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“Total relaxation and quality service”

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Thompson Playa Del Carmen
Ranked #22 of 212 Hotels in Playa del Carmen
Reviewed October 16, 2017

We just got back from an amazing stay at Thompson Playa Del Carmen. This would have to be one of my most favourite hotels that I have stayed at. Terrific facilities, professional, kind staff and a pool that I could have spent my whole holiday lounging around. We arrived to be greeted by Charlie. He was extremely helpful and nothing was too much trouble. He kindly upgraded us and gave us ideas and suggestions on where to go out and fun things to do in the area. He greeted us with a smile every morning and was always happy to have a chat. We loved the complimentary activities such as the tequila tasting. We only wish we could hvae stayed longer. This hotel is very central and the restaurant and pool area is sublime.

  • Stayed: October 2017, traveled with friends
    • Value
    • Location
    • Service
3  Thank Breecardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos C, Manager at Thompson Playa Del Carmen, responded to this reviewResponded October 17, 2017

Dear Breecardi,

Thank you so much for taking the time to write such a lovely review about your stay at Thompson Playa de, Carmen. We're honored to hear you enjoyed our facilities , the rooftop pool and lounging around. We're glad to hear you had such excellent service throughout the hotel and will be sure to let Charlie know exactly how great and helpful you found him during your time on the hotel. We're pleased to know we made you feel safe, comfortable, relaxed, and we look forward to your return!

Sincerely,
Carlos Carreon
Hotel Manager

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30 - 34 of 860 reviews

Reviewed October 16, 2017

slow check-in. Friendly staff, Clean hotel, modern rooms, decent wifi and gym, great rooftop, good breakfast, decent dinner, great location at a the center of Playa. Charlie (front desk) was awesome! Would return.

  • Stayed: October 2017, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Karl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos C, Manager at Thompson Playa Del Carmen, responded to this reviewResponded October 17, 2017

Dear Karl P,

Thank you so much for your honest feedback of Thompson Playa del Carmen. While we are happy that you enjoyed the design of our hotel, I'm sorry to hear that the check in took longer of what usually is, i'll make sure to work on this with our team. We're so glad on the other hand that you loved our location, housekeeping, staff, and food were all top notch. We are dedicated to gracious and personalized service so we love to hear that you felt a friendliness with one of our superstars "Charlie" that made your experience here a more intimate and memorable one. We look forward to your return!

Sincerely,
Carlos Carreon
Hotel Manager

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Reviewed October 15, 2017

My boyfriend and I are from New York and decided to celebrate our anniversary at Thompson. We are so glad we did! We were upgraded to a beautiful room with ocean views. The bed was so comfortable and we loved sitting out on our balcony. The service by the pool was excellent (and our server was so much fun - thanks Freddy!) That pool could not be more fun. We enjoyed a delicious dinner at Catch, and tried the best margaritas i have ever had at their bar (they made us a special avocado margarita that was to die for.) We also had breakfast one morning at the Beach House. The food was fantastic and it was a nice peaceful getaway. The main building is for fun. The beach house is for relaxation. So awesome to have both options in one hotel. We will definitely be back!

  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Tiffany A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos C, Manager at Thompson Playa Del Carmen, responded to this reviewResponded October 17, 2017

Dear Tiffany A,

Thank you so much for taking the time to write such a lovely review about your experience at Thompson Playa del Carmen. We are honored that you chose us to celebrate such a wonderful occasion and we're so happy to hear that our property, pool, food, the amazing beds and overall service truly helped make your anniversary a memorable one. We look forward to welcoming you back soon!

Sincerely,
Carlos Carreon
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2017 via mobile

I just wanted to say how amazing our stay was at Thompson. When we arrived we received an upgrade by Charlie who was so nice, our room was incredible. The hotel was stunning, very central and the pool on the roof was one of the nicest I have ever seen. The restaurant and bar upstairs was also delicious. We will definitely stay at this hotel again. Thanks to all the amazing staff and especially Charlie for making our experience the best on our holiday :-)

Stayed: October 2017, traveled with friends
Thank andreaevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2017

i was not a guest during my visit to their rooftop pool, but they surely made me feel like one. from the doorman to the views, i couldn't have asked for more! anita at the pool was excellent in service and providing an elevated experience. also, the service men that assisted at the pool and the manager were all great! i have thoroughly enjoyed my time and hope to visit again!

  • Stayed: September 2017, traveled solo
    • Service
Thank serrano930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thompson Playa Del Carmen

Address: Avenida 5, Norte Por 12, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 212 Hotels in Playa del Carmen
Price Range: ₱11,565 - ₱29,421 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Thompson Playa Del Carmen 4.5*
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