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527
416
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171 - 176 of 17,168 reviews
Reviewed 3 weeks ago

We enjoyed our 2 weeks in paradise even though the weather was a little cooler than usual. The service was top-notch. It was sad to the see the resort so empty but there were always tables and pool chairs available. Food was a little more limited but we always found something we liked.
The covid testing was easy and fast! Kudos to SB!

If I had to come up with one suggestion it would be to change up the music in the Bistro. We went there more that usual this time and the same music played over and over each time.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jkbult1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando García, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 3 weeks ago

Dear jkbult1,

We are pleased to know t here were some aspects of your stay which were to your satisfaction and the same time sadden to know that there were some you did not enjoy. Please allow me to apologize for the unusual lapse of service during your recent. Our guests’ comments give us important feedback on our providing us with great ideas on how to improve our service. Rest assured that the flaws mentioned above will be corrected and thank you again for your valuable remarks and we hope to welcome you back in a not too distant future.

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Great food, even better service. Jose (our server was so kind) and the hostess Cristino, Isabel, and Brianda made it such an incredible experience. They all were joking with us, helping us take photos, and happy people! Plus salmon was

Date of stay: February 2021
Trip type: Traveled with family
1  Thank torc977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando García, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 3 weeks ago

Dear torc977,

Thank you for your great review and for choosing Pueblo Bonito Sunset Beach. It was a pleasure hosting you and we are delighted to know that every aspect of your experience was excellent as well as our staff's attentive service and how it left a great impression on you. We'll make sure to pass on your kind words to our team. We look forward to welcoming you back soon and we hope you make it an annual tradition.

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

What an amazing trip! Great view, great customer service in all of the restaurants, poos, golf carts, lobby, maid service, etc. The food was delicious and we all felt very, very safe with cleanliness, masks and the entire safety with COVID. WAY TO GO PB SUNSET!!!

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank janderson29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando García, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 3 weeks ago

Dear janderson29,

We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Pueblo Bonito Sunset Beach. Please rest assured we will share your kind comments with the team as motivation to keep offering remarkable experiences to our guests. We thank you again and we sincerely hope we can have the honor of being your hosts in a not too distant future.

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Wonderful property and service! Paublo made it for any easy check in. Recommend for family and or couples. Accommodations were high quality and food was excellent. Sushi restaurant was our the best and our favorite.

Date of stay: February 2021
Trip type: Traveled with family
Thank V9760VFleahb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando García, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 3 weeks ago

Dear V9760VFleahb,

We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Pueblo Bonito Sunset Beach. Please rest assured we will share your kind comments with the team as motivation to keep offering remarkable experiences to our guests. We thank you again and we sincerely hope we can have the honor of being your hosts in a not too distant future.

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Likes: Service, cleanliness, large spacious resort where you never feel crowded. Golf was fun but expensive. Great Margarita by Mario at comfort station on # 16. Alfredo provided excellent service at the pool.
Dislikes: Timeshare promotions, distance from airport, additional charge for flavored Lattes at the Market was silly when you have an All Inclusive Package.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Gene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando García, Director General at Pueblo Bonito Sunset Beach Golf and Spa Resort, responded to this reviewResponded 3 weeks ago

Dear Gene A,

We are pleased to know there were aspects of your stay which were to your satisfaction and the same time sadden to know that there were some you did not enjoy. Please allow me to apologize for the unusual lapse of service during your recent. Our guests’ comments give us important feedback on our providing us with great ideas on how to improve our service. We thank you again for your valuable remarks and we hope to welcome you back in a not too distant future.

Warm regards,
Goyita Osako
General Manager
Pueblo Bonito Sunset Beach Golf & Spa Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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