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Fairmont Mayakoba
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Reviews (4,632)
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All reviewsel puertosignature casitalas brisasdeluxe casitala laguna restaurantwillow stream spapresidents clubbmw bikesgolf cartlobby loungeresort feebanyan treebeach areabeautiful propertymain buildingall inclusive optionbutler service
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24 - 29 of 4,632 reviews
Reviewed 2 weeks ago

A beautiful place to spend your vacation enjoying the beach, the various pools, the breakfast feast with unlimited choices. The dinners by the beach were exquisite. The bikes make the trip a real adventure, since you can pick up and drop off a bike anywhere within the grounds, its like permissible stealing but returning the bike as if no one was watching, lots of fun.

Stayed: March 2018, traveled as a couple
Review collected in partnership with fairmont.com
1  Thank 602fernando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 2 weeks ago

Dear 602fernando,
Thanks you for spending your vacations at Fairmont Mayakoba, it is great to know you enjoy and have fun. Our team will be glad to see you again and serve you.
Sincerely yours,
Isamu Tsuji

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We just returned from a 1 week event at the Fairmont Mayakoba. Wow! It was everything we expected and more. My husband and I first visited the Fairmont Mayakoba a year ago (April 2017), as a couple, to celebrate his birthday. We had such a wonderful time last year, that when his company decided to organize a 2018 business event for the top 8 executives on his team, along with their spouses, I volunteered to organize the trip to Mayakoba. To summarize our stay, the entire team had only glowing things to say about their experience at the Fairmont!! First, I'll cover the facility. Next, I'll tell you about the best part of our stay! :-)

The guest rooms were clean, spacious and quite luxurious. The beach is beautiful, with plenty of places to sit in the shade to enjoy the view. The restaurants were all very good -- especially the breakfast buffet! Fresh fruit, freshly made pastries, and an unbelievable variety of well prepared food. We enjoyed fresh seafood and more at Brisas, right on the beach. We enjoyed delicious Mexican food at La Laguna. El Puerto offers asian/fusion type dishes. The Lobby Lounge is in a convenient location, with wonderful open balconies to sit on and enjoy the view of the resort -- and they serve fabulous small plates along with yummy drinks. The conference center, which is easily accessible from the lobby, is large, airy, nicely appointed and well designed, to accommodate a wide range of meeting/event/party formats - from small meetings to large ballroom type events. We used the Acacia meeting room. The room layout was set up for our specific group and met our needs perfectly. The coffee/snack service in the room was fantastic. All-in-all, the facilities are great and are super conducive to relaxing. Plenty of places for a group to meet up or for couples to have some quiet time. It is really a great place to get away from it all!

OK... NOW FOR THE BEST PART OF THE REVIEW... the staff! My first contact was Victor Martinez, who helped us put our contract together. He was incredibly patient at working through the details with me. Once the contract was in place, I had the great pleasure of working with Jocelyn Sasia to plan the details of our event. Jocelyn is officially the Administrative Assistant of Conference Services; however, for us, she was the "Event Coordinator Extraordinaire." She was my partner in planning and she made sure that everything was perfect... not just in advance, but during our stay. The success of our event was due largely to Jocelyn. :-) Then, there were so many more staff members who made our stay special. Each and every one of them was warm, friendly, genuine, caring and professional! Diana at the front desk. Rober and Ariana at the Lobby Lounge. Maurio Garcia, who organized a magical team dinner in the beautiful private room at Brisas Restaurant. The chefs at both Brisas and El Puerto, who collaborated on custom menus. The people at the spa. The bellman, the concierges, the servers in the restaurants... all friendly and kind. Gabriela Castañeda, who is the Royal Service Manager (for the Fairmont President's Club), also played a part in making sure that our visit was perfect. Thank you, everyone!

We will be returning to the Fairmont Mayakoba on a regular basis. If you are reading this review, we hope you enjoy your visit there as much as we have!

Stayed: March 2018
2  Thank Bonnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 2 weeks ago

Dear Bonnie B,
Thanks for choosing Fairmont Mayakoba for your event, and it is great to know everything was according your needs and satisfaction. We appreciate all your detailed review about our services as well as the service provided by our sales and conference services.
It will be a pleasure to help you with future events and create great experiences for you and your guests.
Best regards,
Isamu Tsuji

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

If you want the high rises and craziness of Cancun , then this is not the place for you. We stayed 10 days at this beautiful resort. I was so relaxed here. The resort is beautiful. The rooms are very private, large and beautiful (especially the bathroom). There are plenty of pool locations for everyone. The beach area has the largest white sand beach in the area. I walked every morning past other resorts that were much bigger, much smaller beaches and al lot more people to deal with.
We traveled with two young teens. The security made it very comfortable to let the girls roam on their own. They loved taking the bikes and exploring the area.
The staff was amazing. It didn't matter who you walked past, you always got a "Buenos Dias" with a smile. The concierge was extremely helpful in recommendations. The restaurants were delicious - especially La Brisa. When you go, say hello to Michael, the Restaurant Manager. He was so helpful and friendly. He went out of his way to have the chef prepare a special dish for us. That was the cherry on the top of a great vacation.

  • Stayed: March 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Btwb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 2 weeks ago

Dear Btwb,
We would like to thank your family your visit to Fairmont Mayakoba and your review about your stay. It is gratifying to know your stay has been so well. We hope you have the opportunity to visit us many more times.
Best regards,
Isamu Tsuji

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Reviewed 2 weeks ago

If you want a nice quiet beach where people are not on top of you, this is the place for you. Beautiful grounds, great restaurants and the staff are lovely. This was my second stay. for rooms, I actually prefer the rooms with the view of the pool over the villas facing "nature" - you could sit on your terrace at the former and enjoy the sunshine.

  • Stayed: March 2018, traveled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Beachlover36_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 2 weeks ago

Dearbeachlover36_NJ
Thanks for your second visit and your nice comments about our property. We hope you can come for many more times and enjoy Fairmont Mayakoba.
Best regards,
Isamu Tsuji
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

This is a beautiful place. Rooms are nice but nothing spectacular.
Food is really good. Breakfast at La Brisa is much better quality, more relaxing and enjoyable ambience.
Pools were fun and many to choose from.
We also enjoyed the complimentary boat ride and bikes.
Staff are excellent and provide great service.

Stayed: July 2017, traveled with family
2  Thank Vivian327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 2 weeks ago

Dear Vivian327,
Thank you for visiting Fairmont Mayakoba and your review about your stay, We hope you can come back soon!
Regards,
Isamu Tsuji
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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