We had a quick night at this hotel on a road trip. The front desk staff and security guard were helpful. It was nice that they had a “walking breakfast” so that we didn’t have to venture into a buffet during this time. The bed was very comfortable. The room was very clean and quiet. Downtown Sudbury seems to have suffered a bit during the pandemic. Several restaurants/cafes shut down and most places were closed on the weekend. Would be a better weekday place to stay.
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The 3rd & 4th floor of this hotel are now being occupied by long term care patients because apparently the hospital doesn't have enough room..
As we were never notified of this, I realized this issue as I just walked on the floor and greeted by a care worker/nurse...
Upon complaining about the issue at the front desk, the attendant was confused of the issue and said "they pay like everyone else, so what's the problem?"
The problem starts with having to share the hotel and elevators with possibly sick elderly ppl and random visitors in and out.
My wife and I requested a discount or refund when checking out, the attendant then began to argue and take the hotels side instead of making a customer happy.
Unfortunately we used to stay here due to the restaurant on site.
We will NEVER stay at the Clarion Sudbury!!!
They do not strive for customer satisfaction;)
During the recent state of emergency, we have partnered with Health Sciences North to provide temporary accommodations for healthy patients who are receiving physical therapy prior to returning home. This partnership allows for the hospital to free up space for a worse case scenario during the pandemic. All rehabilitative guests and staff receive daily screening and are tested weekly for covid-19. I can ensure you that enhanced health & safety measures are in place to ensure everyone's safety.
Other than requiring some additional support, they are guests of our hotel just like yourself. We do not disclose any information about guests staying in the hotel. Essentials workers who are the only guests permitted to be traveling at this time have had no concerns during their stays with us.
Sincerely,
Derek Weisenberg
Assistant General Manager
I don't understand where they get these employees to greet customers who are coming in for a short stay.
Your Sudbury downtown establishment has a moron working the front desk. NO CLASS and VERY RUDE. This person grab my paper out of my hand and would not allow me to have my paper with all my info on. I asked for it and he said it was his paper it has all my info on it. I have tried to file a formal complaint but they have not responded.
Your complaint has been received and was rejected as you were not an actual guest at our hotel. Without having proper payment available you chose to cancel your reservation and go else where.
Our staff do not tolerate abusive language or behavior and anyone who is unable to follow this will be asked to leave the premises.
Sincerely,
Derek Weisenberg
Assistant General Manager
This hotel looks like it is situated in the worst neighborhood of Sudbury. The picture shows the view out our suite window. It was so unwelcoming that I did not even want to keep the curtains open. The staff upon checkin wasn’t friendly, but reassuring letting us know there is a security guard on duty in the parking lot all night to help with crime, and they don’t get “very many” break ins or issues in the parking lot.
The 3rd and 4th floors of this building are used for “continuing care” rooms.
The pool was such an odd shape that I could not swim while children were playing in the pool because the splashing and waves made it too awkward.
It is strange to me that breakfast is not included for the higher price this hotel charges compared to others. For the price, I was expecting better than an Econolodge type hotel. There was no coffee or drink station either.
The suite was very outdated including an old stained couch, but clean. and the kitchenette was well appointed with dishes, cutlery, kettle, toaster, microwave. The bed was not comfortable as it had an extra thick layer which did not stretch properly from one side of the mattress to the other, making it more like a double than a queen.
There wasn’t anything special about this place though and it shouldn’t carry the name Clarion, which is supposed to have higher level of services, comfort and quality than a budget hotel. Disappointed.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
This hotel is clean efficient and good for business
However; food and beverege services depend on the restaraunt next door which is not open Sunday!
The staff are helpful.
The rooms have recently been upgraded and are very good !
Hi marion w,
Thank you for sharing your feedback regarding your stay. We are happy to hear you enjoyed your stay. Our onsite restaurant is open from 8:00AM - 2:00PM on Sundays.
Sincerely,
Derek Weisenberg
Assistant General Manager
We stayed on Saturday night as our grandson was in a hockey tournament and their team was staying there also. Room was very clean, bed and pillows were comfortable. The restaurant served excellent food. And the price was right. What more could you ask for? I will definitely make this our place to stay in Sudbury.
Hi 405rond!
Thank you for the great review. Happy to hear you had a great stay and looking forward to seeing you again soon.
Yours in hospitality,
Derek Weisenberg
Assistant General Manager
