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Reviewed 4 weeks ago

GREAT visit! We were able to stay for a month!

Yazmin Adames was very helpful with our accommodations as during our 5 week stay we had multiple guests coming and going. She helped to make it all smooth and enjoyable.
We HAVE to recognize even more amazing staff!
At the lobby bar: Maria, Felipe, David
At the Bistro: Silvia, Gloria, Lucero, Elena, Aracia
At Cibola: Rodrigo, Claudia, Angelica, Ortencia, Daniel, Gumor, Bruno, Oswaldo
At Main Pool: Janet, Eleazar, Laura, Vincente
At Quivira: Luis (great golf course tour!), Jesus, Ada, David
At La Frida: Zenon
Concierge: Rosa Vales
And thank you to all those we forgot to mention by name!!!

We SO enjoyed our weeks especially this year. The whales, sunshine, ease, flow, kindness, laughter, great food and drinks, old friends and new friends. We had new friends and family visit and it is a pure joy to share this experience.

Thanks V B Kompelien (Rube) and Michele Rae

Room tip: The closer to the beach the better!
Date of stay: March 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank saintmiche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Management , General Manager at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 4 weeks ago

Dear saintmiche,

On behalf of all of us here at Sunset Beach, I would like to thank you for allowing us to host you. We feel honored you chose to stay with us and It is wonderful to know you enjoyed the accommodations and friendly service we offer. We really appreciate your kind words and we will make sure to pass on your positive comments to our staff. We thank you once again for your kindness and we look forward to welcoming you back you on your one year anniversary

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

When arrived had some issues with check in paperwork got lost but they check us in and told us we could sort the mess late, before the second week started it appears there was a problem and we were helped by Omar with went above and beyond to make sure we were taken care of appropriately.
I want extend my gratitude to Omar for helpings through a difficult situation and making sure our vacation was a success.
Omar Nava is the Guest Service Manager if you need help he is your man.

Date of stay: January 2021
    • Value
    • Rooms
    • Service
Thank mztlsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Management , General Manager at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 4 weeks ago

Dear mztlsun,

Thank you very much for sharing your comments about your stay. We are very happy to read you had a relaxing time at our resort and that you enjoyed all the details we take pride in offering our guests. As our regular practice, we will be happy to share your lovely remarks to Omar who take so much pride in ensuring that all of our guests receive the very best in service. We look forward to hosting you back in the near future.

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Fortino. Excelente. Perfecto. Mío bien. Excellent service. Friendly. Kind. Nice view. Great food. Great drinks. Highly recommend sunset resort And Fortino as server - great service. Great view. Wale sighting!

Date of stay: March 2021
Trip type: Traveled with friends
Thank cherylfinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Management , General Manager at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 4 weeks ago

Dear cherylfinch,

Thank you for taking your time to write this lovely review about Pueblo Bonito Sunset Beach. We are delighted to know how much you were impressed by our service and attentive team. We are thrilled that you shared your kind words and recommendation to the fellow TripAdvisor followers. We hope to welcome you back very soon!

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Fortino is an awesome server! Always good with a recommendation. Super sweet. Took great care of us. Helped us change our seats so we could whale watch and kept us fed and "hydrated". Didn't have to lift a finger! He was friendly and fast!

Date of stay: March 2021
Trip type: Traveled with family
1  Thank suesI5899OP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Management , General Manager at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 4 weeks ago

Dear suesI5899OP,

We feel honored you chose to stay with us and It is wonderful to know you enjoyed the accommodations and friendly service we offer. We really appreciate your kind words and we will make sure to pass on your positive comments to Fortino. We look forward to welcoming you back you on your one year anniversary

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We spent 6 nights here 2/25-3/3/21 and were very happy and impressed with the staff, cleanliness and all the cleaning protocols they have in place. Covid test on site was easy to schedule and got results in 15 minutes. Big shout out to Pablo at the lower pool, and Elias Torres who helped us schlep our luggage to the airport shuttle and patiently waited while we checked out. The entire staff at this resort is extremely professional and the property is stunning! This was our 2nd trip here and we can't wait to return!

Date of stay: March 2021
Thank GrandTour586529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Management , General Manager at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 4 weeks ago

Dear GrandTour586529,

We are thrilled to read of what an enjoyable stay you had with us and would like to thank you most sincerely for taking the time to share your experience at Pueblo Bonito Sunset Beach Golf & Spa Resort. Thank you for your lovely compliments; It will be an absolute pleasure passing them on to my team. Thank you for staying with us.

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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