We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (70)
Filter reviews
70 results
Traveler rating
25
24
11
4
6
Traveler type
Time of year
LanguageAll languages
More languages
25
24
11
4
6
See what travelers are saying:
Filter
Updating list...
1 - 6 of 70 reviews
Reviewed 17 May 2016 via mobile

My wife and I live in nearby KM. We stayed in a mini suite.

+ 10-15min drive (30¥) from Chengjiang bus station. Light and quite spacious rooms with great views. Large park with ponds and beach across the road (beautiful flowers and even some wild ducks), good place for a run. Nice bed decorations using towels and rose petals. Cleaners, waiters and other 'low level' workers generally very polite and friendly.

- About 750 rooms by my calculations (though some of them are for staff rather than guests) but only one person on the front desk and only 2 working elevators! Staff confusion due to the '2 hotels' on one site (they claimed not to know about the tours advertised in their own elevators!). Lack of things to do that don't cost extortionate amounts of money (bikes cost 4x more than in Dali). The huge and beautiful outdoor swimming pool complex is unheated (and therefore freezing- this area is quite high altitude) and blocked off and had signs saying no lifeguard, please don't swim! This is in May, one of the hottest months in Yunnan! This is because they want you to pay to use the indoor swimming pool. What a waste! They have built a beach on the lakeside but the sand stops 20m short of the water and becomes stones (we were told by hotel staff that it's too dangerous to swim - why build a beach with a lifeguard chair then?). The gym is not available to those staying in the hotel, it's for villa guests only. Vast array of breakfast items but quality variable, some were delicious, others looked much better than they tasted. Corridors not very clean, I dodged cobwebs full of dead flies dangling at head height. Cheap small TV in the room despite it being a suite. Sofa cushions had lots of stains. Bed pillows far too soft, provide no neck support, we switched to the stained sofa cushions. Thai restaurant food okay but overpriced at ¥68 for the cheaper dishes and ¥238 for the more expensive ones (lovely setting though). Whole site seemed to be running on skeleton staff and half closed (activity centre, bar, hupan restaurant, and the mini shop were all closed every time we passed. The place needs perhaps 80-100 staff to function properly, there seemed to be perhaps 40 or 50. Was expecting more facilities for the money, because it's not an area exactly full of things to do and see.

Date of stay: May 2016
Thank Harry_R2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry Z, Manager at Angsana Fuxian Lake, responded to this reviewResponded 20 May 2016

Dear Mr. Rhodes,

Thank you for providing us with a lengthy feedback on the experiences on your recent stay. We appreciate both the positive and negative comments as this is how we keep improving forward and we have shared them with all our associates.

However, taking this opportunity please allow me to clarify certain points in your comments. Firstly, the whole compound consist of Club area and Resort area, the indoor pool and gym you were mentioned is relatively small and is built for resort usage only. You are also right that we have more than 700 rooms at Club side and thus the charge for Club guests if they like to use the resort facilities. It is unfortunate that our gym and indoor pool would be crowded with 50 guests using at the same time but we will definitely work on our flexibility. As for our outdoor pool, yes it is not heated similarly to other outdoor pools in China and though a minimum number of guests like winter/cold swimming, we do close our outdoor pool at times due to the cold water and strong wind in Fuxian Lake. The temperature in Fuxian during day and night can be extreme and is something we have no control over.

The wetland park and the beach is currently not managed by the hotel but we have rights for all our guests to use the facilities without charge. There are locals who swim in the lake but it is our responsibility to let you know we discourage it simply because we do not manage the place and no hotel life guard is available.

There are no excuses for all other service issues and we will definitely strengthen our training and ensure the negative experiences you encountered are not repeated in future. I hope your recent experience will mar your impression of our hotel or the group and do let me know the next time you return so we can be given another chance to show you the services we can provide. Once again, thank you very much and look forward to welcome you back in the near future. Jerry Zhang - Director of Revenue Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 February 2016

Located in Fuxian Lake and surrounded by mountains, Angsana Fuxian Lake has great environment and spectacle sight. You can take a walk to the wetland park and take some nice photos, which might let your friends believe you went somewhere southeast Asia, rather than a lake in China. There are many fresh choices in breakfast, and I felt really comfortable with the ornaments and design in the restaurant. It is a perfect choice for family vacation.
We checked in during the night time, the efficiency did not meet our expectation of Angsana.

Date of stay: March 2015
1  Thank 660tianq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry Z, Manager at Angsana Fuxian Lake, responded to this reviewResponded 8 February 2016

Dear Guest, thank you for your comments, we are really glad to hared that you have a great stay experience in our hotel and enjoy with the surrounded environment and fresh breakfast. Actually, hotel have 2 area with different style, one is CLUB room with nice Fuxian Lake view and one is RESORT area with luxury facility and quite environment. Hope you will come again in near future to join the different room and feel Angsana service. thank you! Jerry Zhang - Director of Revenue Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 November 2015

A big quiet when i visitted this place in September 2015. Had one big room with a lake view and the view was great. The customer service did an excellent job with their explanation on the nearest tourism spot and appreciate their warmth and service attitude. Room is well maintained and clean. Hotel has a private access to the lake side through their own tunnel to the white sand artifical beach look alike area. You could also experience the taste of some good food here where they have chinese and a bit to asian-western restaurant inside the hotel area.

Room tip: Ask for lake view room to experience more about Fuxian lake
Date of stay: September 2015
  • Trip type: Traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank jjodiyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry Z, Director of Revenue at Angsana Fuxian Lake, responded to this reviewResponded 29 November 2015

Thank you for your good comments, very happy that you have a great vacation here, holp you will come back soon! Jerry Zhang - Director of Revenue Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 November 2014

clean and "ocean view" room, take good rest and relax in this hotel. Also the restaurant inside serves good Yunnan dishes. In-house swimming pool and SPA, which you can have a try. There is a moon bay park beside the Fuxian lake, which there is a white sand beach.

Room tip: Deluxe room
Date of stay: November 2014
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Kelvin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry Z, Director of Revenue at Angsana Fuxian Lake, responded to this reviewResponded 29 November 2015

Thank you for your comments, thank you for your recommendation. We really appreciate for your recognization. Definitely I will share with your comments to all of our colleagues, thank your for your support and wish you will come back soon! Jerry Zhang - Director of Revenue Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 February 2014

We stayed four nights in a two bedroom suite. It was very clean, but the best part was the soft beds! The grounds are beautiful and well-kept. The breakfast had western and Asian choices and was delicious. The other meals we had there were quite good as well.
All the staff were very friendly (not the norm in China) and helpful. If they had any English, they tried to use it.
We hope to go again sometime...

Date of stay: February 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TomJen87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry M, Manager at Angsana Fuxian Lake, responded to this reviewResponded 25 February 2014

It's our great honor to receive your love for our hotel. As one of the international brands at the edge of the scenic Fuxian Lake, Angsana Fuxian Lake is increasingly well known. We hope that every one can enjoy himself to the best here through our service. Looking forward to your next vacation.
Jerry Zhang. Director of Revenue Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews