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The Royal Haciendas All Suites Resort & Spa
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Reviews (4,210)
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Reviewed 17 October 2017

I traveled to The Royal Haciendas with my husband and 2 children, ages 9 and 13, in mid-October. We stayed in a 1 bedroom suite with a King size bed, 2 Murphy beds, and a hot tub on the balcony. The room and grounds were beautiful and immaculate. I believe there were a total of 6 pools- 2 regular, 2 lap, and 2 children's and 4 hot tubs. There was a playground, tennis courts, game room, and kids club. The beach was an 8/10 due to seaweed, which they did try to keep cleaned up. The service was a 9/10 as our concierge Billy was fantastic and almost everyone we ran into was extremely friendly. The food was a 7/10. I would recommend the Mexican Buffet on Saturday nights, the omelette or breakfast burrito, and the Miami Vice adult beverage. The entertainment was also a 7/10 as there is no real nightlife. Overall this trip was fun, relaxing, and just what my family needed. I would definitely stay at the Royal Haciendas again.

Room Tip: Definitely get a room with a hot tub on the balcony.
  • Stayed: October 2017, traveled with family
    • Value
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Review collected in partnership with this hotel
Thank T-Robi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 31 October 2017

Dear T-Robi,

Thank you so much for taking the time to review your recent vacation stay with us.

We couldn’t be happier to see that your time spent with us was a fun and relaxing family experience.

We are honored that you would choose to stay with us again. We will see you then!

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 October 2017

We have been coming for 6 years and counting. Can't wait for next year! The staff is wonderful and the food is great. Such a joy for our family. Our children have grown up here and love it. Do yourself a favor and enjoy a relaxing week on the beach!

Room Tip: 2nd Floor and above for a bit better view
  • Stayed: October 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristobal G, Online community Care Coordinator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 16 October 2017

Dear Guest,

Thank you for taking time to post about our resort.

It is our pleasure to learn you've visited us again and we look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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Reviewed 14 October 2017

For an all-inclusive, this resort hotel is the best in terms of price. The room/bathroom/restaurants/bars clean and all the staff are friendly, courteous, and efficient. The food is delicious and the location is a nice secluded gem. Total lounge mode paradise, check this place out!

  • Stayed: August 2017, traveled as a couple
    • Value
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Review collected in partnership with this hotel
1  Thank myronc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristobal G, Online Community Care Coordinator at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 16 October 2017

Dear Guest:

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation.

We appreciate your kind words and look forward to welcoming you back soon.

Warm regards.

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Reviewed 13 October 2017

We spent 11 days in the resort and we had a great time. Nate was initially expected to hit us directly but, fortunately, the storm moved away... but because of that, the beach had more than average seaweed in the sand.
The Good: Great service by all the Staff. We are not 'members' but we like this hotel so much that it was our 3rd time here... and the Service we get is the main reason for us to come back. The Kids Club folks were awesome and kept the youngsters engaged and happy with the indoor and outdoor activities. Luna and Sol Grill 'Tacos de Camaron' are a must have. The Hibachi experience was also very entertaining and pouch filing. Los Murales dining was definitely above average (Alejandro, thanks) and the drinks at La Rotonda were never watery.
We had a 2-room villa and the space was more than we really needed. Our two kids enjoyed having their own murphy beds, and the we -the adults- relaxed a lot in the Jacuzzi .... especially when raining.
The Bad: Not much. Just note this is not the best beach in the Riviera Maya as you will find many rocky-bottom areas in both beach zones. That aside, if you look for a family-oriented quieter experience, this is the place (rather than the Hotel Zone).
Special kudos for Manuel in the Palapa del Sol restaurant, Maribel in the omelet station, and Antonio in the Phase 1 Beach Bar Service. But all the service staff people is a notch above. Gracias amig@s... we will be back!

Room Tip: Our only complaint in the 2-room villa we were assigned was that it had a very loud AC unit. It kept the temperature cool but it was tough to get sleep the first two nights.
  • Stayed: October 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank EU2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 1 November 2017

Dear EU2001,

Thanks for your review, as well as your loyalty.

We love hearing from our return guests about their vacation experiences. We couldn’t be happier to see that your time spent with us was an amazing experience.

We are honored that you would choose to stay with us again. We will see you then!

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 October 2017

To start I just wanted to say how awesome this place is. I've been to many all inclusive resorts so I was expecting garbage food and a decent room. We went for a wedding so we didn't read any reviews so went in with low expectation. Rooms are huge and have a kitchen. Grounds kept clean and all the workers were happy. The food was better then most hotels that you actually pay for your meals. We all most felt guilty because it was so inexpensive and we weren't sure how they make their money. Highly recommend!

Room Tip: there is an A or B option. The A option is bigger and has the kitchen
  • Stayed: October 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank jessicaclymer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this reviewResponded 1 November 2017

Dear jessicaclymer,

Thank you so much for taking the time to review your recent stay at The Royal Haciendas.

We couldn't be happier to see we exceeded your expectations. It's great to hear that you had a wonderful time at our spacious rooms and you enjoyed our dining options.

We hope to see you again soon!

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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