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All reviewsbasketball courtfree dinnergreat hotelmonday to thursdayfull size refrigeratorcomplimentary breakfastone bedroom suiteputting greenhot tubthe sofa bedbreakfast and dinnerhome away from homesmall kitchenoff the highwaywaffle makerthe breakfast areasitting area
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Reviewed 9 August 2018

We stay at a Homewood Suites whenever possible, and available. The complimentary breakfast is convenient and helps us begin the day in a healthy manner. The accommodations are generally consistent from place to place, and very comfortable.

  • Stayed: August 2018, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank dlum12018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 August 2018

hotel is clean all around great fitness area and pool. rooms are very clean and relaxing complimentary breakfast and complimentary dinner during the week is a nice touch even though its only a few items. front desk service needs work it may have been just a single employee so I cant speak for the rest of the staff but regardless all staff should be trained in customer service.

  • Stayed: August 2018, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 August 2018

Let's start be entering the hotel room. The first issue is the room door wouldn't lock from the inside of the room. That was certainly a first for me. Immediately upon entering the room their were significant stains on the carpet and the closest chair had significant wear marks on its side. It was the kind of chair that you just didn't want to sit in because you didn't know where its been. Know what I mean? Opening the door to the refrigerator caused the entire fridge to roll out on the floor toward you. The shower had significant mildew stains around the soap holder. Breakfast buffet food (sausages, hash browns etc.) was cold enough that I had to nuke it in a microwave. Early morning coffee was only luke warm.

Room service was sort of weird. Towels were changed but old dishes etc. in the kitchen were not tidied up. It left me wondering if room service had come or not. Another first for me.

This hotel is basically a 3 out of 5 every day of the year. I scored it a 2 out of 5 because the door wouldn't lock.

There are three or four competitor hotels within site of this one. Next time I'm in London I'll try one of them instead.

  • Stayed: August 2018, traveled with family
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Thank A_traveler_CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennielle R, Director of Sales at Homewood Suites by Hilton London Ontario, responded to this reviewResponded 7 August 2018

Dear A_traveler_CO,

Thank you for reviewing our hotel.

We wanted to let you know that all the items that you have brought forward are being addressed this fall with our renovations.

During which time every single guest room and public space are being refinished.

We do hope that you will visit us next spring when we anticipate to be completed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 August 2018

Room was not well maintained - light bulbs burnt out; stove top didn’t work; not enough towels; leaking faucet; cot wasn’t in our room as we were told it would be and we had to wait an hour and a half for it to come to get our kids to bed...

  • Stayed: July 2018, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Alexandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennielle R, Director of Sales at Homewood Suites by Hilton London Ontario, responded to this reviewResponded 1 August 2018

Thank you Alexandra C for reviewing our hotel.

I am sorry to hear that you had so many issues with our hotel.

I am not sure how these items got overlooked as we have every single guest room inspected by our housekeeping managers prior to a guest checking in.

We will take your comments under consideration as we continue to improve our guest experiences.

We do hope you will consider staying with us again after our renovations complete next spring.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 July 2018

We stay at this location everytime we stay in London, Ontario. Past two time the key only worked on the first day. Nothing worse when you get to your room and the key pad doesn't work. Always want the phone to work. They did fix it within the same day. The complementary breakfast is well complementary. Cheers

  • Stayed: July 2018, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Adventurer325953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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