We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
32 people are viewing this hotel
Expedia.com
US$404
View deal
Free cancellation until 04/11/21
Reserve now, pay at stay
Melia.com
US$404
View deal
Free cancellation until 04/11/21
Reserve now, pay at stay
Trip.com
US$337
View deal
Free cancellation until 03/11/21
Booking.comUS$404
Hotels.comUS$404
ZenHotels.comUS$437
View all 21 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (12,834)
Filter reviews
12,834 results
Traveler rating
9,175
2,297
777
322
263
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
9,175
2,297
777
322
263
Show reviews that mention
All reviews mole family concierge sunrise grill kids zone kids club fc pool bedroom master suite olio restaurant naos buffet la esmerelda gabi club bana fusion the pirate ship pool heated pool balloon animals dinner reservations family vacation
Selected filters
Filter
Updating list...
89 - 94 of 12,834 reviews
Reviewed 17 September 2021

Paradisus Playa Del Carmen, the entire Hotel itself (even the Coates roaming around, the lush vegetation and wild life) and every single staff member, including all of management, is a winning formula that can be used as a template for other places as a true definition of Excellence in Customer Service, Customer Appreciation, and Customer Satisfaction. I have been coming here for the past 4 years and will continue coming back forever, and have been recommending the resort to everyone I know. All the restaurants, including the buffets, offer freshly prepared, delicious food (yes, the buffets too), The resort is always clean and staff constantly cleaning and sanitizing everything. Rooms are modern, spacious and ultra clean, mini bar is always stocked daily, 24hr room service included which we used several times and food was also very good and freshly prepared. large Pools are kept clean, outdoor bathrooms are close & everywhere, Beach was great, there is nightlife & live music for adults and for kids, multiple bars, Spa is on point. Paradisus please continue to do what you are doing and keep up the great work. Special heartfelt sincere "Thank you" and praise to the following employees during our stay (9/3/21 - 9/13/21) who made it the most amazing time ever and truly went above & beyond to ensure we had the best vacation ever: Adult Pool Servers - Maya & Reyna, Adult pool manager Arturo...Adult pool entertainment team: Angelo (awesome guy & activities), Dora & Andres adult pool water exercises...South Bar server Enrique...The Market server Luis..La Palapa team: servers Renau, Wendy, Rebecca, Cristian and Host Yolanda....Bana Team: Manager Maritza, servers Abraham & Luis.....The Reserve adult pool bar servers Alfredo & Sergio....Beach area bar Server Victor.....YHI Spa masseuse Iren & Barbara, and locker reps Enrique & Alvira....Room service servers Elvis.....Hadat buffer server Daniel...Naos buffet server Carlos...Bell Hops Juan & Antonio....and last but not least our check in rep Miguel Angel and special special thanks to our Club Melia concierge Jesus, Miriam and Geovanni. Also and finally, Hotel management & sales team members Cesar and Adrian "El Cubano" from Club Melia and Circle who made themselves available for anything we needed. We are already planning a return next year and taking a group of 10 family members, including kids (kids water park on premises). Cannot say enough about this resort, Please keep up the great work!

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank caramelocomelon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear caramelocomelon,

Thank you for sharing your experience with us.

We strongly believe our employees are our biggest strength to provide the service all our guests deserve. That is why your recognition to Maya, Reyna, Arturo, Angelo, Dora, Andres, Enrique, Alvira, Elvis, Daniel, Carlos, Juan, Antonio, Miguel Angel, Jesus, Miriam, Geovanni, Cesar, and Adrian has been sent to their supervisor to encourage them to continue providing outstanding service. We will all be honored to continue hosting great holidays for you and your family.

Best regards

Guest Service Center Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 September 2021 via mobile

Had an amazing time at this resort. Right from check in until the very end the staff went above and beyond. Tiara was an amazing concierge and the day she was off she made sure that Alfonso took care of us. He also went above and beyond for us. Our swim up area was amazing with Daniel taking care of us and making sure we had towels to set up on the beach. He would then set up the towels on the beach for us. In the spa Aveera went above and beyond as well and took care of us in the spa. At the swim up bar Sergio was amazing and made the best drinks for us and was extremely fun to talk to. The food was amazing at this resort and it is worth it to get the reserve room you get a lot of good perks. I would definitely go here again as the people are amazing and the food and drinks were awesome.

Date of stay: September 2021
Trip type: Traveled with family
Thank Akta G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear Akta G,

Thank you for sharing your experience with us.

We appreciate your kind words directed to Tiara, Alfonso, Aveera, Daniel, and Sergio. Without any doubt, all of them were a significant part of your experience with their attention to detail and their tailored service. Please be sure that your notes will be transferred to them as they deserve to know their daily effort is well appreciated by our guests.

We will be waiting for your return.

Best regards

Guest Service Center Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 September 2021

This was our 4th trip to this resort and we will return for a 5th. My wife and I love it here. The food, rooms, pools are all amazing! The staff is the best. Our butler Edgardo Garcia went above and beyond (even walked us to where we needed to go for the Covid test).
Major shout out to Edgardo Garcia, Inicencio, one of the servers at the Sunset Grill and the lady at the Reserve Lounge in the concierge area (never got her name) but she was wonderful as well.
Until next time!!!

Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
Thank aprilcalaway
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear aprilcalaway,

Thank you for sharing your experience.

We are proud to read you have had an awesome stay at Paradisus Playa del Carmen and you took advantage of being a The Reserve guest, have tasted some delightful dishes at our a la carte restaurants, without excluding the staff service that went beyond your expectations, we are glad to know the service provided by Edgardo and Inocencio was kind and personalized, always focused on your total satisfaction. We will be waiting for your return.

Best regards

Guest Service Center Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 September 2021 via mobile

I planned my proposal for my beautiful fiancée here at Paradisus La Playa. They did an outstanding job helping me with my needs. We booked a cabana at the beach, and we had an awesome experience. It was beautiful. The waiters were outstanding and gave us great service. Antonio and Gibran were particularly outstanding. The food was great and we got great drink service as well with a beautiful view. Would definitely recommend looking into this experience (with a cabana or palapa as they call it!)

Date of stay: September 2021
Trip type: Traveled as a couple
Thank 443ruchiv
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear 443ruchiv,

Thank you for sharing your experience with us.

We are happy to know that your plan went smooth and you both enjoyed your stay and the kind service and attention provided by our wonderful staff. Antonio and Gibran will be pleased to know they were a significant part of your stay. we will be waiting for your return for more unique and unforgettable moments.

Best regards

Guest Service Center Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 September 2021 via mobile

We had a 4 day stay at the reserve section of paradisus la perla. The resort was well organized and staffed with excellent covid precautions throughout. Hotel organized in room covid testing for departure. The main highlights of the resort are the excellent food options - we enjoyed Mole, La Palapa and Fuego particularly. Poolside cabanas were always available and drink servings were generous and readily available. Special thanks to Alfredo at the poolside, our concierge Tiara, Alex at the Yhi spa and Remeses(?sp) at La Palapa. Overall a very relaxed stay and much needed rejuvenation.

Date of stay: September 2021
Trip type: Traveled with family
Thank Suraj S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Service Center, General Manager at Paradisus Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear Suraj S,

Thank you for sharing your experience.

Your comments make us prouder of our staff, we recognize those who put everything into their day-to-day, we highly appreciate the love, care, and dedication shown to their work; this is what makes us different and what makes it possible to exceed our guests’ expectations. We will surely congratulate Alfredo, Tiara, and Alex on your behalf for their kind service.

We will be waiting for your return.

Best regards

Guest Service Center Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews