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Reviews (2,436)
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Show reviews that mention
All reviewsday clubclub levelthe grillcocina restaurantbeach club next doorclub musicbeautiful hotelrooms are modernrestaurants and shopspool areaocean frontadult poolfifth avenuesushi barpool serviceswim up roompartial ocean view
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334 - 339 of 2,436 reviews
Reviewed 9 October 2017

I stayed the second time with my sister at this awesome place. We will come back for sure. The staff is so friendly and the rooms are really comfortable. We are really recommend the breakfast. Best resort in Playa del Carmen.

  • Stayed: September 2017, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Fabienne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, Gerente at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded 13 October 2017

Dear guest

Thank you for your kind comments. We appreciate that you are considering to come back in your next stop in Playa. Our Resort is really oriented to serve our guests in each moment of its stay. For this reason we care all the details as we do with our food&beverages proposals. Happy to know that you enjoyed our daily breakfast served by La Cocina (an amazing restaurant and very loved by our guests)

Again thank you for your commens. We look forward to welcome you very soon

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 October 2017

I had a very warm welcome in the lobby. The hotel is stunning, really well designed and well thought out layout. I chose a room with a swim up which was a great choice is it was great in the morning or at the end of the day to dip in the pool or lay on the sunbed. The rooms are beautiful, very well designed & modern. The whole hotel looks & feels brand new. The hotel is in a great part of town near all the best restaurants & nightlife. The reason I am not giving 5 stars is that the staff are friendly enough but no one seems to go out of their way to be super friendly or to know your name. I was there for 6 days & even though staff recognized me they never said 'hello' or 'good morning', otherwise a great stay & highly recommend.

Room Tip: If you dont choose an Ocean view, go for the rooms with the Swim Up option
  • Stayed: September 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Sregdab28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 October 2017

Extremely comfortable and quiet room, great food and staff. A long walk to the lobby but a short walk to the beach. Lots of places to walk to and extremely safe. Parking fee was reasonable and fast. Very nice in room features that I have not seen elsewhere.

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Rokes66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, Gerente at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded 10 October 2017

Dear guest

Thank you for your great review. Our promise is to exceed the expectations of our guests, the resort´s concept is focused to care out guests, transforming the ordinary into the extraordinary, delivering the bold and vibrant experiences that our guests have been dreaming of.

Again thank you for your opinion. We look forward to welcoming you very soon

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 October 2017

Lovely property and very helpful staff. I was on a short break with my daughter just last week. A thoroughly enjoyable holiday.They even allocated a room way before the 3pm time because we had taken a morning flight from Toronto. The proximity to Avenue 5 with its choice of restaurants and shopping an added bonus.

Room Tip: ask for a room above the 3rd level.
  • Stayed: September 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank rasshp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, Gerente at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded 10 October 2017

Dear guest

Thank you for taking the time to share us your opinion. We are very happy to know that you have spent a wonderful vacations with your daughter. Our philosophy is based on care all our guests to exceed its expectations. For example our location, in front of the Caribbean and walking distance to the Fifth Avenue is well valuated for all our visitors who come with us to be connected with the local vibe of Playa as you experienced.

Again thank you for your opinion. We look forward to welcoming you very soon

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 October 2017

This hotel is huge, an impressive property in Playa del Carmen. It's close to 5th Ave and many of the restaurants and shops.

Staff here are friendly and helpful. There was one day during our stay where the music from a wedding party being held at the hotel was way too loud, this music also competes with the music that is coming from the beach club next door to the hotel. This made it very difficult to relax this particular day.
We received no notification that the wedding was being held this particular day ( at other resorts we have stayed in , management often notify you if there is going to be party etc and the times this would be happening.) I spoke with the front office manager on duty, Ammar Jebali and explained the situation, he was most apologetic and said "leave it with me" later in the afternoon I received notification that we would be given a complimentary dinner at The Grill. It's gestures like this that can have such a positive impact on one's stay at a hotel of this calibre.

The breakfast at the hotel is incredible, there are so many options and it's all so fresh and tasty. The service is fast and efficient with out being robotic or obtrusive.

The pool staff are also very efficient, there are plenty of lounges on the beach and by the pool.

Rooms are spacious and very well appointed and exceptionally clean.

The Grand Hyatt Playa del Carmen is a fantastic hotel in a great location, I would definitely stay here again.

Room Tip: Ask for a room away from the beach club
  • Stayed: September 2017, traveled with friends
    • Value
    • Location
    • Service
Thank JustMComp1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, Gerente at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded 10 October 2017

Dear guest,

Thank you for sharing us your opinion. Our most sincere apologies for the inconveniences you experienced with the music and the wedding. We are an extraordinary venue for many couples who love to be married in front of the Caribbean, thank you for your comprehension. Our promise is to give the best service and hospitality to all our guest who come with us to spent great moments facing the sea, for this reason our staff always strives to serve and to care our lovely guests.

Again thank you for your comment. Please come back very soon to experience an other great moment.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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