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Reviewed 23 January 2017

My Husband and I spend 5 days celebrating our wedding anniversary in one of the Rideau Suites and loved it

the amenities included are spot on and the location of this hotel could not be beat; walking distance to all.

caveat however, the pool is not heated which is greatly needed

Room Tip: We booked the Rideau suite and can't imagine going to a reg. room.
  • Stayed: January 2017, traveled as a couple
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Thank myesegare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DSmytheLE, General Manager at Lord Elgin, responded to this reviewResponded 24 January 2017

Thank you so much for the kind words myesegare. That's great to hear that you enjoyed your stay with us and I would also like to wish you both a Happy Anniversary! We love to help make occasions like these as special as possible, thank you for letting us be a part of your memories.

We hope to have the pleasure of your return visit the next time you are in Ottawa!

Sincerely,

David Smythe
General Manager
Lord Elgin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 January 2017

Easy to check in, pleasant and helpful staff, love this hotel, it has character and comfort, easy walking distance to many sites.
About half hour drive to airport.
Meeting rooms tended to be either too warm or too cold, but staff help was superb

  • Stayed: January 2017, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank rayestdenys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DSmytheLE, General Manager at Lord Elgin, responded to this reviewResponded 24 January 2017

Dear rayestdenys,

We love to hear that the Lord Elgin is living up to our patron’s expectations, and we plan to keep it that way! We look forward to welcoming you back again soon! Until then, safe travels!

Best regards,

David Smythe
General Manager
Lord Elgin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 January 2017

I stay at the Lord Elgin at least once a year and generally it is consistent and enjoyable. This time was pretty good, with a couple of glitches. I ordered the halibut in the restaurant and it was overdone and there was a huge bone left in that I almost choked on. When I brought both issues up to the server and manager, they both apologized and then looked at me blankly. The satellite TV was on the fritz. Otherwise, the staff are friendly and the room was newly renovated and comfortable. Last complaint - I wasn't impressed that the front desk man assumed that because I am Indigenous that I would know the intoxicated person who had been wandering around the hotel. I did not know said individual.

Room Tip: I like having a room that overlooks the park, especially when there are events there.
  • Stayed: January 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank SaskFlyer2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DSmytheLE, General Manager at Lord Elgin, responded to this reviewResponded 24 January 2017

Dear SaskFlyer2010,

I am terribly sorry for your no so stellar experience with us. Please contact me directly as I'd love the chance to regain your trust. We value your patronage and I truly want to make this right. My email address is dsmythe@lordelgin.ca

Sincerely,

David Smythe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed today
Google Translation

  • Stayed: August 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday
Google Translation

Room Tip: demander une chambre avec vue.
  • Stayed: September 2018, traveled with family
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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