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CraigIsAway
Melbourne, Australia

Not so grand

3.0 of 5 bubblesReviewed Apr 23, 2023
The Grand Palace Hotel was a real let-down, starting with not living up to what they say. They claim to provide tea & coffee in the rooms, but there's no tea. Their web site says they have an airport shuttle, but they don't.

Breakfast was disappointing too. Only 2 juices. Luckily one was usually pineapple. As well as the usual lukewarm breakfast items, they had some random cakes that were as bland as cardboard. Fortunately, you can walk through the Annex, cross the road and a few metres to your right is a bakery that sells doughnuts for 6 pesos that are vastly better.

The hotel has guards with assault weapons and dogs. Seems pretty ridiculous and unsafe. Also the dogs spend most of their time living in cages alone next to the swimming pool.

I had two bookings here, the first in a big king room. (They call it a "matrimonial" room!) The WiFi mostly didn't work. It's totally inadequate for the number of people who use it, especially if a big business group comes in for a conference during the day. (The DHCP server just runs out of addresses and you can't connect until someone else disconnects.) Even when it connected, it wasn't very fast. One other issue I had was the appearance of cockroaches every so often.

The small single room was a vast improvement, as well as being half the price. While the single rooms have no windows, they have two massive advantages. Firstly, fast WiFi that works. The single rooms are in a hall behind the reception area and have their own access point that works brilliantly and isn't overloaded. Secondly, the small room doesn't have so many places for roaches to hide. I didn't see a single insect intruder.

Note for those who might be confused by this site: The information and reviews on this page are for the Butuan Grand Palace Hotel. There is also an Annex. Tripadvisor currently has the headings swapped.
Date of stay: February 2023
Room Tip: Single room is good value. Otherwise, give this place a miss.
Trip type: Traveled solo
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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All reviews butuan city definitely stay here again spacious room very reasonable price stayed here for nights swimming pool matrimonial
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2 - 7 of 89 reviews
Reviewed August 3, 2022 via mobile

Lovely hotel, huge bedroom, very friendly staff, restaurant superb.
Excellent value for money.
I stayed here for 10 nights and would love to return.
The WiFi is good and fast when it's working, although most of the time it worked, just the odd time it was down

Date of stay: July 2022
Trip type: Traveled as a couple
Thank John B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 2, 2022 via mobile

Clean and spacious room, cold airconditioning, the breakfast was splendid, staff were very accommodating. Highly recommended. All of this for a very reasonable price. We will definitely stay here again when we visit or pass by Butuan City.

Date of stay: June 2022
Trip type: Traveled with friends
Thank esxlint
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 23, 2020

Clean rooms. Reliable room service and housekeeping. Stocks (water, tea, coffee, toletries) replenished daily. Room amenities are all functioning well. Hotel staff are also well trained and polite
Delectable food selection and buffets as well
Security is on-point as well
Choice of place to stay when in Butuan
Kudos!

Date of stay: February 2020
Trip type: Traveled on business
Thank paolajosefinam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 9, 2019

The hotel was nice, the food was okay, the room was adequate, the pool isn't so great either, and the staffs are not as I expect them to be. overall, the palace isn't so grand after all. it took me two visits to this hotel to notice it all. They could do something to the food to make it look/taste better; they could give the pool area a better scene and feel; I don't think they could do anything about the room anymore, instead, they should train the staff more to be more hospitable and accommodating to give the palace a more "grand" feel. Not bad for a hotel in Butuan. I would still recommend this hotel.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank MahatmaJandy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 24, 2019 via mobile

We stayed here for one night only.
The room was okay.
But the showers pressure was too weak.
Food was okay.
The staff was friendly and helpful.
In check and out check very good no problem at all.
Near too the Robinson mall.

Date of stay: July 2019
Trip type: Traveled with family
1  Thank 787thomasp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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