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Reviews (4,344)
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1,774
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269 - 274 of 4,344 reviews
Reviewed 4 April 2018

We chose this hotel for location, value with quality, and pool. It was a Good choice for our family. We walked to the aquarium and back as well as to Canada Place and back to see Fly Over Canada. Parking garage has low clearance so had to valet park in Marriot across the street (Ford Expedition) FYI. Very nice view - so fun watching seaplanes land and take off!

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hapimama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinnacleHotelManager, Manager at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 16 April 2018

Dear hapimama,

Thank you so much for your review. I'm pleased to read that you enjoyed your experience with us. It's great that you were able to visit the Aquarium and Canada Place! My favourite is Fly Over Canada.

We look forward to welcoming you back in the near future.

Kind Regards,

Shane Ram
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

It was a perfect stay at Pinnecale Hotel! I totally recommend it! If you want to be next to Harbour and Canada Place it. I recommend to go to Stanley Park to Vancouver Aquarium. And you have to see Capilano Suspension bridge.

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank strett137746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinnacleHotelManager, Manager at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 11 April 2018

Dear strett137746,

Thank you for taking the time to provide us with your valuable feedback. I'm pleased to hear that you enjoyed your experience with us. It's great that you were able to explore the city!

We look forward to having you stay with us again.

Kind Regards,

Shane Ram
Assistant Front Office Manager

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Reviewed 4 April 2018

Overall, the rooms and the service were outstanding for the price. Good hotel if traveling with kids. The only downfall to our three night visit was the condition and cleanliness of the pool and hot tub. We choose to take our children the pool and hot tub as the pool was very murky and the hot tub had excessive foam and grime.

  • Stayed: April 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dspnelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinnacleHotelManager, Manager at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 11 April 2018

Dear dspnelson,

Thank you for your review. I'm very happy to read that you and your family enjoyed your experience with us. We pride ourselves on customer service and I'm glad that we were able to exceed your expectations. I apologize that there was a cleanliness issue with our pool and hot tub during your stay. I will forward your comments to our maintenance team.

We look forward to welcoming you back.

Kind Regards,

Shane Ram
Assistant Front Office Manager

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Reviewed 3 April 2018

the staff were very friendly and efficient in our check in process. The only complaint is the left over pizza box in our room. The pizza smell lingered around our hotel room. The fridge was also broken. It did not keep our liquids cold.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank manvirkbains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinnacleHotelManager, Manager at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 11 April 2018

Dear manvirkbains,

Thank you for your kind review. I'm delighted to read that you enjoyed your experience with us. I apology that there was a pizza box left in your room, and that your fridge was not working. I will pass on your comments to the respective departments.

We look forward to welcoming you back in the near future.

Kind Regards,

Shane Ram
Assistant Front Office Manager

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Reviewed 3 April 2018

Location is very nice.A short walk from the Sky Train to the Hotel Pinnacle.
A short walk to the harbor front.
A short walk to Canada place.
Nice in house restaurant.
Larger rooms.
Friendly professional staff especially, Ciara, from room service.
Nice indoor pool and exercise room.
We enjoyed this hotel and I do fully recommend this hotel.

Stayed: March 2018
1  Thank ClintonUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinnacleHotelManager, Manager at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 9 April 2018

Dear Guest,

Thank you for choosing to stay with us and taking the time to post your review.

We are very happy to hear that you enjoyed our restaurant, rooms and fitness facilities. We really appreciate your feedback about Ciara from our room service department.

We hope to have to the opportunity to welcome you back again in the future.

Warm Regards,

Ciara Murphy
Assistant Front Office Manager
cmurphy@pinnaclehotels.ca

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