Ok, every country is different, so understanding who is supposedly serving you goes a long way in making your stay enjoyable. Casa Melissa is newish hotel, it has maintences issues, ie sliding doors that don't slide that well, toilets that don't refill etc that can occur in every hotel. The catch is what you do about it. At the Casa Mellisa the staffs approach is there is no problem if you don't raise it. So raise it. Secondly don't expect it to be fixed to your standard or within your time frame (here is the catch) unless you tell them exactly how you want it fixed and when. Example: The sliding door to the balcony does not lock (we see this as security and safety issues, small children) can you fix it please? This means to the staff whenever you feel like it. If you add politely this is not acceptable and we want to change rooms now, then they will move you. Our first room had this issue and few others and we were upgraded to a better room. Once in, unless you specifically ask and tell them exactly what you want you will be left alone.
Some thing to note bed linen gets musty if left for extended periods. If your room has not been used in while ask for fresh linen or it will take on the typical tropical musty smell which can be a bit unpleasant and a bit overwhelming, especially during the wet season.
Generally always Check the toilet, hot water, aircon, fans, remote controls, door locks, linen before whoever shows you to your room, so things can be addressed then and there on the spot. Beds are comfortable but firm.
If anything remember this and you will be fine. Ask and you will receive( be specific).
If you want water as non is provided an oXXo is 150 metres west which is cheaper than the big souvenir shops, however once you have empty bottle ask at reception if they can refill it free of charge, which they do.
The enterance from the street is small so keep an eye open.
The pool comprises of two 4 x 3 metre by. 80cm deep plunge pools joined by a 20m lap lane 1.32m deep. Great for kids. If you want towels for the pool ask at reception.
If you want cheap burittos tacos etc head west to the park vendors sell from carts for 30 pesos for big buritto without the hard sell of 5th Ave.
There is no food or beverage service at the hotel.
If your on a budget to get from playa del carman to Cancun by shuttle bus IE white mini van will cost you 30 pesos, expect to pay for an additional seat if you have alot of luggage. Shuttle buses are great, cheap and safe alternatives to coaches and expensive tours if you're a little independent.
The rest is covered in other reviews.
All the best
- Official Description (provided by the hotel):
- Casa Melissa has a privilege location right in the hearth of the famous 5th avenue of Playa del Carmen in the Riviera Maya. Casa Melissa offer spectacular ocean views from every room, ideal for those seeking for intimate yet moderate lodging in Playa del Carmen, Mexico. Casa Melissa was fully renovated in 2011 and new building was added to extend hotel inventory to 32 rooms which are all connected to the main building. ... more less
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