Been staying at this Homewood for years during my twice yearly work visits. The staff members are familiar and friendly, the hotel is consistently very clean and well managed, the rooms are very comfortable and breakfast is good.More
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This location has great access to all major highways to and from Sudbury! I've stayed for work and to visit family. Staff is assume and very helpful. Especially during one stay we had our two small kids for 6 week! Including Christmass. They made us fell like part of the family!!
Close to grocery stores, walmart and many great restaurants.
Thank you for your great review! We look forward to seeing you again.
I've been a Hilton Honours corporate travel member for over 30 years. The last 8 as a Diamond Member. In over 30 years of approximately 120 nights a year with the Hilton organization worldwide, I have finally landed on the property with the most in compétant staff. It would take me over 1000 words to detail the "Goat Rodeo" that represents this Hilton banner.
After 4 days of daily requests to fix the billing (upon check-in, the front desk cancelled all my stays and rebooked me at twice the price), I still received 4 emailed invoices - everyone wrong
I requested housekeeping and got none. After 4 days of waiting for housekeeping, all I got was "Sorry".
Hey Sherry (manager).... The dishes from the sink are in the hallway on the 5th floor to minimize the stench in 502.
Tuesday morning I'm calling Hilton Diamond line, Hilton Canada corporate offices and explaining why after 30 years, Hilton can put their diamonds in a deep dark place.
Marriott Bonvoy here I come.
We regret to hear you found your stay anything less than completely up to your standards. Although I did try and reach out to you while you were still in house to rectify the issues you encountered it just seems that only increased your dissatisfaction.
I have issued you a refund for your stay from the May 19th to 22nd.
Traveling: Adult (mid 30s) for work.
The room was clean and spacious enough for one person.
Kitchenette area was very small and not very well-stocked. The cheap wine opener ruined an expensive bottle of wine. No wine glasses. One single dishwasher puck with no liquid dish soap. Please consider adding liquid dish soap.
My room had a shower, no tub. I wish this information was commonly disclosed upon booking.
Bed was comfortable.
Other furniture (kitchen area, especially) was getting a bit tired looking.
They did accommodate a bit of a late check out at no charge, which was appreciated.
Parking is tight.
Thank you for your review. It's only through comments from guest like yourself that we can continue to improve on our service and amenities that we provide to our guests.
Wine glasses are available as well as extra amenities for your room by contacting housekeeping or the front desk. Or we can have these items placed in your room prior to arrival.
Our one bedroom suite has a bathtub for our guest to enjoy.
I'm glad we were able to accommodate a late check out for you on this visit.
We also have more parking at the rear of the property.
We greatly appreciate your feedback, and hope that the next time you are in the area you will stay with us again.
Should you require anything further please feel free to contact me.
Rooms are very spacious and accommodating. Hotel is clean, provides complimentary breakfast and other snacks in lobby if needed. I didn’t use any other services. Would definitely recommend and stay here again.
Thank you for your great review. We look forward to seeing you again.
I will recommend hotel to my friends also coworkers Anyone that will stay there will be very comfortable you will feel at home they are beautiful rooms excellent The next time I'm go to Sudbury definitely I will stay there
We are glad you enjoyed your recent stay at the Homewood Suites Sudbury
