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bigbob44425
Hubbard, Ohio
5129
Taste of the season dinner
4.0 of 5 bubblesReviewed Nov 15, 2018
Excellent choices that are provided to you for the dinner package. Just feel the prime rib I had could have juicer & warmer. Salad was good as was the desert. The other thing is the drink was a little sparse. Should of ordered a double.
Date of stay: November 2018Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed November 14, 2018 via mobile

We had a lovely night away. Staff are amazing, and top notch when it comes to service. We enjoyed the pool and spa. We were also able to utilize the shuttle service for dinner which was a nice feature. Overall our room was good, and quite large. The hotel itself, however is ready for some upgrades.

Date of stay: November 2018
Trip type: Traveled as a couple
Thank buck1818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GarrettG199, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded November 16, 2018

Dear buckles18

So nice to hear that you enjoyed your stay! The shuttle is definitely a popular feature of our hotel, allowing guests to be transported anywhere within a 5 block radius, including Old Town Niagara-on-the-Lake and some of the nearby wineries. We appreciate your feedback and are always looking for ways to continually update our property. We have many plans in store, and we hope you are able to return to witness them.

Best Regards,

Garrett G
Guest Service Manager

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Reviewed November 14, 2018

Very delighted with our stay at The Pillar and Post. The service from all levels of the resort from check-in to check-out was exceptional. The premium rooms our group booked had warm decor, were well appointed and very spacious so the seven of us, long time girl friends who meet once a year, could gather in one room. We loved the spa services, The Cannery brunch and breakfast, and Vintages Lounge. The staff was very attentive and provided a very friendly atmosphere. The on-site parking was definitely a plus and The Pillar is a short walk to downtown NOTL or they provide an 'on-demand' shuttle if you care to leave. . . . However, we found too much to enjoy on-site! So we ended our stay by planning to return next year! Great resort in one of the prettiest towns.

Date of stay: November 2018
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Cruiser65546734990
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GarrettG199, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded November 16, 2018

Hi Cruiser65546734990

Thank you for your kind words regarding your stay at the Pillar and Post. Looks like you and your group of girlfriends were able to take full advantage of our amenities, how wonderful! Our staff works very hard to make sure every one of our guests have an exceptional experience. So happy to hear that you will be returning for another visit. We can't wait to welcome the group back again!

All the best,

Garrett G
Guest Service Manager

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Reviewed November 12, 2018 via mobile

We had a great stay. The grounds and rooms are adorable. The restaurant and pub are wonderful. We enjoyed the fact that their was a shuttle to the other affiliated hotels. We would of loved to had tried the spa but just did not have enough time.

Date of stay: November 2018
Trip type: Traveled with friends
Thank rg202
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EileenQ51, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded November 12, 2018

Dear R G,

Thank you for providing feedback regarding your recent stay with us. I am glad to hear you had a great stay and were able to take advantage of the shuttle. I'm sorry you weren't able to try the spa during your stay, you'll have to make plans to come visit us again soon and book some treatments!

Warm Regards,
Eileen
Guest Service Manager

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Reviewed November 12, 2018

The Inn team provided superb service. The Lobby is wonderfully welcoming with a woodburning Fireplace, which both their Cannery Restaurant and Wine and Grill also have.
Our Suite was beautiful and immaculately clean. The Inn has a spectacular Hot Springs, Indoor and Outdoor Heated Pools, tremendous Spa, and lovely grounds with spectacular flowers and trees.
Their signature Cannery Restaurant (actual site of the original Aylmer Cannery) serves the best steak I have ever had. Many options to choose from. For a more casual lunch or dinner, the Wine & Grill is a lovely spot which offers the same menu as the Cannery. The town of Niagara-on-the Lake on Lake Ontario has wonderful Shoppes, Restaurants and of course the delightful Shaw Festival March through December each year. Niagara Falls is just a short drive away.

Date of stay: October 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank Joan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EileenQ51, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded November 12, 2018

Dear Joan B,

Thank you for your fabulous review! It sounds as though you really loved your stay and our beautiful little town. How awesome we were able to serve you the "best steak you've ever had"; I have passed your compliments along to our Chef. I look forward to welcoming you back soon!

Warm regards,
Eileen
Guest Service Manager

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Reviewed November 10, 2018 via mobile

I had the pleasure of spending 3 days at this fantastic hotel. My room was cozy, clean, with great shower pressure. The surroundings, fall colours in November, a sight to see.
The hot spring, sauna, and heated pool, amazing! The food and service, top notch. I miss my stay already.

Date of stay: November 2018
Trip type: Traveled on business
Thank TellMeHowYouFeel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EileenQ51, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference Centre, responded to this reviewResponded November 12, 2018

Dear TellMeHowYouFeel,

Thank you for your fantastic review! I am so glad to hear you loved your stay. I look forward to welcoming you back again soon!

Warm Regards,
Eileen
Guest Service Manager

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