2024
Dearest Kenjie;

Thank You for your review, your time and for choosing our resort
Your sincere review and feedback, helps us to consistently maintain and improve our levels. We are happy and glad that yourself and family had a memorable and enjoyable stay with ourselves
We look forward to accommodating you and seeing you in the future again

Kind Regards
The Philip Ann Resort Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (16)
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    7 - 12 of 16 reviews
    Reviewed December 19, 2023 via mobile

    Had a wonderful weekend thanks to Donald and his Team. The staff are amazing...they can do anything you ask.
    The food was delicious and the ambience was very relaxing.
    Thanks again Donald and all the amazing Team Members. Definitely on my "Must Return" list.
    Scott 🇨🇦

    Date of stay: December 2023
    Trip type: Traveled as a couple
    Thank scottbH3269AB
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    The Philip Ann Resort, Owner at The Philip Ann Resort, responded to this reviewResponded December 19, 2023

    Thank You Sir Scott, we are extremely pleased, that yoursleves had a enjoyable and great stay with ourselves. We very much and wholeheartled look forward to seeing you again in the future

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed December 6, 2023

    Very fairly priced, I enjoyed the unique amenities and the general ambiance of the resort. The Seafood was fresh and did not disappoint. The vegan and vegetarian options available is very well thought out , as is the deco and attention to detail. The staff was also among the best i have encountered during my worldwide travels. Gym, Steamroom, swimming in the sea everyday, kayaks, strong wifi , clean rooms, what more could i ask for?
    The divemasters as an added extra was also very knowledge and this resort has its own housereef. I have re booked my next holiday for a few weeks time

    Room tip: Seaview room on the 1st floor, a joy to look out on the big roofdeck
    Date of stay: December 2023
    • Trip type: Traveled on business
      • Rooms
      • Cleanliness
      • Service
    Thank hankjs
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    The Philip Ann Resort, Owner at The Philip Ann Resort, responded to this reviewResponded December 19, 2023

    Thank You Mr Hank, for this kind and detailed review. It helps us to maintain the levels that we set for all our of guests. Absolutely looking forward to seeing you again in March 2024!

    Kind Regards
    The Philip Ann Management Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed December 6, 2023 via mobile

    We booked to join friends as we were in Mabini area. Website talks about a luxury resort with a long list of amenities and activities. Well done photos make look like it has a lovely sand beach. No such thing. The sand is grey and is on a platform before getting to the sea. Some pebbles and mostly broken and eroded coral.

    Reality is somewhat different from luxury. Bling- bling small resort who tries hard to do everything but doesn’t do any very well.

    Rooms were comfortable for a 2-3star and had been renovated , but the advertised « sea view » was through a smallish side window. For all rooms. Plumbing needs rework. But a full minibar at decent prices was a nice amenity.

    Staff was generally nice, but generally lacking training and direction.
    Food comes from a rather basic and not very hygienic small kitchen and takes a long time to be delivered to either restaurant or other places. However, they will serve you anywhere you want in the resort, which is nice. Overall all staff very pleasant and accommodating.

    Food itself was very average and many items not available. At times the staff returned 2-3 times to say sorry not available.
    Huge portions made for 4-5 persons resulted in a lot of wastage.
    Probably better suited for Filipino families, like the rest of the resort. Definitely not for well traveled foreigners.
    At each meal staff gave us some complimentary drinks, which was nice, although not needed.

    Dive was OK, but diving center is a joke. Boat staff helpful and pleasant.

    So, overall it needs a lot of cleaning up, more focus and competent management.
    Meanwhile there are so many better resorts in Mabini area.

    Date of stay: December 2023
    Trip type: Traveled as a couple
    Thank topkapitan
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed November 18, 2023

    Comfortable, pleasant, ultra accommodating from start to finish. I have stayed at multiple hotels across the continents and this resort was a very pleasant surprise. Genuine pride, attention to detail for its guests needs

    Date of stay: September 2023
    • Trip type: Traveled on business
      • Value
      • Location
      • Service
    Thank Phil H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    The Philip Ann Resort, Owner at The Philip Ann Resort, responded to this reviewResponded February 6, 2024

    Dearest Sir

    Thank You for your review, your time and for choosing our resort
    Your sincere review and feedback, helps us to consistently maintain and improve our levels. We are happy and glad that yourself and family had a memorable and enjoyable stay with ourselves
    We look forward to accommodating you and seeing you in the future again

    Kind Regards
    The Philip Ann Resort Management Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Reviewed October 15, 2023 via mobile

    Resort is situated on the water front. There is no beach as such. Water sports are provided. Property is not too big as expected. They have other facilities like spa, massage, gym, pool table, karaoke, swimming pool. Outdoor bar and air con indoor bar. Restaurant. For the price the rooms are extremely small and bathroom/ toilet is also very small and tight squeeze. Has hot/ cold shower. Wifi provided with TV channels but at times very slow and channels don’t play. Good selection of drinks. The staff was very nice, friendly and helpful. The food was ok. The local friends were of the opinion that the taste could be improved so that was a bit of disappointment. Parking is available. Not too many shops near the resort. Quite remote. If you can bear with the cramped rooms you can have a good time for day or two at the most.

    Date of stay: October 2023
    Trip type: Traveled with friends
    Thank Kanwar Deep G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    The Philip Ann Resort, Owner at The Philip Ann Resort, responded to this reviewResponded October 16, 2023

    Dear Kanwar,
    Thank you for your review, respectfully however we will take this opportunity to clarify a couple of pertinent facts that you chose to omit;
    1. Having purposely booked the cheapest price and smallest room on a promo of 25% , it is unreasonable to expect a larger size room, room size is and always be cleary listed and avaibable to see.
    You did not enter or see the other 12 rooms in the resort, ( total of 14) to flippinatly state " cramped rooms" is respectfully not accurate
    2. TV Channels provided with no extra charge to yourself such as Netflix and Youtube, suffered no downtime , if the channels was not working, a simple request to the maintenance department would have promptly rectified any issue. No other guests reported such issues on the selected dates you stayed with us.
    3. The majority of your stay with us, did not involve the use of the mammoth range of activities avaibable to you , steamroom sauna, darts, billiards, the sea, snorkelling, excluding all the other amentities avabable.
    Naturally how you choose to enjoy your vacation is your perogrative, and we respect that, however to suggest and state a lack of activities that is only good for "one day or two at the most" , is a direct contradiction to the hundreds of other reviews. If the primarily purpose is to spend 95% of the day in bed ,then naturally and with respect this will severly impact on your activity and excurcisions participation
    3. We are aware of a sad personal incident that occured to yourself on your last day , our staff went and above and beyond to lift your spirits ,and show yourself that the world and the Philippines is not full of such awful people. We feel that this incident ( beyond our control or personal involvement has somewhat impaired your review)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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