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Reviewed 24 June 2016

My husband and I stayed here with our teen kids in early June prior to our Alaskan cruise. We decided to come in the day prior to sailing to minimize any risk of missing the trip. The Fairmont staff were very friendly and the service was impeccable. We enjoyed the ARC for breakfast and dinner. We were fortunate enough to get connecting rooms for the teenagers. Our teenagers took advantage of room service while the adults ate downstairs and enjoyed it very much. The cruise boarding is so convenient from this location. The bellman will take your bags over to the ship if you've tagged them really getting the trip off to a lovely start.

Date of stay: June 2016
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Rutu E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 25 June 2016

It is wonderful to hear that you and your family enjoyed your stay with us and that we could be part of your pre cruise vacation. Thank you very much for your compliments to our staff and for choosing ARC for your dining experiences. I am so pleased that you could experience the convenience of our luggage transfer service to the cruise terminal and hope that we may welcome you back again!

Sincerely,
Ken Flores
General Manager

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Reviewed 24 June 2016 via mobile

From the moment we walked into the lobby, I was impressed. It was beautiful. The rooms were very spacious and clean. We had a city view. The hotel is on the waterfront and across the street and close to many things. The main kudos goes to the staff at the hotel. Very very friendly people. Big shout out to the bar staff of Frank who helped us with dinner recommendations and Jeromie made us feel very welcome, too. Ana who gave us a tour of the bees (yes bees)was equally great. Thank you all for a great stay.

Date of stay: June 2016
Trip type: Traveled as a couple
Thank canesfan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 25 June 2016

Thank you for taking the time to share your review with us. We are privileged to have such friendly and welcoming staff, and I will certainly share your positive feedback with Frank, Jeromie and Ana. It is wonderful that you took part in our rooftop honey bee tour! We hope to welcome you back soon.

Sincerely,
Ken Flores
General Manager

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Reviewed 24 June 2016

This is a great place to stay in Vancouver! Our VRBO cancelled at the last minute and we were able to get the rooms we wanted no problem. We had city view rooms which were quiet and dark with very comfortable beds. Loved the location and help of staff was priceless. We had planned to take the ferry from Vancouver to Victoria but the concierge explained the time involved and gave us the information about the seaplanes which was a much better choice for us.

Date of stay: June 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank tinastans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 25 June 2016

Thank you taking the time to share your review of Fairmont Waterfront and compliments to our staff. I am pleased that your travels brought you to our location and that our Concierge team was able to assist you with the unique and local experience of visiting Victoria via seaplane!

Sincerely,
Ken Flores
General Manager

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Reviewed 23 June 2016

Stayed here before getting on a cruise to Alaska. Easy to get to by the skytrain and short walk to hotel. Rooms are very spacious and clean. Got a room with view of harbor and it was spectacular! Service from the staff was excellent, very prompt and professional, plus they were very pleasant. Breakfast at hotel in morning was terrific and our server was attentive and fun!

Date of stay: June 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank TerryH1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 25 June 2016

Thank you for choosing Fairmont Waterfront for your pre cruise to Alaska and for sharing your review. It is a pleasure to read your words of recognition towards our staff and I am so thrilled that you enjoyed your room and our dining options. We hope that we may welcome you back soon!

Sincerely,
Ken Flores
General Manager

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Reviewed 23 June 2016 via mobile

From the moment we stepped out of the cab we knew that we had made the correct choice of hotel.

We are embarking on an Alaskan cruise and the hotel is right across the way from the cruise ship harbor.

Upon checking in we were offered an upgrade to the "Gold" accommodation for a nominal extra charge.

The room far exceeded our expectations and was extremely comfortable with a king size bed and even a tv embedded in the mirror in the bathroom.

The food on offer with this upgrade was of the best standard and carried to suit all tastes.

The view from the deck of the Gold upgrade, although limited offers fantastic
Views back towards the city and of the harbor. A perfect place to relax and enjoy a sundowner after a busy day.

Last but not least, I cannot believe how attentive and helpful the staff were. Possibly the best I have ever come across, especially Victoria Markroff, con serge in Gold.

I will not hesitate to recommend this establishment to anyone visiting the beautiful city of Vancouver.

Date of stay: June 2016
Trip type: Traveled as a couple
Thank Ronald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 25 June 2016

Thank you very much for sharing the details of your experience and recommending Fairmont Waterfront to others. I am so pleased that you opted to enjoy our exclusive Fairmont Gold floor and that you enjoyed the private patio, variety of the food in the lounge and the attentiveness of our team. I will be certain to share your review with Victoria, and hope that we may welcome you back to Fairmont Waterfront very soon.

Sincerely,
Ken Flores
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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