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Savings alert! 12% below average rates

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Reviews (1,896)
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All reviewstomatoes restauranthacienda del marcortez restaurantocean fronttime sharebeautiful resorttequila barjacuzzi tubinfinity poolvacation clubrental cargarden viewmain buildingsan joseswim up barper daypartial ocean view
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Reviewed 14 July 2018 via mobile

Jorge and Miguel were absolutely great. Their service was not only very pleasant, but also very efficient and attentive. Not to mention the kindest people you will ever come across. 10/10 would recommend this restaurant and the services there.

Stayed: July 2018, traveled as a couple
Thank Dani B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this reviewResponded 18 July 2018

Thank you for your comments! We love to hear that you enjoyed your stay with us. We hope you visit us again soon! Have a wonderful day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 July 2018

Very helpful staff, clean rooms and plenty of pools for the kids. Unlike other Sheratons, this was less crowded. Loved the pool and the service. Breakfast is not all that great though. Food is pretty average.

  • Stayed: July 2018, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Aparna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this reviewResponded 18 July 2018

Thank you for your comments! We hope you visit us again soon! Have a wonderful day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 July 2018

We had a very relaxing long weekend in late June. Reliable warm, sunny weather, plenty of places to spread out under a poolside umbrella. Lots of flying fish jumping to evade predators. Cortez restaurant is a culinary high point. Best meal of the weekend. Great place to watch the moon rise with thousand of firefly-like lights reflecting in the waves. Not that crazy about the buffets or waiting in line every morning for thin Starbucks coffee. There should be some way to brew a cup in the room. Spa seemed overpriced. We had a good time; just what the doctor ordered.

Room Tip: See if you can avoid getting a room adjacent to a sales meeting hospitality suite. They did shut up at 11:00.
  • Stayed: June 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank TideGuide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this reviewResponded 18 July 2018

Thank you for your comments! We hope you visit us again soon! Have a wonderful day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 July 2018

As an SPG Lifetime Platinum, I travel extensively in the US as well as internationally. Seldom have I experienced a properly that has a staff culture that is so passionate about delivering sincere outstanding service to the customer.

We were checked in by Arnoldo who sincerely did. Everything he could to make us welcome. He found us an excellent upgrade we we appreciated very much.

My two most recent stays were the Westin in Rome and Le Meridian in Munich. In general, SPG service is wonderful. At the Sheraton Grand in Cabo, they set the bar for excellence and they do it with obvious commitment and passion. You can’t teach this level of service...it has to be ingrained by hotel leadership.

Physically the property is directly on the ocean. The restaurants offer good food, the hotel has a great spa/fitness facility, and the rooms are quite comfortable.

Al in all, it’s a great choice for a Los Cabos vacation.

Stayed: July 2018, traveled with friends
Thank RJDHHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this reviewResponded 18 July 2018

Dear guest,
We love to hear that you enjoyed your stay with us. We hope you visit us again soon! Have a wonderful day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 July 2018

Sheraton Grand Los Cabos Hacienda del Mar offers a beautiful private beach and great 7 pool areas and about 5 restaurants to enjoy a pleasant vacation time ! Safe location with security 24hrs. Staff is relax and super friendly !

Room Tip: any room is great !
  • Stayed: July 2018, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank carlosvT5077ZH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this reviewResponded 18 July 2018

Thank you for your comments! We love to hear that you enjoyed your stay with us. We hope you visit us again soon! Have a wonderful day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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