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“COOL Trendy, Techno Vibe ”
Review of The Carmen Hotel

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The Carmen Hotel
Ranked #8 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 4 weeks ago via mobile

This is our first time at the Carmen Hotel . It’s very cool, service is exceptional and our room which was upgraded is fantastic and the AC works great .. we had a jacuzzi on the balcony which takes about an hour to heat but it’s nice and cool during the day so you have your own private lil pool lol... Rooftop pool and bar are great although I would recommend a diversity of music instead of the same beat techno beat 24 seven it gets old and there are different types of people that stay at this hotel ...some reggae, rock n roll anything but the same beat over and over.. the food is GREAT and if you have a issue they are on it!!!! It’s close to the ferry and jet ski rentals are on the beach .. the food is average prices $$-$$$ depending on what you get .. it’s ADULTS ONLY that’s the number 1 reason we picked this hotel .. I take off 1 star away for the music ..

Stayed: October 2017
Thank Luvtomingle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, Econcierge Service. at The Carmen Hotel, responded to this reviewResponded 4 weeks ago

Dear, Luvtomingle

first of all, let me thank you for your very positive comments regarding your recent stay at The Carmen Hotel and the warm service you received from all the staff at our Boutique Hotel.

Nothing is more comforting than knowing that we achieved our main goal which is to make you feel part of our family and make this your second home having a wonderful time in our rooms, deck5 and Keel restaurants.

I am sorry we did not meet your expectations about the Music, nevertheless we will take into considerations your suggestions.

Thank you very much, we hope to have the honor of receiving you again soon.

Best.

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12 - 16 of 475 reviews

Reviewed 4 weeks ago

We only visited The Carmen Hotel for breakfast and though the food was wonderful. The view was amazing and the servers friendly! We did experience a few inconveniences with service that could be easily rectified. There should be salt and pepper on the tables automatically so that one does not have to ask each time and then wait. The American coffee should be served with milk and sugar instead of having to ask and then wait while the coffee gets cold. Lovely location and chic decor!

  • Stayed: October 2017, traveled with friends
    • Value
    • Service
Thank hatchetcaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, Econcierge Service at The Carmen Hotel, responded to this reviewResponded 4 weeks ago

Hello, Hatchetcaye

Thank you very much for your excellent comment about our food in our Restaurant KEEL, we are very happy that you enjoyed the view and our staff´s service. I assure you that we will take your valuable comments into account to improve these areas and fully meet your expectations.

We hope to see you soon enjoying our varied menu.

Greetings!!!

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Reviewed 4 weeks ago via mobile

Hands down one of the best hotels I’ve ever stayed in. The staff was excellent. Lalo was exceptional. Very friendly and helpful always smiling and asked us how our day was or helped us find places to go. Jorge was also exceptional. Yael and Alain as well. Everyone always said hi and helped us with smiles on their faces and very attentive. The hotel was beautiful. Room was very nice. Nice beds and pillows. The shower was excellent. The hotel is right on the beach like literally the ocean is 5 feet away. The waitstaff were also excellent. One of the best hotels I’ve ever stayed at. We will be back for sure.

Stayed: October 2017, traveled as a couple
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, Econcierge Service. at The Carmen Hotel, responded to this reviewResponded 4 weeks ago

Hello, Daniel S.

Our entire staff at The Carmen Hotel loves receiving reviews like yours!
I am going to let them know how happy you were with their service. So glad you had a fantastic time with us and we are so thrilled to know we met your expectations.

we look forward to your next visit!

best.

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Reviewed 5 weeks ago via mobile

This hotel is awesome! The staff is crazy friendly and very professional. The bar and restaurant have great food at good prices. Rooftop bar/club is over the top with good music. The rooms are very very clean with everything you could want. The pillows are so good that we want to buy them. We asked for more and they were delivered in 3 mins. Elizebeth was or breakfast waitress and was so nice. Location of this hotel is unbelievable. Right next to the Thompson Hotel and 100 yards from the best part of the strip. Super safe feeling and very secure! Will be back regularly to this hotel!

Stayed: October 2017, traveled with family
Thank evo80cuin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, Econcierge Service. at The Carmen Hotel, responded to this reviewResponded 4 weeks ago

Hi, evo80cuin.

Thanks for the amazing review and for mentioning our impeccable service and staff!

We are equally happy you loved your room, our Keel restaurant and the Deck5- roof top, the pillows and the delicous food.

we are very proud of being located in the centre of Playa del Carmen, just some steps away from the famous 5th Avenue.

We hope you host you back again soon!

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Reviewed October 11, 2017

This is my third and last hotel in Playa! I absolutely loved it here! First, the rooms are bomb!!!! Every little thing is awesome. Even with our minimal ocean view, sitting on the balcony with the view we did have was amazing! I loved the set up. Secondly, the pool is equally as amazing, the view is absolutely stunning and me and my boyfriend love the DJ. You can hear the music thumping in your room during the day but we love that so it was great for us. The panoramic view from the whole pool area makes it worthwhile by itself. Also this hotel is right on the beach so just an added bonus. They also make awesome drinks which is just an added bonus. Lastly, the staff! Oh my, I can't say enough! Lalo and Yasmin were so completely awesome and helpful! Also you get gym passes daily to The Gym which is a very modern clean high tech, just an added bonus. I will never stay at another hotel again, it will always be The Carmen that we come back to!!!

Stayed: September 2017
Thank Weubged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfredo S, Econcierge Service. at The Carmen Hotel, responded to this reviewResponded October 12, 2017

Hi, Weubged

Thanks alot for the amazing review and being a loyal customer!

We are thrilled you had a great stay at the Carmen Hotel. We are so glad you loved our location, our minimalistic and modern suites, our infinity pool and the music of the DJ and last but not least our amazing staff, arent they the best???.

it will be our pleasure to have you back soon in this your second home away from home.

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Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Airport Transportation
Hotel Style:
#7 Luxury Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
Price Range: ₱9,487 - ₱31,929 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen! ... more   less 
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Also Known As:
Alhambra Playa Del Carmen

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