We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hacienda El Santuario
Nearby Hotels
Hotel Matilda(San Miguel de Allende)
US$322
US$269
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hotel Nena(San Miguel de Allende)
US$184
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
La Morada Hotel(San Miguel de Allende)(Great Value!)
US$150
US$98
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Casa 1810 Hotel Boutique(San Miguel de Allende)
US$226
US$187
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Arcada San Miguel(San Miguel de Allende)
US$46
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Mansion San Miguel(San Miguel de Allende)
US$189
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Casa Calderoni Bed and Breakfast(San Miguel de Allende)
US$115
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
Casa de la Noche(San Miguel de Allende)(Great Value!)
US$89
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Casa Angelitos(San Miguel de Allende)(Great Value!)
US$91
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Rosewood San Miguel de Allende(San Miguel de Allende)
US$402
US$392
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Reviews (330)
Filter reviews
330 results
Traveler rating
214
84
22
6
4
Traveler type
Time of year
LanguageAll languages
More languages
214
84
22
6
4
Show reviews that mention
All reviewsformer conventcontinental breakfastgrand master suitespeaks english and spanishshower tubblack beansmain courtyardespresso machinechilaquilescomfortable roomworked finerooftop gardenopen courtyardspanish stylestayed here for nightsrestaurants and barswould stay here again
Filter
Updating list...
3 - 8 of 330 reviews
A TripAdvisor Member
143
Reviewed 6 May 2018 via mobile

First time I visited this boutique hotel and San Miguel so didn’t know what to expect. El Santuario is in a great strategic location, 2 block from the town center with great shops on the way. Very reasonsble price for the quality of the hotel. It’s clean and have great staff that are dedicated to help as much as they can.

Stayed: April 2018, traveled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 May 2018

We stayed at this hotel for 3 nights in April 2018 to attend a wedding. The hotel is very well located, close to the centre of San Miguel de Allende, and the central courtyard, where you come into the hotel, is very pretty and appealing with its bougainvillea.

We were booked into a master suite at the hotel. Maybe I had unrealistic expectations of a “master suite” but the room, though comfortable, was fairly modest.

However the most negative aspect of our stay concerned payment! The hotel “blocked” the cost of the first night’s stay on my bank card before we arrived but then also charged me the cost of the 3 nights as soon as we checked in. When I went online after checking in and checked my bank account I found that 4 nights were listed as “saldo por aplicar”, which suggested that 4 nights were going to be charged to my account. It also meant that this money was not available to me to spend. The hotel assured me that the first “blocked” night would be unblocked, but by the time I left and flew back to London it was still blocked. To be fair to the hotel the blocked amount was eventually unblocked, but it meant that during our stay in San Miguel I was not able to use the blocked money and I left the hotel not sure whether the money would be unblocked or not. To compound matters I found the hotel staff not very helpful or cooperative in dealing with the issue.

The best thing about the hotel was the breakfast served in the courtyard by the delightful Abraham and his colleagues! A real treat!

  • Stayed: April 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Clive B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 April 2018 via mobile

Lovely Spanish colonial building in central SMA, close to El Jardín, central plaza. Beautiful courtyard for breakfast and just sitting. Large, comfortable rooms with high ceilings and beautifully decorated in Spanish colonial style. Delicious breakfast (including eggs/chilaquiles) and attentive service. Welcoming and helpful front desk staff. Come stay here, you won’t want to leave.

Stayed: April 2018, traveled as a couple
3  Thank richkru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Alberto G, Guest Relations Manager at Hacienda El Santuario, responded to this reviewResponded 16 April 2018

Dear Richkru: Thank you so much for sharing your kind comment with us. We're so glad you enjoyed your stay in the hotel, we appreciate the time you took to write this. We would love to have you here one more time, you are welcome in here whenever you want to come back, as we in here, "This is your house". Warmest regards and see you next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 March 2018

My Husband and I just returned from a 26 day stay at El Santuario. It was a return visit for us after one week in March 2017. This property is truly unique and the reception is warm and welcoming. Luis leads the Front Desk Staff with a gracious and professional style.The Staff is young and always ready to assist in dining reservations or just info on what to do in SMA...Breakfast was served in the Courtyard & special thanks to Sandi and Abraham for starting our day with a warm welcome! The owners support local artisans and have created a Folk Art Museum "feeling". We were delighted to be present when the staff was honored with a "Festa", complete with Marrachi Band & cake to celebrate the 4 Star designation by the Tourist Board.This award was recognized by not only San Miguel but also the many outstanding entries on TripAdvisor and other travel sites and magazine articles.

Room Tip: All categories of Rooms are unique
  • Stayed: March 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank NewYorkMai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Alberto G, Guest Relations Manager at Hacienda El Santuario, responded to this reviewResponded 30 March 2018

Hello Margaret & Robert: You have no idea how grateful we are to be able to read such a beautiful review about your stay with us, there are no words to express how much we appreciate that you have chosen us as your lodging option, for us it will always be a pleasure to receive you, Many thanks to you too, because without your presence we could not achieve anything and for us your satisfaction and well-being will always be our priority, so we do everything with pleasure in our hearts, it was really hard to let you go, but it consoles us to know that there will always be next occasions, we only hope that it will be very soon that you will cross that gate by ringing the bell on the door. Thank you very much for everything! you were the best. From all the hotel team making the Santuario we send you a sincere hug and our best wishes.
See you next time folks!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 March 2018

This is a lovely hotel in an excellent location, just off the beaten path but no more than a 5-10 minute walk to the main plaza. The daily breakfast (included) in the courtyard was delicious and the staff serving breakfast were just wonderful! My room (Roble) was clean and spacious with excellent water pressure in the shower. As others have mentioned, the wifi was spotty in the room but fine in the courtyard. It was noisy on Friday and Saturday night but lots of tourists were in for the beginning of Easter week. The frequent tolling of the bells from the Parroquia can be heard, but certainly less loudly than if staying right off the main plaza.

  • Stayed: March 2018, traveled solo
    • Rooms
    • Cleanliness
    • Service
2  Thank rlh66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Alberto G, Guest Relations Manager at Hacienda El Santuario, responded to this reviewResponded 29 March 2018

Dear guest: it makes us happy to know that your stay with us was pleasant and you enjoyed it. For us that is the most important thing, we hope to have your presence again by the hotel and assist you again. Please receive a huge greeting from all the collaborators of Hacienda el Santuario.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews