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Reviewed 18 October 2017

I stayed at Fairmont Mayakoba for 07 nights and I was amazed with everything about it! The service makes you feel at home and everyone looks very sympathetic and happy - I will definitely go back!!!!!

Room Tip: There are rooms with river (mangrove) views and the ones located at the beach!
  • Stayed: September 2017, traveled on business
    • Value
    • Rooms
    • Service
3  Thank Alessandre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 21 October 2017

Dear Alessandre S:

Thank you very much for taking your time to share your experience in detail and your kind compliments made the entire Fairmont Mayakoba team very happy. Now we will only work harder to ensure even better service in the future.

Please do not hesitate to contact me whenever I can assist you.

Warm regards and please come back soon to Fairmont Mayakoba.

Agustin Poot
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 October 2017

This is the top of the line resort. I love this spot and cannot wait to go back! Cleanliness 10/10, quality 10/10, food quality 10/10, pools 10/10, beach 10/10.

There are so many pools, including adults only and they are all full of lush trees and very calming. There are bars throughout the property for food and drinks.

They have free bikes and golf carts around so you can get around the large property.

The restaurants are all very different types of food so you don't get bored if you never leave. We loved all of them.

Staff was very nice. The prince of Saudi Arabia was there at the same time so we played volleyball with some of his friends - great trip.

Room Tip: We got one of the two story condo rooms - highly recommended!!
  • Stayed: December 2016, traveled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank dpaigej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 21 October 2017

Dear dpaigej:

Thank you for choosing Fairmont Mayakoba for your most recent trip to the Riviera Maya.

It is a pleasure to read that you had a wonderful and unforgettable stay with us. We value the time you invested in writing this comment, as we faithfully believe that it is through the perception of our guests that we can improve the quality of the services we offer every day.

Please help us with your recommendation and return soon to this your new home in La Riviera Maya.

Greetings from Fairmont Mayakoba.
Agustin Poot
Quality Mananger

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Reviewed 16 October 2017 via mobile

The Fairmont Mayakoba was an amazing introduction to the region. Although the main purpose was a business trip, the hotel and staff made the entire stay feel like a vacation. Specifically, Rober, and his fantastic habanero margaritas have me planning my return visit!

Stayed: October 2017, traveled on business
1  Thank hollyrachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 21 October 2017

Dear hollyrachel:

At Fairmont Mayakoba, we are completely grateful for the time you invested writing this comment.

All this great team feels grateful and motivated to read your words. It is very glad to know that everything you experienced during your stay with us could be within reach of what you would have hoped for our services.

We thank you very much for your preference and wish to have you again among this great family called Fairmont Mayakoba.

Please help us with your recommendation so more people can enjoy the Fairmont Mayakoba experience.

Agustin Poot
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 October 2017

This was my first time staying at Fairmont Mayakoba and I have to say the entire experience was incredible. The location is absolutely stunning and going off season in September meant the beautiful beach and numerous pools were practically private. All of the staff were wonderful, most notably, bell boy Gustavo and chef Eric. The food at the resort is certainly a highlight! Thank you all very much.

Room Tip: Rooms near the beach are the best
  • Stayed: September 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank JodieS1406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 18 October 2017

Dear Jodie S:

Thank you for share your comments about your experience with us at Fairmont Mayakoba.

We are very glad to know that your stay with us was totally pleasant and our staff created unforgettable moments for you and your family.

Again thank you very much for your positive comments and for your preference for stayed with us during your last trip to La Riviera Maya.

We would like to have the pleasure to serve you again in a next future. Please come back soon and help us with your recommendation

Warm regards.

Agustin Poot
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 October 2017 via mobile

This hotel is literally the best hotel ever we went to this hotel and there are multiple pools like 5 of them one has a slide one has drink bar in it all we even wanted to do was stay there and also if you go on the beach some rooms will have a pool right outside your room

Stayed: October 2017
2  Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 18 October 2017

Dear jesslav17:

At Fairmont Mayakoba, we are completely grateful for the time you invested writing this comment.

All this great team feels grateful and motivated to read your words. It is very glad to know that everything you experienced during your stay with us could be within reach of what you would have hoped for our services.

We thank you very much for your preference and wish to have you again among this great family called Fairmont Mayakoba.

Please help us with your recommendation so more people can enjoy the Fairmont Mayakoba experience.
Agustin Poot
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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