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Reviewed 16 October 2017

slow check-in. Friendly staff, Clean hotel, modern rooms, decent wifi and gym, great rooftop, good breakfast, decent dinner, great location at a the center of Playa. Charlie (front desk) was awesome! Would return.

  • Stayed: October 2017, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Karl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos C, Manager at Thompson Playa Del Carmen, responded to this reviewResponded 17 October 2017

Dear Karl P,

Thank you so much for your honest feedback of Thompson Playa del Carmen. While we are happy that you enjoyed the design of our hotel, I'm sorry to hear that the check in took longer of what usually is, i'll make sure to work on this with our team. We're so glad on the other hand that you loved our location, housekeeping, staff, and food were all top notch. We are dedicated to gracious and personalized service so we love to hear that you felt a friendliness with one of our superstars "Charlie" that made your experience here a more intimate and memorable one. We look forward to your return!

Sincerely,
Carlos Carreon
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 October 2017

My boyfriend and I are from New York and decided to celebrate our anniversary at Thompson. We are so glad we did! We were upgraded to a beautiful room with ocean views. The bed was so comfortable and we loved sitting out on our balcony. The service by the pool was excellent (and our server was so much fun - thanks Freddy!) That pool could not be more fun. We enjoyed a delicious dinner at Catch, and tried the best margaritas i have ever had at their bar (they made us a special avocado margarita that was to die for.) We also had breakfast one morning at the Beach House. The food was fantastic and it was a nice peaceful getaway. The main building is for fun. The beach house is for relaxation. So awesome to have both options in one hotel. We will definitely be back!

  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Tiffany A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos C, Manager at Thompson Playa Del Carmen, responded to this reviewResponded 17 October 2017

Dear Tiffany A,

Thank you so much for taking the time to write such a lovely review about your experience at Thompson Playa del Carmen. We are honored that you chose us to celebrate such a wonderful occasion and we're so happy to hear that our property, pool, food, the amazing beds and overall service truly helped make your anniversary a memorable one. We look forward to welcoming you back soon!

Sincerely,
Carlos Carreon
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 October 2017 via mobile

I just wanted to say how amazing our stay was at Thompson. When we arrived we received an upgrade by Charlie who was so nice, our room was incredible. The hotel was stunning, very central and the pool on the roof was one of the nicest I have ever seen. The restaurant and bar upstairs was also delicious. We will definitely stay at this hotel again. Thanks to all the amazing staff and especially Charlie for making our experience the best on our holiday :-)

Stayed: October 2017, traveled with friends
Thank andreaevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 October 2017

i was not a guest during my visit to their rooftop pool, but they surely made me feel like one. from the doorman to the views, i couldn't have asked for more! anita at the pool was excellent in service and providing an elevated experience. also, the service men that assisted at the pool and the manager were all great! i have thoroughly enjoyed my time and hope to visit again!

  • Stayed: September 2017, traveled solo
    • Service
Thank serrano930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 October 2017 via mobile

This is the best hotel in Playa del Carmen, excellent
location, very modern and big room , the pool is amazing and the all place is very stylish. In the lobby work very nice guy name Raphael always wants to help and he is the best!!! Mrs Muchtar

Stayed: October 2017, traveled as a couple
Thank Curiosity735251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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