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Traveler rating
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All reviews private pool fire pit bedroom villa outdoor kitchen hot tub three bedroom private butler assigned a butler amazing butler butler service the main hotel los riscos every request el patio amazing week our home away from home dinner reservations
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Reviewed 4 weeks ago

We came down to work remotely. We had a three bedroom residence. It was beautifully appointed. Amazing outdoor space. The service was top notch. Eventhough we worked while we were there, we came back refreshed

Date of stay: January 2021
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1  Thank derekchandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis Magron, General Manager at The Residences At Hacienda Encantada, responded to this reviewResponded 4 weeks ago

Dear derekchandler, thank you for sharing your vacation experience with us. "We came down to work remotely" What a wonderful new way to work with great sunny climate in Cabo. So happy you had an amazing time with us. Cordially, Jean-Louis and Guillermo, Gio, Josue, Omar, Dayane, Daniela, Liz, Chef Oscar and the entire team.

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Reviewed 4 weeks ago via mobile

Had an amazing week in Cabo at the residences. Stayed in unit 1522 and Guillermo was our butler and Trinidad mostly our cart/bellboy. I forget our maids name (starts with a M), just the sweetest and made me cute towel animals daily. Top notch service and always available by text or phone. Covid protocol is nothing like the states, it’s not even close. Rooms sanitized daily if requested, temp checks, foot baths, masks in public spaces and social distancing in restaurants. With the new covid testing order starting Jan 26th we were some of the first guests for testing. Resort did an amazing job with scheduling and cost. Took 10 mins from testing to results for 6 of us. No time out of our day and so simple. Had a hiccup with our daughter getting severely sunburned due to her medication, Guillermo sent a doctor in 30 mins, get prescription delivered in an additional 20. They take care of your every need, or want. Had a relaxing stay and felt safe. Don’t hesitate to visit!

Date of stay: January 2021
Trip type: Traveled with family
Thank tjleighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis Magron, General Manager at The Residences At Hacienda Encantada, responded to this reviewResponded 4 weeks ago

Dear tjleighton, "Covid free and spoiled by personal butler Guillermo". Thank you for having us pampered you and family a little bit. Please do recommend us to your frineds and family. Warm regards, Jean-Louis, Guillermo, Gio, Josue, Elizabeth, Ing. Ricardo and the entire team.

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Reviewed 26 January 2021

We had an incredible two week stay in the private residences and absolutely loved our time. We even had a dedicated butler who took care of all sorts of details to make our stay the most comfortable possible. This is an incredible service that the resort provides. We were also very impressed with all of the Covid precautions that Mexico and this particular resort are taking. We felt incredibly safe and were able to relax and enjoy the sunshine. I would highly recommend these residences.

Date of stay: January 2021
Trip type: Traveled as a couple
Thank katemjarvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis Magron, General Manager at The Residences At Hacienda Encantada, responded to this reviewResponded 30 January 2021

Dear katemjarvis, what a lovely statement of yours; "This is an incredible butler service that the resort provides. We were also very impressed with all of the Covid precautions that Mexico and this particular resort are taking. We felt incredibly safe and were able to relax and enjoy the sunshine"

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Reviewed 25 January 2021 via mobile

Had a great stay at one of (if not "the") best resort in Cabo. Our room was exquisite and the staff was great.

Our stay was made even better by Josue our room attendant.

The only negative experience was with the owner's update where we were fed a bunch of bs trying to get us to spend money on an upgrade.

Date of stay: January 2021
Trip type: Traveled as a couple
Thank johnpT2694MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis Magron, General Manager at The Residences At Hacienda Encantada, responded to this reviewResponded 30 January 2021

Dear johnpT2694MO, "Had a great stay at one of (if not "the") best resort in Cabo. Our room was exquisite and the staff was great. Our stay was made even better by Josue our room attendant. We appreciate your comments very much as these makes us better. Cordially, Jean-Louis and team

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Reviewed 25 January 2021 via mobile

This is my second visit to Hacienda Residents. It was like returning home. Our Butler Josue Garcia, Maid Yeini, and Bellboy Jaime were outstanding! I would also like to take the time to say how much it is appreciated that every staff member takes the time to say hello or good morning. This is absolutely the most beautiful place and people I have ever seen. Can't wait to return!

Date of stay: January 2021
Trip type: Traveled with family
1  Thank 364kerryy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Louis Magron, General Manager at The Residences At Hacienda Encantada, responded to this reviewResponded 30 January 2021

Dear 364kerryy, "This is absolutely the most beautiful place and people I have ever seen. Can't wait to return!"Our Butler Josue Garcia, Maid Yeini, and Bellboy Jaime were outstanding!" We all loved your statement. Cordially, Jean-Louis and team

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