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Reviewed 23 February 2021

Although the weather is not very pleasing due to typhoon we were able to roam the place. The place is very beautiful and the staff are also easy to talk to.. They are very accomodating. We will definitely return.

Date of stay: February 2021
Trip type: Traveled as a couple
Thank mar_ryn2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 17 January 2021

Visited the place during rainy days but still we enjoyed our stay. The food is really good and the place is so relaxing. The staff is very accommodating and the room we stayed is nice. Highly recommended!

Date of stay: January 2021
Trip type: Traveled with family
Thank Riae00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 January 2021 via mobile

This resort might have been hit by the lockdown thus so many observed improvement opportunities.

There was a nice touch for the NYE celebration wherein they gave out a glass of red wine, horns for making noise, set up the videoke, and prepared some fireworks.

Accommodation - poor
Our room was a hodge podge of furnishings of different color & texture. I don’t understand the theme. When it was raining so hard, the terrace got flooded and the water got into our room. Turns out the drainage was clogged. This is a 4-star hotel and yet they don’t even have robes & slippers. Our water heater in the bath room was always broken. We had to call room service every time we take a bath. At one point, I had to call four times because no one was coming over. The TV wasn’t working either. The bathroom is a little bit dirty and is not well maintained.

Food - ok but pricey
Average meal price is 450 pesos good for 1-2 persons only. Per the server, it’s 200 grams only. Rice is 40 pesos per cup. You really have no other choice since this is the only hotel in the area, very private & secluded so staying here for 4D/3N, you kinda get fed up eating the same thing.

Pool - poor
The pool is not well maintained. The pool floor was full of moss, both pools, the one near the resto and the other that’s near the beach.

Boat transfer - average
Since our whole family was traveling, 9 adults, 1 kid, we got the whole boat to ourselves but it was too small that our knees touch each other. It was a very uncomfortable 2-hr boat ride going to the resort. Good thing they changed our boat going back to the city. The hotel also wrapped our luggage in garbage bags since it was rainy and windy, it might get wet.

Our whole stay was super rainy. Good thing there are billiard tables that’s free for use but our umbrellas kept on disappearing each time we eat at the dining area. Some guests took it for themselves. We end up with broken umbrellas and sometimes will just use our hoodies especially when we waited too long for a working umbrella.

We weren’t able to do island hopping due to the heavy rains but that wasn’t their fault.

Staff were friendly & accommodating. It was an overall ok experience for our family but it would be so much if the resort was well prepared and cleaned up well when it opened after the lockdown and the typhoon.

Date of stay: January 2021
Trip type: Traveled with family
Thank mirrele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Rene Mortezo, General Manager at Tugawe Cove Resort, responded to this reviewResponded 6 January 2021

Dear Guest,

We greatly appreciate that you took the time to provide us with constructive feedback about the things that need improvement at the resort. Comments like yours serves as our guide to being true to our commitment to give our valued guests memorable experiences during their stay.

Please know that your feedback is well noted and that we will include this among the things to consider as we implement changes due to the current situations under Pandemic period. We hope to see you again in the future.

Thank you and God bless!

The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 September 2020

My partner and I spent a couple of days celebrating our pre-10th anniversary and it was unforgettable! Never thought we could enjoy as much despite the pandemic. We love waking up to chirping birds and the tranquility of nature that makes our stay stress-free. Even the meals we ordered was scrumptious! Thank you to all the staffs, especially the manager, they were friendly and very helpful. I appreciate your efforts of creating a lovely dinner for us. We look forward to our next visit with your resort!

Room tip: Hilltop rooms are best if you want to save time walking for dinner or availing of the internet connection and wants access to infinity pool
Date of stay: August 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lyners14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 10 June 2020

The long journey and a bit of confusion with the reservation team in Manila which caused us a painful travel almost made us cancel the booking. Nevertheless, we made it to the resort and boy we were glad that we pushed through despite the early hassle.

We stayed in an adjoining room, the room was very clean, bedsheets and towels were fresh and crisp, and the view was breathtaking!

The staff was extremely helpful! everyone was polite and accomodating! Trishia, Jeramie and sir vic / hotel manager/supervisor were all absolute stars.

Everyone from the boat transfers, reception, snorking package, dining, lighthouse trip and bon fire experiences were all amazing.

Thank you all Tugawe Cove Resort Team! We will surely come back for more beautiful and lasting memories.

Room tip: stronger water supply and more street lights
Date of stay: June 2020
    • Location
    • Sleep Quality
    • Service
Thank dvillars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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