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Lidia C

Amazing service

Review of Azulik Tulum
5.0 of 5 bubblesReviewed Sep 15, 2022
Melissa was amazing. She was attentive, patient and extremely helpful. My friends and I were very pleased with the service. I will definitely be coming back soon and recommending this place to others.
Date of stay: September 2022
Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paulina Plata, Sales at Azulik Tulum, responded to this review
Responded Sep 16, 2022
Dear Happylidia,
We would like to thank you for your review, nothing satisfies us more than knowing that you left AZULIK with a nice experience to share, and our staff and experiences meet your expectations, making more special your visit, we will share the comments with them.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,543)
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Reviewed September 13, 2022 via mobile

Staying at Azulik was a unique experience. It raised the bar for my friend and I. The rooms, ambience, views, staff, food & amenities were all excellent. It was nothing short of perfection. Highly recommended.

Date of stay: September 2022
Trip type: Traveled with friends
Thank Belizean S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paulina Plata, Sales at Azulik Tulum, responded to this reviewResponded September 13, 2022

Dear T3761FVvanessah,
Thank you for choosing AZULIK for your last stay. We really appreciate your review and, we can't wait to host you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 12, 2022 via mobile

Michelle was so amazing and helpful with guiding my boyfriend and I through the incredible resort. There were a few issues we ran into and Michelle, our Azulik angel was amazing at helping us solve everything. She made everything easier and more relaxing. It was my boyfriends birthday and she ensured to help in anyway to make our experience the best. Thank you Michelle and Azulik for a nice stay :)
-Kaleb from room #45

Date of stay: September 2022
Trip type: Traveled as a couple
Thank Kaleb C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paulina Plata, Sales at Azulik Tulum, responded to this reviewResponded September 13, 2022

Dear Kalebcuaresma,
We can´t wait to have you back, and in the name of the Azulik tribe, thank you so much for choosing us!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 12, 2022 via mobile

From the moment I arrived, the burning copal incense flooded my being, setting the stage for a deep, sacred encounter with an ancient nobility: the Mayan Soul. Ala'kech...."We are One" with a hand on the heart is how you are welcomed, greeted and honored as royalty, cared for with gentleness, affection and heartfelt attention - as only the people of an ancient cosmic culture would know how. The entirely natural and organic traditional treehouse structures, were created by an unparalleled visionary mind, the movement and sensation of every ray of light moving through this masterpiece of a structure was planned for to the finest detail, provoking the finest levels of inspiration within the mind body. The most talented Shamanic House artists from around the world, filling the space with live organic music, of sensations that are a combination of devotion and celebration, create an ambience of wonder. As a world touring performing artist, I have been to the finest hotels and locations of the world, on all continents, and I must say at this point, I am not easily impressed. After being in so many hotels one begins to dread repetition or cookie cutter, unimaginative service experiences. I can easily say, this is by far one of the most unique, artistic, inspirational hotels in the world. If you want the ordinary, the familiar, this place is not for you. If you are seeking an experience of Extraordinary Beauty, deep in the lap of nature, filled to the brim with delicious sensorial journeys, then trust the sacred intention behind every element of this artistic sanctuary's design. Trust the glorious, unique, deep experience of Beauty the Azulik team has to offer. And go with the flow...

Nestled in the jungle, overlooking the ocean, its sunrises, winds, starlit skies, leave the mind still and breathless. We also must acknowledge that we were so impressed by the 5 star service culture led by the General Manager, Andres, that we asked him once during the delicious gourmet treehouse breakfasts where he would come greet us, "Andres, what's the secret to this magic?" To which he responded without taking a beat, "truly caring about our employees." He said, "when you truly care about your team, that care is transferred to everyone who comes in contact with it." Knowing that made us happy and proud to invest every hard earned penny of ours into such an organization and culture, that we actually extended our stay, 3 times! We enjoyed tipping generously because everything was done with great care, and the result was creating a mutual appreciation that only made the experience more sublime. We felt like a living part of this work of art.

Special mentions go to Vicente and Rafael from reception, Paloma's delightful attention heading Kintoh, Elisa the lovely hostess, Omar at Senja for making sure service was always impeccable, all the servers and waiters for going the extra mile, Joaquin the ultra talented music producer and Dj at the unforgettable Sunset parties, Wendsy at the Spa for officiating our ceremonies, the incredible yoga teachers, Edgar, Sergio and especially Sophia, whose Goddess Yoga classes always made me feel reborn. And last but not least, all the "Wonderful Angels" as I call them for graciously being at our beck and call, organizing everything we needed with such a glorious attitude (will never forget how beautifully you arranged the surprise birthday bouquets, and the heaps upon heaps of delicious mangoes!). What else can I say, other than from the Soul, thank you, with our hands on our hearts.

Date of stay: August 2022
Trip type: Traveled with friends
Thank 449philipm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paulina Plata, Sales at Azulik Tulum, responded to this reviewResponded September 13, 2022

Dear 44philipm,
Thank you for your comments! Is to people like you that Azulik has been created. We work every day to maintain the magic that you describe with your words. Nothing satisfied us more than seeing the reflection of our effort to transmit the enchanting of Azulik in your review.
For us, you are now part of the Azulik tribe, please keep in touch and let us know more about you and your further plans.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 12, 2022 via mobile

5 out of 5
Lots efforts by staff
Specially reception guys
Restaurant guys
And angle team
It’s really memorable trip
We are vegetarian and restaurant people really made good dishes for us
The room size is really good, specially location of sea villa.

Room tip: Improve in lights and curtain, it helps in privacy
Date of stay: September 2022
Trip type: Traveled with family
Thank 891miteshd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paulina Plata, Sales at Azulik Tulum, responded to this reviewResponded September 13, 2022

Dear 891miteshd,
We greatly appreciate your comments about your experience in the AZULIK, and we look forward to welcoming you back in a near future for another magical visit.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 11, 2022

I went with my Best Friend to celebrate my Birthday, the staff was super friendly and gave us the chance to sit at one of the eggs for a photo she took herself.
I also got a birthday courtesy that made the experience nicer.
Our food was delicious, the portion was quite good.
At the end of our dinner the staff members told us we could go to the gallery Sfer Ik for free, as a courtesy for having dinner at the restaurant!
We enjoyed the exhibit a lot and had a great walk after a delicious dinner.
We’d like to thank Carla and Michelle for their amazing customer service, you gals made our visit a special one

Date of stay: September 2022
Trip type: Traveled with friends
Thank fann0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paulina Plata, Sales at Azulik Tulum, responded to this reviewResponded September 13, 2022

Dear Fann0,
We are truly happy to learn you’ve enjoyed as much as your review describes our ambiance and service. Thank you for taking the time to write this kind review and, know that our team at AZULIK would be delighted to have a chance to host you again on your next visit to Tulum.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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