They took a last minute appointment for a one hour facial. Facilities are quiet and located in the... read more
They took a last minute appointment for a one hour facial. Facilities are quiet and located in the... read more
I love this spa, the aestheticians are very friendly and professional and do a great job... read more
So disappointed to write this review. My girlfriend came from Calgary. I booked us in at the Fairmont Hotel as well as spa treatments, as to make this a very special time for my friend and I. I looked at reviews ahead of time as well.
I was booked for a full manicure and pedicure/reflexology . They booked my manicure first. The technician was delightful and did a nice polish but only massaged one hand and arm and missed alot of my treatment as she was very chatty getting distracted. Once my nail were complete she decided I needed to completely disrobe into a house coat. Being that my fingernails were wet she had to undress me....I questioned this while changing and waiting for pedicure. It was then she realized her mistake and proceeded to redress me.
Sigh...then the pedicure. I must tell you this was a early Sunday morning appointment. The pedicure tech attitude was clear not happy to be working. Her appearance reflected this as well. No working attire but a oversized men's golf shirt covered in lint. Hair thrown up and poor attempt at trying to pull herself together. It went completely downhill from here. First she turned on the water on the foot soak tub and left. Tub began to flood the floor terribly. I was calling for help for a couple minutes. Finally my manicure tech came but did not turn water off but went to get foot tech. I'm stressed now.
Towels loosely tossed on floor, no attempt to actually clean up.
The foot treatment was disappointing. I had brought my own crytals file as my feet have nerve problems which I explained. I was told by the tech she doesn't like them and isn't using it. I did not receive the reflexology either. Her attitude was negative all around really taking away from the pampered, relaxing experience I was seeking.
My girlfriend had a facial and massage and was satisfied.
What went right....the front end staff! They asked me how it was when I emerged from spa area. I told them "I don't know whether to be mad or cry with disappointment. " After reporting my experience (they acknowledged foot tech unacceptable/ unprofessional appearance ) they were very supportive/sympathetic/apologetic. The girls made a phone call which resulted in my fees being waved completely. I did tip the manicure tech as she was very pleasant and tried hard just a little scattered. I can deal with that.
Additionally the spa is tired and in need of an update. I expected more of a spa in the Fairmont
They took a last minute appointment for a one hour facial. Facilities are quiet and located in the basement of the hotel. My aesthetician was very professional and had a wonderful touch. The basic facial was just what my skin needed and I would go back next time I am in town.
Thank you for the great review and recent visit :) We look forward to having you back soon!
I was alone on a business trip and visited Gibson spa all three days I was there. I had two massages, facial, reflexology, and hair treatment. The spa is lovely and quiet. The prices are reasonable. The staff is so friendly and totally pampered me. The facial was amazing. The hair treatment was the best I have ever had. It was a Kerastase treament w a scalp massage - heavenly. I will go here from now on when staying at the Fairmont!
Thank you so much for that glowing review :) we blushed when we read it ! It was great having you at the spa and we anxiously await your return...from all of us at Gibson Spa : Thank you !!! :) :) :)
What a wonderful find! Was referred by a friend to Gibson Spa last month so I decided to give it a try....super impressed. Had a massage and some waxing...great staff,very professional, and on time! Work in PVM so super convienent to go after work or even during lunch. Best of all they have Kerastase!!!! I will be back :) Z.K.
Thank you for the kind words :)
Went to get a Brazilian wax and ended up with my skin being pulled. The therapist technic was really bad that she pulled without the roots. And they double dip..very unprofessional and unhygienic. Will never recommend to go there for any waxing.
This is a secret I wish to share for the best hair and beauty professionals in Montreal. I fly here simply to treat myself to the pampering, technical advise and beauty treatments as this team delivers results that always make me feel proud to walk out of the door to fashion!!!