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Reviewed 5 March 2021

Everyting - perfect services (reception, bar, waiters etc), friendly and professional animation team (good activities), big room, drinks and foods (we have superior all inclusive and didn''t pay for premium (additonal ~20USD/person/day - for us this didn't make sense because superior option is enough), clean, perfect location (nearby 5th Avenue but not so close - is quiet), beach and pool. WiFi included (can be faster (but is enough to watch movie on Netflix) in superior all inclusive and available in each areas (room, beach, pool). Perfect hotel for anybody who likes all inclusive option and calm vacation!!!
February 2021

Room tip: Superior room is enough with good view to swimming pool and/or sea
Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
1  Thank 1987Krisss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizeth Arratia, Otro at The Reef Coco Beach, responded to this reviewResponded 6 March 2021

Dear guest,

Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your feedback.

We are delighted to know your stay was perfect and that you enjoyed our superior all inclusive package, as well as the service and activities.

Thank you for recommending us and we hope to welcome you back in the future.

Kind regards,

Lizeth Arratia
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 March 2021 via mobile

I couldn’t have imagined a better solo vacation. I had everything I needed with the inclusive experience and loved every minute! The food was excellent and having the option of pool and beach was wonderful. I would definitely return.

Date of stay: February 2021
Trip type: Traveled solo
1  Thank Candytrips123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizeth Arratia, Otro at The Reef Coco Beach, responded to this reviewResponded 6 March 2021

Dear guest,

Thank you for choosing The Reef Coco Beach to spend your solo vacation and for sharing your feedback about your stay.

We are delighted to know that your stay surpassed your expectations and that you would definitely return.

We look forward to welcoming you back.

Kind regards,

Lizeth Arratia
Hospitality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 February 2021 via mobile

First the nice things. The resort is located in a middle of Playa del Carmen. The service is nice and safety is taken seriously. The resort sterilizes tables every 40 minutes, all staff wear masks, they spray your luggage, your temperature is taken as you enter the resort. Food is very good. The resort offers rapid COVID test on site, but it is usually done on specific day at noon, so be prepared to possibly loose a day of activities.
Now, few perks which basically makes me give 4 stars instead of 5. The room is simple, nothing special. Of note: My room had only one accessible electrical plug in the living room. If you need to charge multiple appliances you may need to use a bathroom plug. Once or twice the housekeeping forgot to provide me with hand towel. The room “bar” has only few sodas. But the air conditioning was very good and I found the bed quite comfy.
The resort charges, what seems to me an outrageous fee of $15 per day for WIFI. I used my LTE cell plan and ended up paying less than $5 for the whole week. In fact, there are quite few “hidden fees” in the “all-inclusive “ plan - a trick used by many Caribbean all-inclusive resorts. For example, while Espresso and cappuccino is free in the restaurant it costs extra to get at the bar. There’s a cover charge Japanese restaurant and a bar ( I haven’t visited either).
The beach seems to be the base of boat mooring, making it practically unswimmable. It also appeared crowded.
So, all things considered, a nice, decently priced resort with nice food, good service, and high safety standards.

Date of stay: February 2021
Trip type: Traveled solo
2  Thank brooklynlion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizeth Arratia, Otro at The Reef Coco Beach, responded to this reviewResponded 2 March 2021

Dear guest,

We would like to thank you for your preference and for investing time in sharing your review.

We are always happy to receive feedback from our guests that does not include the positive but the improvement areas as well. Thank you for highlighting the service provided by our staff as well as the protocols we have implemented due to the pandemic and our food offerings.

We hope you give us the opportunity to welcome you back in the future.

Kind regards,

Lizeth Arratia
Hospitality Manager

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Reviewed 28 February 2021

AMAZING! Highly recommend going to eat here if staying at the reef resorts. Entertaining and delicious. Carlos Damian was our chef. He was professionally hilarious. Brenda was the captain. Very organized and knows how to give a good atmosphere for her guests. Fransisco (wasabi), the Mesero, tied it together with very quick service and plenty of laughs.

Date of stay: February 2021
Trip type: Traveled as a couple
1  Thank 488xaviere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizeth Arratia, Otro at The Reef Coco Beach, responded to this reviewResponded 2 March 2021

Dear guest,

Thank you for choosing The Reef Coco Beach to spend your recent vacations in Playa del Carmen and for sharing your feedback.

It is rewarding for all our staff to know that they made your stay memorable. It will be a pleasure to share with the mentioned staff members your praising words.

Thank you for highly recommending us and we look forward to welcoming you back in the near future.

Kind regards,

Lizeth Arratia
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 24 February 2021 via mobile

This place was a true escape into paradise. My husband and I loved our stay with this resort. The staff was extremely friendly and took care of everything we wanted. Boris, Paulina, and Adriana always went the extra mile when it came to service and awesome entertainment! I highly recommend this resort to anyone. We will for sure be back to enjoy more time in Playa and meet our friendly staff.

Date of stay: February 2021
Trip type: Traveled as a couple
Thank katiekE6023UU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizeth Arratia, Otro at The Reef Coco Beach, responded to this reviewResponded 25 February 2021

Dear guest,

We would like to thank you for your preference and for the time you have taken in sharing your review.

It is gratifying to know that your stay was memorable and that you would love to come back.

We are already looking forward to welcoming you back to The Reef Coco Beach.

Kind regards,

Lizeth Arratia
Hospitality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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