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All reviews bell centre great location rooms are small hockey game bed was comfortable cora block downtown metro habs carpet
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Reviewed 4 weeks ago

Extremely dirty carpet in hallways. Carpets should be completed removed because they are beyond washing. Hallways are extremely depressing. Doors slam all night, no mechanism to stop them from "banging". Old air conditioning units in rooms (maybe 25 years old) that go on and off constantly making sleeping difficult. Cold or hot, nothing in between. I finally decided to stop it and stay in a hot room. Second day we caught severe diarrhea and we didn't move from hotel room. I suspect rooms are not cleaned well (light switches, handles, door knobs). Very very average hotel not worth paying more than $90 a night even if situated in "Downtown Montreal" ! These hotels are all the same. They are unable to give a client a nice experience. Did not like this hotel at all.

Date of stay: August 2021
Trip type: Traveled as a couple
Thank beppic
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mona Souleimani, Guest Services / Front Office at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded 4 weeks ago

Dear guest,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 514-866-6492.


Sincerely,

Mona Souleimani
Front Office Supervisor
Best Western Plus Montreal Downtown-Hotel Europa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 August 2021

Central Location situated near many restaurants, venues and other important places. Especially close to the US consulate, so highly recommended for anyone having to deal with US visas. Staff is exceptionally friendly and helpful as I forgot an important document for my interview and they helped me remedy it.

Date of stay: August 2021
  • Trip type: Traveled on business
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Review collected in partnership with Best Western
1  Thank TheonetrueCam
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thierry Roy, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded 13 August 2021

Dear TheonetrueCam,

We are happy you enjoyed your stay and to have been able to help in getting you ready for that important interview.

We hope to see you again soon.

Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 August 2021

I'm a diamond member with BW always book with them expecting the brand to live up to its name.

Night one was bug bites, hallways not clean, room seemed ok. In the morning homelessness riding the evelvators. Second night partner woke up with more bites and small blood spots on the sheets where his legs were.... so gross.. checked out headed home to disinfect and sanitize all belongings

Date of stay: August 2021
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Review collected in partnership with Best Western
2  Thank B M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thierry Roy, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded 8 August 2021

Dear B M,

Thank sharing yous comments regarding your last stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for all our future guests.

Following your comments , we have of course conducted a thorough inspection of the room. You will be happy to learn that no trace of insects were found.

Understanding that you may want to have a second opinion, we have put the room out of order for a period of 72 hours in order to allow you to retain the services of a third party exterminator to conduct their own inspection.
Should you elect to go that route, we only require that you inform us of the date of the scheduled visit as well as the name of the company you have retained so that we may give them access to the room.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 July 2021

Room recently redone, modern and comfortable.
If you are looking for a good price point and value and a clean hotel, this is a good choice. Staff are great. Location is nice, on a quiet street in the middle of downtown.

Date of stay: July 2021
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Review collected in partnership with Best Western
1  Thank randrusevich
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 July 2021

The location of the hotel was great, steps away from the main downtown restaurants and shopping centres. However the overall hotel experience was not up-to any expectations you will want. The room had a bad odour, even the corridor carpets. The AC was giving out the odour as well. We were offered a second room upon complaint, had to use a room spray to survive the three nights. The room floor was extremely dirty, dusty and had small particles of dirty. Requested for extra towels and received them one day after. Washroom didn’t have a bin to throw waste. If not for cleanliness it would have been good. If I’m to question was it worth the stay, I’d rather pay a little more and opt out for another. However, Check in and check out was speed and staff were friendly.

Date of stay: July 2021
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Review collected in partnership with Best Western
1  Thank minzamars
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thierry Roy, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded 6 July 2021

Dear guest,

Thank you for sharing your comments regarding your last stay with us. We are sorry to hear that your stay was not as enjoyable as expected and we will carefully review your comments in order to make improvements so that we may provide a better experience for all our future guests.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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