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“Mexican Wedding”

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Grand Hyatt Playa Del Carmen Resort
Ranked #41 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed October 10, 2017

We had such a great visit! We went with our family for a relative's wedding, and had a great time. It was our 1st visit to the hotel, and to the city! We traveled with family members of all ages, and everyone enjoyed their time. The pools are amazing...especially the look of the ocean from the infinity pool. The beach was very nice. We loved how the staff was always very attentive, and friendly. The beach and pool area were always maintained, and the staff was always ready to greet and assist as needed. The rooms were always kept up, and very spacious. We had an ocean view. The kids enjoyed the balcony, and being able to see the ocean so close.

For a wedding, the staff was awesome. The bride and groom had a wonderful experience, and the family and friends were all very thrilled with the amenities and services the hotel had to offer during the weekend festivities.

Definitely a must for families! We will definitely return. We especially loved the proximity of the city and how welcoming everyone was to us.

Stayed: September 2017
Thank Rubi164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, Gerente at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded October 13, 2017

Dear guest,

Thank you for taking the time to share us your opinion. Playa is a perfect wedding destination for those lovers who are seeking a great beach, wonderful weather and an extraordinary town. Our architecture and resort´s design are well designed to serve with our concept and luxury touches to our guests. In each area of the Resort, we showcases amazing spaces, facing the Caribbean, where we organize impressive weddings. I would like to explained that we are the only resort in Playa that offer the concept of the bridal suite, a unique space for the bride and her assistants where they spent the last minutes before the ceremony. Definitely this resort is for experts travelers who are looking for a great experience.

We look forward to welcome you very soon

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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39 - 43 of 1,997 reviews

Reviewed October 9, 2017

I stayed the second time with my sister at this awesome place. We will come back for sure. The staff is so friendly and the rooms are really comfortable. We are really recommend the breakfast. Best resort in Playa del Carmen.

  • Stayed: September 2017, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Fabienne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, Gerente at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded October 13, 2017

Dear guest

Thank you for your kind comments. We appreciate that you are considering to come back in your next stop in Playa. Our Resort is really oriented to serve our guests in each moment of its stay. For this reason we care all the details as we do with our food&beverages proposals. Happy to know that you enjoyed our daily breakfast served by La Cocina (an amazing restaurant and very loved by our guests)

Again thank you for your commens. We look forward to welcome you very soon

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017

I had a very warm welcome in the lobby. The hotel is stunning, really well designed and well thought out layout. I chose a room with a swim up which was a great choice is it was great in the morning or at the end of the day to dip in the pool or lay on the sunbed. The rooms are beautiful, very well designed & modern. The whole hotel looks & feels brand new. The hotel is in a great part of town near all the best restaurants & nightlife. The reason I am not giving 5 stars is that the staff are friendly enough but no one seems to go out of their way to be super friendly or to know your name. I was there for 6 days & even though staff recognized me they never said 'hello' or 'good morning', otherwise a great stay & highly recommend.

Room Tip: If you dont choose an Ocean view, go for the rooms with the Swim Up option
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  • Stayed: September 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Sregdab28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2017

Extremely comfortable and quiet room, great food and staff. A long walk to the lobby but a short walk to the beach. Lots of places to walk to and extremely safe. Parking fee was reasonable and fast. Very nice in room features that I have not seen elsewhere.

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Rokes66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, Gerente at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded October 10, 2017

Dear guest

Thank you for your great review. Our promise is to exceed the expectations of our guests, the resort´s concept is focused to care out guests, transforming the ordinary into the extraordinary, delivering the bold and vibrant experiences that our guests have been dreaming of.

Again thank you for your opinion. We look forward to welcoming you very soon

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017

Lovely property and very helpful staff. I was on a short break with my daughter just last week. A thoroughly enjoyable holiday.They even allocated a room way before the 3pm time because we had taken a morning flight from Toronto. The proximity to Avenue 5 with its choice of restaurants and shopping an added bonus.

Room Tip: ask for a room above the 3rd level.
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  • Stayed: September 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank rasshp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, Gerente at Grand Hyatt Playa Del Carmen Resort, responded to this reviewResponded October 10, 2017

Dear guest

Thank you for taking the time to share us your opinion. We are very happy to know that you have spent a wonderful vacations with your daughter. Our philosophy is based on care all our guests to exceed its expectations. For example our location, in front of the Caribbean and walking distance to the Fifth Avenue is well valuated for all our visitors who come with us to be connected with the local vibe of Playa as you experienced.

Again thank you for your opinion. We look forward to welcoming you very soon

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Playa Del Carmen Resort

Address: 1a Avenida esquina Calle 26 | Colonia Centro, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 212 Hotels in Playa del Carmen
Price Range: ₱12,732 - ₱41,088 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hyatt Playa Del Carmen Resort 4.5*
Number of rooms: 314
Official Description (provided by the hotel):
Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Hyatt Playa del Carmen will arrive to bring guests an intimate introduction to the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. Unique food & beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach - our two restaurants and three bars/lounges are our own extension of the vibrant offerings of La Quinta Avenida. ... more   less 
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