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“Best Hotel in Playa !!!”

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Thompson Playa Del Carmen
Ranked #22 of 212 Hotels in Playa del Carmen
Reviewed 4 weeks ago

A stunning property in the heart of Playa with a remarkable rooftop pool and beach access in the sister property topped with excellent food and service. Since we arrived we were surprised with an upgrade to a room with a balcony at the Beach House with a great view as a great gesture to celebrate our anniversary.Everything from there on was great especially the service starting with Nadia and Lupita at the reception who were very kind,efficient, friendly and helpful always with a smile on their faces as well as Gama, Alberto,Roberto just to name a few of the bell boys who were always willing to help in any way possible at all times. Also the service at all the restaurants was excellent from the breakfast at C-grill, a drink at the rooftop pool with a ceviche served by Freddie or dinner at everyones favorite and delicious Catch where we were very well taken care by Daniela and Oscar. We had a great time and would definitely think of Thompson when visiting Playa in the future.

  • Stayed: October 2017, traveled as a couple
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Review collected in partnership with this hotel
Thank Leon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 - 25 of 860 reviews

Reviewed 4 weeks ago

The rooms are gorgeous, and the staff is the best I've ever experienced. they remembered my name when I went in and out, as well as my room number, They were genuinely warm and friendly, and took pride in their work. I highly recommend this hotel , and I will now seek out other Thompson Hotels when I travel.

  • Stayed: October 2017, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank Joan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Second time at this beautiful and well located property. They never disappoint me. When we arrived they were already waiting for us with a fabulous drink and then we realized that we were home Nadia and Carolina were waiting for us with a beautiful smile and a few cold drinks, The staff go beyond their duties to satisfy every single request always with the promise to make it better. I travel a lot to different places around the world but when arrived this time the Thompson had a great surprise in my room a beautiful and colorful towel with the #mexicancorious such a great moment I love it. This beautiful building is well located in the middle of everything you need like restaurants, bars, shopping area and more. We wanted to thank Henar the general manager for asking me and my friends about our stay at this beautiful place is good to know that they are there for you to make you feel amazing and Sinahi our wonderful friend down there for all the beautiful moments and because she is always willing to help and answer to all our questions and accommodate us with a warm smile. We can’t wait to visit this property again soon because as we say is our home away from home. I do recommend it 100% because at this place you get a great service, beautiful installation, location, gorgeous suites and a pool area to die for.

Stayed: September 2017, traveled as a couple
1  Thank travel_rex1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Thompson is a very stylish, comfortable and classy hotel. You wouldn t expect it.
It is close to everything, literally walking distance to the beach, shops and restaurants.
Great rooftop with pool and restaurants

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank verozet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This is a top-notch hotel. It's taller than anything else around, so the views are incredible. Food and drinks are pretty expensive for Mexico, but the service and quality are very good. The rooms are modern, chic and well-appointed. Every evening you'll have warm cookies delivered along with the weather forecast for the next day. The pool is spectacular, and my wife had no trouble going topless in the water and on the loungers; nobody cares.

This can be a very expensive hotel, but if you show it around you can usually find a good deal.

Room Tip: Pick the top-floor king rooms with the daybed; you'll have an awesome view of the sea and Cozume...
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  • Stayed: July 2017, traveled as a couple
    • Location
    • Cleanliness
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1  Thank SJCrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thompson Playa Del Carmen

Address: Avenida 5, Norte Por 12, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 212 Hotels in Playa del Carmen
Price Range: ₱11,565 - ₱29,421 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Thompson Playa Del Carmen 4.5*
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