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All reviews great location front desk staff one night getaway downtown
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4 - 9 of 18 reviews
Reviewed 27 February 2021 via mobile

Great location by waterfront. Room had view of waterfront, bridge and RMC. Would have been nice in summer.

Hotel and room are typical Holiday Inn, nothing exceptional but no surprises.

Best part of stay was friendly staff at reception and in restaurant. Food in restaurant for dinner and breakfast were very good.

Date of stay: November 2020
Trip type: Traveled solo
2  Thank WarrenL677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 February 2021 via mobile

My husband and I had the pleasure to stay at the Holiday Inn, Waterfront in downtown Kingston recently. Our room had a spectacular view of the water, was newly renovated and was very comfortable. The location of this hotel is ideal if you want to enjoy the downtown area. It is very close to many great restaurants and shops! We will certainly stay here again!

Date of stay: February 2021
Trip type: Traveled as a couple
Thank rwillemse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 February 2021

The staff at the Holiday Inn Kingston - Waterfront were extremely friendly, helpful, and made sure to follow Covid protocols. I stayed in a room overlooking the beautiful lake, and the view did not disappoint! The room was extremely clean and comfortable. The hotel is perfectly located downtown, close to restaurants and bars. My friend and I were within walking distance of all of Kingston's nightlife and had an amazing time. Will definitely be staying here again the next time I'm in town!

Date of stay: February 2021
    • Sleep Quality
    • Rooms
    • Service
Thank R4465IGhollyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 February 2021

I recently stayed at this property and loved it! What made my stay so great? The renovated room, waterfront harbor view and overall location! We went out for dinner and it was easy walking distance to many restaurants and pubs. The room was also very clean and the front desk staff extremely helpful and kind. Thank you for a great stay, we will be back!

Date of stay: February 2021
    • Value
    • Sleep Quality
    • Service
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 February 2021 via mobile

Booked through hotel.com, choose king room with river view.. when we checked in, saw the room , the view was on a parking lot kindly came to reception desk to change it, they said sorry, we fully booked they give us 20$ off per this room and 20$ per parking.. we didn’t know that parking is 24$ per night, it wasn’t saying in app.
Other thing we booked a table in restaurant..
it’s located in ground floor, between entrance and patio entrance.. outside was -15, so in restaurant was so cold, because guests all the time come in to the hotel.. we decided not to eat there and went to another restaurant!
Cleanliness and service is good there!
Great location, close to waterfront and all restaurants.
We booked this hotel only because of view & restaurant and was disappointed!
If we knew we could book other hotel with sauna & jacuzzi, but without view!

Date of stay: February 2021
Trip type: Traveled as a couple
1  Thank klaraz2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG Service, Owner at Holiday Inn Kingston - Waterfront, responded to this reviewResponded 1 March 2021

Hello klaraz2016,

Thank you for your stay and for taking the time to leave us feedback. I am glad that the hotel cleanliness met your expectations and the location worked for you!

I am sorry to learn that the room allocation and the temperature at the restaurant facility made your visit less than ideal. I have shared your comments with the hotel management, and I trust that the actions that will be taken will make your next stays with us better than the last.

I hope you stay with us again!

Best regards,

Clayton G.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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