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All reviews the salt water pool an early morning flight full hot breakfast hockey tournament shuttle service the breakfast area comfortable beds great hotel recommend this hotel hotel stay dundas street free breakfast late check breakfast was excellent tim hortons other hotels great room
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Reviewed 1 August 2018

We were in town to attend my mothers funeral. The staff bent over backwards for us.
Checkout is at 11:00 they allowed us to stay until 1:00 . We were able to use the breakfast area for dinner for the family. The staff were friendly and helpful.

Date of stay: July 2018
Trip type: Traveled with family
Thank TerryK75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurjinder M, Manager at Best Western London Airport Inn & Suites, responded to this reviewResponded 2 August 2018

Thank you so much for the great feedback. We really appreciate it and look forward to welcoming you back to our Hotel on your next visit to London.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 August 2018 via mobile

There are several hotels within a few minutes of this location - do yourself a favor and go to one of them instead!

We arrived late in the evening, after driving for several hours. Check in was a breeze but we were assigned a room that was clearly occupied by someone else hours before. The bed wasn’t made, there was garbage and towels everywhere and to top it off there appeared to be blood dipped across the floor and tub in the bathroom.
The room we were re-assigned to, seemed to be fine - at least it was clean. That is until we discovered issues with the air conditioning and that the electrical outlets beside the bed weren’t functional. As you can imagine, with cell phones and an apnea machine to plug in, this proved to be really inconvenient.
In the morning we went to breakfast to find the maintenance staff handling the food - gross!
We complained to the front desk and were told that there wasn’t a manager around but, that one would contact us. Several days later and that still hasn’t happened.
So, unless you want to spend your hotel stay handling issue after issue, stay somewhere, anywhere else!

Date of stay: August 2018
Trip type: Traveled with family
3  Thank Melcb17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurjinder M, Manager at Best Western London Airport Inn & Suites, responded to this reviewResponded 2 August 2018

So sorry to hear the feedback from your recent stay with us. We have addressed this with the concerned Department Managers. We hope you will give us another opportunity to be of service on your next visit to London.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 July 2018

We booked in a bus tour of 50 people and everyone was happy with the accommodation. The breakfast area was roomy with a good selection and variety of food. The salt water pool was a nice touch and we found the staff very helpful.

Date of stay: July 2018
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurjinder M, General Manager at Best Western London Airport Inn & Suites, responded to this reviewResponded 25 July 2018

Thank you for your comments regarding your stay at Best Western London Airport Inn & Suites. We are certainly pleased to hear that you enjoyed your stay and the hot buffet breakfast. We look forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 July 2018

We have had to be in London several times over the past few months for medical reasons. We have tried several hotels and never been totally happy with any of them until now. Best Western Airport was wonderful. The room was comfortable and clean, the staff were very friendly and the breakfast was wonderful.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank janetk724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurjinder M, General Manager at Best Western London Airport Inn & Suites, responded to this reviewResponded 25 July 2018

Thank you for your comments regarding your stay at Best Western London Airport Inn & Suites. We are certainly pleased to hear that you enjoyed your stay and the hot buffet breakfast. We look forward to welcoming you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 July 2018 via mobile

We stayed at this hotel last night and were thoroughly impressed. The staff went out of their way to make our stay amazing. The salt water pool was warm and the breakfast included eggs, oatmeal, cereals, etc. Rooms were comfy and super clean.

Date of stay: July 2018
Trip type: Traveled with friends
Thank mpilgrim7xgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurjinder M, General Manager at Best Western London Airport Inn & Suites, responded to this reviewResponded 25 July 2018

Thank you for your comments regarding your stay at Best Western London Airport Inn & Suites. We are certainly pleased to hear that you enjoyed your stay and the hot buffet breakfast. We look forward to welcoming you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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